51% of our customers would recommend this lender.
LightStream is an online consumer lending division of SunTrust Bank, a Georgia banking corporation. SunTrust purchased the business assets of FirstAgain LLC in June 2012 and relaunched the business as LightStream in March 2013.
Lender ReviewAlexander from Falls Church, VA Confirmed LendingTree CustomerRecommended!
Almost too good to be trueNow granted, I have excellent credit (800+) and the amount wasn't a crazy amount, but from the time I clicked submit on my application and uploaded the required paycheck/pay sheet documentation, my approval was approved in about 2.5 hours. Then I decided to change the original terms (from 48m/$40K to 60m/$35K) and that took a bit less. You pick they payment date you want to start the AutoPay deduction and that's it. Cash wired to your account next business day - which means you have an added bonus of the registration starting off "clean" with no lien having to be registered. It could not be any easier. Even if I wanted to find something that I didn't like about it - I can't honestly say that I can. I didn't see a phone number to call anyone, but they were very responsive when I sent in an e-mail asking how long it would take to make a determination on the new terms (I sent the e-mail at the 1:50 hour mark, and got a response 2 minutes later that it was already approved). Very impressive. I even pointed some friends their way who were looking for similar financing options. All that leaves now is waiting to see how the whole AutoPay process works and hopes that goes without issues. The only thing that might explain some of these terrible reviews is that Lightstream offers $100 if not completely satisfied. Thus far, I will not be able to take them up on their offer... Read More
Was this review helpful?Thank you for the kind words. We appreciate having you as our customer and are happy that we were able to assist you with your financial needs.
Lender ReviewJulie from Omaha, NERecommended!
Amazing then bad customer service!My husband and I initially applied for a $100,000 loan and it was a great experience. Application process was easy, the associates were pleasant that we spoke to and the money was funded within a few days. Since our initial experience was so easy, when we needed another loan for $35,000 we applied with Lightstream again. The application process was very easy, they actually had most of our information from the first loan already stored. The problem came when we were asked to call back to answer some questions. The associate asked why we were applying again and why we didn't just take out a HELOC since we had so much equity in our home. She said the rates would be better. Our credit scores are 820+ so rates would have been comparable with out all the fees the bank would have charged. I explained to her that the process was so simple the first time we didn't want to hassle with all the paperwork associated with a bank loan. Isn't that part of Lightstreams whole advertisment that it's so simple! Ultimately I thought she was very rude! She made me feel inferior that we were even asking for this loan. First loan was amazing, second loan we will go elsewhere because of a very rude associate... Read More
Was this review helpful?We appreciate you considering us for your additional financial needs. We have escalated your application to the attention of a manager and they will be reaching out to you directly. If you have any additional questions or concerns, please feel free to contact us.
Lender ReviewJohn from Stockbridge, GA
utterly disappointedTotal waste of time, credit score above 700, over 100,000 in home equity, 163,500 in checking account, 401k (26k), 19% DTI and annual salary over 130,000 a year. Requesting mid 20k loan, 60 months term but shockingly surprised that i was denied. I was never asked to verify any of the information on the loan application only a late mortgage payment in 2014 and not forgetting to mention that I've owned the home since 2011. I've satisfied two car loans since 2001 both totaling 108 months term without ever being late and all credit cards have a zero balance. I'm fortunate to have enough liquid cash in my personal account to purchase my first dream Classic car but i didn't want to fork out that much cash at one time... Read More
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Lender ReviewJohn from Staten Island, NY Confirmed LendingTree CustomerRecommended!
Lender Reviewmark from North Adams, MA Confirmed LendingTree Customer
2012 Ram 3500 refinanceAfter reading the reviews , I am certainly passing on this Lightstream auto lender. Twice the paperwork ,documents etc bla bla. Ridiculous. Many people have simuliar conditions as myself. Looking to refinance my 2012 Ram 3500 quad cab Laramie 4x4 with 18k miles. Still books at over $46000.00. I only owe $20-21000.00. More than double value virus's loan ( total no brainer can't loose offer to lend however with my score at 610 and self employed ,I can just imagine the foolishness to only be rejected with such a sweet collateral investment. Guess I will continue shopping lenders. Lightstream quated me a rate of 1.9% for 48 months. Ha ha. Thanks for the reviews. Prevented another lengthy disappointment. ... Read More
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Lender ReviewAdrienne from Virginia Beach, VARecommended!
Fantastic Experience!LightStream was amazing to work with and I have already recommended them to friends and family. They make the process incredibly easy and their rates are great. Their lending is unsecured, so you do need to have a good credit score, good repay history, and verifiable income. LightStream's customer service was efficient and friendly and navigating their site was incredibly easy. The entire application process to funding and now repay is streamlined and simple. I read all the fine print and they truly offer a simple interest loan with no prepayment penalties and their rates are very competitive. They made consolidating my credit card debt painless and I have the peace of mind knowing that I will be able to pay off this loan in 3 years and my interest has been cut in half! I will be thinking of LightStream first the next time I need a loan... Read More
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Lender ReviewPatricia from Pompano Beach, FL
Worse loan application experienceI applied for a personal loan. My original request was declined and I was offered a counter offer. The counter offer required that I provide additional documentation, which I did. After submitting the documentation, I received a denial stating that the information on my application could not be verified. I contacted customer service; which by the way their phone number is not even listed on the denial notice. Customer Service person informed me that my loan was denied because the salary I provided on my application and the amount on the pay stub did not exactly match. I do not remember my exact salary amount so I usually round it off. At the time I completed my application my pay stub was not available to me. Additionally, my credit score is 776 and I have an income which is over $60,000... Read More
Was this review helpful?We apologize for your experience. Part of our review process may include requesting documents to verify the information listed on the application. If the information is not fully verified, we may not be able to move forward with a loan. If you have any additional questions or concerns, please feel free to contact us directly.
Lender ReviewJames from Sun City, CA
Dont waist your timeAdvertised as 5.29% but after all the paperwork was done. They come back at the max APR 10.99%. If you are going to state an APR with knowing my credit info.. Follow through with the APR!
Was this review helpful?We apologize for the inconvenience and confusion. We appreciate your feedback as we are always looking for ways to improve our process and service. Your feedback will help us create a more clear and transparent experience for future LendingTree customers. If you have any additional questions, please contact us directly.
Lender Reviewashley from Lafayette, LA Confirmed LendingTree Customer
Total waste of timeI initially was told I could refinance my car and get a 2.75% rate, but after filling out all kinds of stuff online I was IMMEDIATELY rejected. Didn't make much sense with a 721 credit score and my annual income. No one to call or talk too from lightstream either. Very frustrating. Total waste of my time.
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Lender ReviewShane from Coulee City, WA Confirmed LendingTree Customer
Terrible, use a credit union insteadTerrible! They require twice the paper work of my credit union, provide ZERO customer support (not even a phone number offered!!) and no way to know whether certain tax documents they request will be filed correctly with the IRS. (They request files directly from the IRS to prove your income).
Was this review helpful?We apologize for your experience. Due to our guidelines, we may require for specific documents to be provided in order to verify the information on the application. If you have any additional questions or concerns, please feel free to contact us directly.
LightStream offers the revolutionary AnythingLoan, an unsecured and virtually paperless personal loan with highly competitive rates, for people with excellent and substantial credit.