loanDepot, LLC Ratings & Reviews

Write Review
NMLS ID: 174457

loanDepot, LLC

(4.4 of 5) 2070 Reviews

88% of our customers would recommend this lender.

About loanDepot, LLC

loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans. In 2017, the company surpassed...

Read more

Loan Officers

View All
Matt Matheny Schaumburg, IL
Joshua Rapaport Gilbert, AZ
Jason Edwards Irvine, CA
Tahir Azim Plano, TX
Adam Canter Phoenix, AZ
Kris George Fairburn, GA
View all

Customer Reviews

Write Review

2070 Reviews

(4.4 of 5)
  • Lender Review
    from Gardner, KS Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    Closed loan with this lender
    Date of Service:
    November 28, 2017
    Loan Closed On:
    December 29, 2017

    Easy and Quick Process

    I was a little nervous about getting Home Equity Loan. We have good credit but a high debt to income ratio and were using this loan to consolidate. I didn't expect we'd qualify and was incredibly nervous to apply. Freddy Morales was reassuring and honest throughout the whole process. The monthly payment he quoted us was a substantial monthly saving, and it ended up being even a little less than he originally thought. He was always quick to answer the phone and respond to emails. From application to signing documents was 3.5 weeks. I would recommend this company without reservation. They've been a budget saver!... Read More

    Was this review helpful?

  • Lender Review
    from Lake City, SD Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    January 13, 2018

    Bait and Switch

    Customer Service people are very nice and try to helpful...but they do mislead you. Wanted a home equity line of credit. ....they wanted me to get a mortgage. ..put me further in debt without giving me any soultions...saying they needed an appraisal ( which will cost you up front of over $800.00)....told them the appraisal would be low balled from what they were looking for...constant calls. .all is good until the last moment....and didn't hear from them until I contacted them.....Very Disappointing. ...but if you do....Good Luck... Read More

    Was this review helpful?

  • Lender Review
    from Livermore, CA Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    January 9, 2018

    Dont go

    Got a call from LoanDepot and i told my expectation and they said they can meet my expectation and collected all my information and pulled the credit report and they were not able to provide even a fair loan solution. Before going to pull anybody's credit report they should know whether they can meet the customer expectation or not. They are not very sure about their product itself. Worst experience, waste of time !... Read More

    Was this review helpful?

    Thank you for sharing your experience. Customer feedback is taken very seriously at loanDepot. If you would like to share more with us, please contact our Customer Care Team.
  • Lender Review
    from La Mesa, CA Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    January 8, 2018

    Promises but cannot deliver

    Wow they promose the world, then end up wasting your time. For 1 1/2 months they wasted our time. Avoid. And accountability for what they promise does not exist.

    Was this review helpful?

    Thank you for sharing your experience. Customer feedback is taken very seriously at loanDepot. If you would like to share more with us, please contact our Customer Care Team.
  • Lender Review
    from Tacoma, WA Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    January 8, 2018

    Can't read

    Didn't read my type of request. Tried to provide a loan that wasn't even close to what I asked for. Little to anxious to get a loan. Would NOT recommend.

    Was this review helpful?

    Thank you for sharing your experience. Customer feedback is taken very seriously at loanDepot. If you would like to share more with us, please contact our Customer Care Team.
  • Lender Review
    from Ellenwood, GA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Thanks Guys

    Great, i think they prayed with me. These people showed so much concern for me. Because the underwriter, were. Really hard on me pertaining to my taxes. But it was all cleared up. Thanks to my mortgage people Kelly and Christine .and Tahir....

    Was this review helpful?

  • Loan Officer Review
    from Ellenwood, GA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Very Happy

    Mr.Azim. was extremely professional, and he was always available whenever i had a question are didn't understand certain things about my Loan He explained everything in detail to my understanding. he was great to work with.

    Was this review helpful?

  • Lender Review
    from West Fargo, ND Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    October 18, 2017

    You don't want this headache

    I can't stress enough how much to avoid LoanDepot when refinancing. My experience was far from smooth. First off the person that had contacted me and I started the loan with was "No longer with the company" I found this out after I lost contact with them for multiple weeks. Then was was supposed to be a "quick process" was far from it. Not only did I have to do their Title company's job for them, then never contacted me like they were supposed to do. Even their satisfaction survey creates a ticket that you are supposed to be contacted from, but they don't even follow up on that. They don't care as they get their money. On top of that, they won't listen if you tell them do the free transfer to your account, they will do what they want. Just save yourself the headache of dealing with them.... Read More

    Was this review helpful?

    Thank you for sharing your experience. Customer feedback is taken very seriously at loanDepot. If you would like to share more with us, please contact our Customer Care Team.
  • Lender Review
    from Gastonia, NC Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    July 25, 2017

    home loan

    we were taken good care of here and all of our questions were answered we never had any trouble contacting our agent when we had a question and he took his time to make we understood everything if was fast and painless thank you moe for taking good care of us. thank you loan depot for your great service

    Was this review helpful?

  • Lender Review
    from Leesburg, FL Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    December 12, 2017

    Crazy Phone Calls

    This vendor called my house 25 times in 4 days at all hours and never left a message. This is crazy. Crazy ex's don't even call you that much! Would never do business with a company that has policies like this. Leave a message and I can call you back when I am not working. After an email to them and Lending Tree, the phone call barrage ceased thankfully, so have to give them a Fair rating in their customer service... Read More

    Was this review helpful?

    Thank you for sharing your experience. Customer feedback is taken very seriously at loanDepot. If you would like to share more with us, please contact our Customer Care Team.
loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans. In 2017, the company surpassed $110 billion in funding – just seven years after its founding. Committed to developing emerging financial technologies and dynamic product-delivery systems – with excellent customer service – loanDepot has grown from about 60 employees in 2010 to more than 6,000 in seven and a half years. This number includes 1,700+ licensed loan officers who hold 12,000+ licenses. Additionally, the company operates 180+ local loan locations nationwide.