loanDepot, LLC Ratings & Reviews

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NMLS ID: 174457

loanDepot, LLC

(4.2 of 5) 1506 Reviews

86% of our customers would recommend this lender.

About loanDepot, LLC

loanDepot, America’s lender, offers quality lending products and low rates with fast closings supported by excellent customer service on purchase, refinance, personal and home equity loans nationwide. We’ve funded more than $50 billion in loans to hundreds...

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Loan Officers

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Joshua Rapaport Gilbert, AZ
Robert McKenney Southfield, MI
Kris George Atlanta, GA
Tahir Azim Plano, TX
Walter Gentner Scottsdale, AZ
Melanie Manar Wilmington, NC
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Customer Reviews

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1506 Reviews

(4.2 of 5)
  • Lender Review
    from Sarasota, FL Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    June 1, 2017

    Excellent service!

    (0) (0)
    From reading the Loandepot reviews you will see that your experience will either be horrible or wonderful. I think the difference depends on which individuals you will be working with at Loandepot. I feel very fortunate to have had Amir Zandifar and Steve Poltl handle the refinance of my vacation rental. They did it in a very professional and expedited manner. During the process I learned what I needed to know before applying for a new loan. I am not happy with the final result but I take full responsibility for being so naïve. Here is summary of what I would teach if I were offering a short course in refinancing. 1.) Do not buy points in most cases. The lower rate shown on your loan estimate will make you feel better but you BOUGHT that rate with your hard earned money. The difference in your monthly payment will be very little so the breakeven period will likely be eight to ten years away. On one of my early loan estimates the quoted rate was 3.585 and I said it was supposed to be 3.5. They were quick to accommodate me but after closing I reviewed my various estimates and saw that when the rate went down to what I wanted the points went from 1.875 to 2.125. 2) Another way the lender can keep the rate estimate attractive is to roll some costs into the new loan. I refinanced $157,000 but the new loan was for $161,700 so there is a cost of $4700.00. In addition I had closing costs totaling $7,116.70 and I had to bring $2,421.99 of my cash to the closing. In summary I might not have the loan long enough to recoup what I think was a very high cost to acquire. 3) Shop around. I didn’t because the 3.5 rate seemed good enough compared to the 5.375 that I currently had. 4) One cost which seems to be an industry standard is the loan origination fee, generally 1% of the amount financed and I do not think you can steer yourself away from paying that. 5) Back to points, they are simply prepaid interest. If you are in a high tax bracket they might make more sense since they are fully deductible. Bottom line I should have chosen a loan with 4% interest and zero points rather the choosing the 3.5% rate with the 2.125 points added. Again the service I received from Amir and Steve was outstanding. I applied for the loan at the end of May and closed it on June 19th. ... Read More

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  • Loan Officer Review
    from Sarasota, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Excellent service!

    (0) (0)
    He was excellent in every way. Very professional, polite and responsive. He kept me up to date during loan refinance procedure. I could not have been more pleased!

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  • Lender Review
    from Raleigh, NC Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this lender
    Date of Service:
    June 10, 2017

    Good Company

    (0) (0)
    Good company

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  • Lender Review
    from Puyallup, WA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Small Business Loan
    Services:
    I'm currently working with this lender
    Date of Service:
    June 8, 2017

    wps-inc services

    (0) (0)
    online telemarketing system with schooling an sales for a online mall thank you

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    Thank you for taking the time to give us your feedback. We truly value your business!
  • Lender Review
    from Grandview, WA
    (5 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    I'm currently working with this lender

    cool

    (0) (0)
    awsome!!!!!!!!!!!!!!!!!!

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  • Lender Review
    from Las Vegas, NV Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    April 1, 2017

    Very happy

    (0) (0)
    The whole process went smoothly and got funded quickly. We refinanced our mortgage through a VA loan.

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  • Lender Review
    from Midlothian, VA Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    April 30, 2017

    Better fix it before you ask!

