loanDepot, LLC Ratings & Reviews

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NMLS ID: 174457

loanDepot, LLC

(4.2 of 5) 1492 Reviews

86% of our customers would recommend this lender.

About loanDepot, LLC

loanDepot, America’s lender, offers quality lending products and low rates with fast closings supported by excellent customer service on purchase, refinance, personal and home equity loans nationwide. We’ve funded more than $50 billion in loans to hundreds...

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Loan Officers

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Trey Goble Marietta, GA
Joshua Rapaport Gilbert, AZ
Robert McKenney Southfield, MI
Kris George Atlanta, GA
Tahir Azim Plano, TX
Walter Gentner Scottsdale, AZ
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Customer Reviews

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1492 Reviews

(4.2 of 5)
  • Lender Review
    from Flowery Branch, GA Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    April 19, 2017

    Better be ready and serious

    (0) (0)
    Simply exploring options to see if it's something I wanted to consider. The website teaser got me curious, but is not for those "starting to think about doing something". I barely hit send on the website and my phone / email starting blowing up. Can't argue with the response time, BUT better be ready to do something (answer calls and questions directly) before you try getting info !! The guy was helpful but told me to call back "when I was more serious"...said "Ill decline" your loan for now and then "click". Thanks guys...I will be in touch when I'm more serious... Read More

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  • Lender Review
    from Salt Lake City, UT Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    January 17, 2017

    Horrible marketing

    (0) (0)
    Robo-called me and put me on hold for 4 minutes. I'm not sure if would have been longer because I finally hung up. The only reason I stayed on for 4 minutes was to get off the calling list. Completely ridiculous marketing tactic.

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  • Lender Review
    from Dacula, GA Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    April 1, 2017

    Badgered by Salesperson

    (0) (0)
    Was harassed by phone for 15 minutes AFTER I told the lender that I was not interested, and that I wished to be removed from their call list. I would never do business with a company that has so little respect for my time.

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  • Lender Review
    from Schenectady, NY Confirmed LendingTree Customer
    (1 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    May 25, 2016

    Poor Customer Service!!

    (0) (0)
    Just completed online refinance info, within seconds received call from Ryan who transferred me to Erik. First thing he asked is if I bought my house prior to the 2008 crash, and immediately tried to tell me my property is not worth what it was, without even hearing the description of my unique owner occuppied multi-family home on 3 acres with a 3 car garage in NYS. As I was explaining my property, we were disconnected. I waited a few minutes for him to call me back and when he didn't I called him back at (949)707-9458 - 2x's, and left 1 message for him to call me back. Fifteen minutes and I'm still waiting. VERY POOR CUSTOMER SERVICE. I was looking to refinance $245,000 and I have approx. $100,000 equity. Guess LoanDepot is NOT interested. ... Read More

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  • Lender Review
    from Newark, DE Confirmed LendingTree Customer
    (2 of 5)
    Reviewed:
    Date of Service:
    March 16, 2017

    High fees and lots of excuses

    (1) (0)
    I went through a long process with them that started off very well but after a bad appraisal and lots of back and forth I decided to withdraw my loan application. I then received a call from customer care that their retention team would be in touch if I wanted to see what they could do. That was a mistake. I talked to an officer on a Friday evening and said she would call me back the next day. No call or voicemail...I called and left her a message on Monday, Tuesday, and Wednesday. Finally talked to her manager on Thursday and received a new Loan Estimate on Friday night. The offer was even worse than the original. I wrote an email complaining about the original loan officer and that is when she learned how to use her phone and left me a VM fill of excuses. Needless to say I am no a customer of their and advise those with some sense to shop around and stay away. To the credit of the original loan officer Robert McKinney...he was awesome but was a victim of a bad appraisal... Read More

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  • Lender Review
    from Camp Lejeune, NC Confirmed LendingTree Customer
    (2 of 5)
    Reviewed:
    Date of Service:
    April 9, 2016

    Don't do it

    (0) (0)
    It started out good but it ended up awful.

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  • Lender Review
    from Ogden, UT Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    January 12, 2017

    Pleasure to work with

    (0) (0)
    I worked with Mark Michno and Elysa Malangone who were both very helpful and a pleasure to work with. My refinance was not the typical refi and loandepot did a great job. I was always able to reach them by phone and Email whenever I had a question or concern they did such a great job I can not say enough they were great!. I like that they give you the Lifetime Guarantee so when rates drop our your credit scores get better you can work with them to get a lower rate, I think that is a great perk. They can work with you no matter where you are I am in Utah and they are in California and that did not slow anything down. ... Read More

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  • Lender Review
    from Bellerose, NY Confirmed LendingTree Customer
    (2 of 5)
    Reviewed:
    Date of Service:
    March 14, 2017

    lonedepo representative not good

    (0) (0)
    The rep was not nice over the phone

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  • Lender Review
    from Valparaiso, IN Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    March 13, 2017

    Millie

    (0) (0)
    Very helpful and informative

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  • Lender Review
    from Manteca, CA Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    March 9, 2017

    No Info

    (0) (1)
    They provided me with absolutely no information

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loanDepot, America’s lender, offers quality lending products and low rates with fast closings supported by excellent customer service on purchase, refinance, personal and home equity loans nationwide. We’ve funded more than $50 billion in loans to hundreds of thousands of Americans across the country since 2010 while earning an A+ rating with the Better Business Bureau. Our high-tech, proprietary lending platform and 1,500+licensed loan officers deliver easy-to-understand information and a clear, simple process to responsible borrowers to fit their personal needs and situation. As a direct lender, we handle the entire loan process from start to finish, and & we’re committed to treating you with respect and to communicating thoroughly and in a timely manner. In addition to complying with all state and Federal regulations, our commitment to customer service and responsible borrowing gives our customers confidence in our commitment to be their lender of choice for life. That’s the loanDepot way.