loanDepot, LLC Ratings & Reviews

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NMLS ID: 174457

loanDepot, LLC

(4.5 of 5) 2947 Reviews

91% of our customers would recommend this lender.

About loanDepot, LLC

loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans. In 2017, the company surpassed...

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Loan Officers

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Justin Ngo Irvine, CA
Matt Matheny Schaumburg, IL
Yusuf Khan Rock Hill, SC
Ginger Tavarez Foothill Ranch, CA
Ryan Kelly Lisle, IL
Jeff Frieman Lake Forest, CA
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Customer Reviews

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2947 Reviews

(4.5 of 5)
  • Lender Review
    from Fayetteville, NC
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Long process, but great customer service

    Although the process took a lot longer than I had anticipated, my experience overall was positive due to a great loan officer. I wound up choosing loanDepot despite a better rate and lower closing costs with another company because of the customer service.

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  • Loan Officer Review
    from Fayetteville, NC
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    A Personal and Professional Experience

    Justin Ngo's performance as a loan officer certainly merits nothing but positive remarks. His demeanor, desire to serve, and interpersonal skills made what could be a frustrating experience significantly more bearable. Justin's professional and caring demeanor convinced me to go with his loan company even though another company offered a better rate and lower closing costs. Justin's desire to serve the customer was very apparent throughout the entire process as he responded to any questions almost immediately. I know that even now I can go to him if I have an issue and he will do his best to take care of me. From the very beginning, Justin used his interpersonal skills to create a bond and maintained that bond during the longer than expected loan process. I highly recommend working with Justin if you're looking for a more personal and professional experience and don't want to feel like just another number while loan hunting. ... Read More

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  • Loan Officer Review
    from Waikoloa, HI
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Good Team

    Brett communicated options well and had good follow up. After the inital contact and signing to move forward most everything after was handled by Jennifer Cao. She too communicated well, checked in every so often, and moved the process along working with my schedule.

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  • Loan Officer Review
    from Amarillo, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Miranda 5 Stars

    I can’t give Miranda enough praise for how she took care of my loan. Excellent job!!!

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  • Lender Review
    from Amarillo, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender
    Date of Service:
    December 15, 2018
    Loan Closed On:
    January 17, 2019

    LoanDepot outstanding company!

    The entire team at LoanDepot was fantastic to work with. They we quick and responsive to my loan process. They kept me informed every step of the way. If I could give them more than 5 stars I would. I won’t use anyone else from now on. Thank you LoanDepot.

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  • Lender Review
    from Waikoloa, HI
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    December 14, 2018
    Loan Closed On:
    January 31, 2019

    Easy to work with & pretty easy process

    The interest rate wasn't any better than what I was quoted from other lenedors but their closing costs were about half of Rocket Mortgage. Easy to work with and good follow up all through the process. I signed one day earlier than what they intended and they didn't change the dates on the doucments. Although I changed and intialed the date change on the documents they were rejected and I had to signeeverything with a notary a second time. The good thing is the notary will meet you at your house or any other acceptable location. Now that the loan closed they did hold up to their promise of funding in 72 hours, my old mortgage has been paid off and I am waiting on documents from them for moving forward. I will say I feel I am a little in the dark as to what the few final step are as it included debt consoliation payoffs. It would be nice to get notice when payoffs have been sent as some payment dates are coming up soon. I would work with them again and recommend to others.... Read More

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  • Lender Review
    from Navarre, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Highly Recommend

    I was fortunate to be paired with a great loan officer and establish a good working relationship. Loan Depot treated me right!

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  • Loan Officer Review
    from Navarre, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Professional and Approachable

    Saint was able to offer an extremely good rate and amenable terms. He was professional and extremely pleasant to deal with. He was able to completely answer any questions I had throughout the process. Thank you, Saint!

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  • Loan Officer Review
    from Irvine, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    THnk U AmiR

    please, the young man sounds like a real player. Didn't play me tho, he played with me and my mortgage loved the game we all played together. Just the 3 of us making it to the funding table. THE MORE YOU GROW THE MORE YOU DOUGH

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  • Loan Officer Review
    from Hephzibah, GA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Trust Justin Ngo

    I felt very good upon my first contact with Justin, He made me feel very comfortable the entire process of our dealings, He presented himself as a very competent professional in his area of expertise. He made sure he understood my objectives, as he summarized back to me what i said to him. I believed that he not only was good at his craft but that he also cared about me and my desires. he charted a course of action for us to follow, and everything went exactly like he said it would, without any discrepancies. I trust Justin and you will to. I am very grateful for his service to me and my family... Read More

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loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans. In 2017, the company surpassed $110 billion in funding – just seven years after its founding. Committed to developing emerging financial technologies and dynamic product-delivery systems – with excellent customer service – loanDepot has grown from about 60 employees in 2010 to more than 6,000 in seven and a half years. This number includes 1,700+ licensed loan officers who hold 12,000+ licenses. Additionally, the company operates 180+ local loan locations nationwide.