    (0) (0)
    7 years on disability from a work injury, 3 years more going back to school. Managed to stay in the black, and support my family, graduate and get a great job. When going to loan depot for a refinance of my home( which I could not do before without a reportable income, which workers comp is not) so I could do some much needed repairs( which I told them needed to be done) They said no problem. I was clear that I needed to make repairs, but that did not stop them from taking my money for an inspection that would not pass there underwriters, and then tell me that the income that would not be a problem suddenly was also. The value of the home is fine they tell me, my credit is fine, and debt to income is fine, but all of a sudden, they wont accept my school or new position as proof of income, and that unless I make the repairs I need to the home, they would not give me the loan. Bounced from person to person during the whole process, and then just dropped me. Got a nice email saying how sad they are that I did not follow through on my loan ( REALLY!) Now I am out $425 for an inspection so someone else could tell me what I already know. I have filed a complaint with the BBB, I will also follow up with my credit card company about the charge. Yes there are things on the outside of my house that need to be fixed, but my homeowners association, which comes by every 3 months and inspects the property has never said a thing. Yes I have some rotted wood on a few windows( it is a 30 year old house) that needs to be replaced ( which is why we are in the process of installing new window throughout), I have siding that need to be painted and repaired ( again, we are in the process of getting it resided) but It has been painted many times before. I was just trying to get a lower rate, and save some money on my mortgage, so I could finance all this work that needed to be done. I was not even trying to take cash out to do it, I already had financing in place. But guess what I learned? I could keep my mortgage the way it is, pay off the remaining 19 years I have left, and still save over $120,000 dollars by not going with loan depot. So THANK YOU loan depot, I found a local company that will refinance my home, for a lower rate, shorter term and 1/2 the closing costs, grateful for my business, stability and good credit as well as payment history. I will save $80,000 over my existing mortgage, and well over $200,000 if I had gone with loan depot. I am out $ 425, it sucks, I will tell everyone I know not to deal with this company, to double and triple check everything thing they are told or promised, and get a second opinion before signing or paying for anything, because in the end, this is just a business, and they are out to make money any way they can and tell you whatever they have to. like I said before, I lost $425, but in the end will save over $200,000. Shop around people, there are better options out there. CAVEAT EMPTO... Read More

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  • Lender Review
    from North Las Vegas, NV Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    September 6, 2014

    Excellent Service

    (0) (0)
    Excellent service provided by Steve K, (loan officer) and Shaili R. (senior account manager). These two were on top of everything and kept me informed throughout the entire process. There was quite a bit of waiting, especially for a refinance, but in the end, they matched a better offer from another company and reduced my out of pocket expenses. loanDepot was one of the few that used their true phone number while the rest where using a local number, which I chose to ignore. The free year of Aflac coverage was a bonus... Read More

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    Thank you for your candid feedback. We value your business!
  • Loan Officer Review
    from North Las Vegas, NV
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Highly Recommend

    (0) (0)
    Steve was excellent. He worked with me to match a competing offer. Steve always kept me in the loop until he handed me off to the senior account manager. I highly recommend working with Steve!

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  • Lender Review
    from Pittsburg, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    March 25, 2017
    Loan Closed On:
    April 25, 2017

    Amazing service!

    (0) (0)
    Our experience with Loan Depot was superb! Mark Micho our loan officer was honest, sincere and extremely professional from the time that he contacted us all through out the process he kept us informed about the process of our loan. I was skeptical to believe in LD but after we had a bad experience with one of the top lenders the one that announces the rocket loans so we decided to give loan depot a try and they close our loan in record time of three weeks! Thank you!! Loan Depo... Read More

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loanDepot, America’s lender, offers quality lending products and low rates with fast closings supported by excellent customer service on purchase, refinance, personal and home equity loans nationwide. We’ve funded more than $50 billion in loans to hundreds of thousands of Americans across the country since 2010 while earning an A+ rating with the Better Business Bureau. Our high-tech, proprietary lending platform and 1,500+licensed loan officers deliver easy-to-understand information and a clear, simple process to responsible borrowers to fit their personal needs and situation. As a direct lender, we handle the entire loan process from start to finish, and & we’re committed to treating you with respect and to communicating thoroughly and in a timely manner. In addition to complying with all state and Federal regulations, our commitment to customer service and responsible borrowing gives our customers confidence in our commitment to be their lender of choice for life. That’s the loanDepot way.