loanDepot, LLC Ratings & Reviews

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NMLS ID: 174457

loanDepot, LLC

(4.8 of 5) 1653 Reviews

87% of our customers would recommend this lender.

About loanDepot, LLC

loanDepot, America’s lender, offers quality lending products and low rates with fast closings supported by excellent customer service on purchase, refinance, personal and home equity loans nationwide. We’ve funded more than $50 billion in loans to hundreds...

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Loan Officers

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Matt Matheny Schaumburg, IL
Joshua Rapaport Gilbert, AZ
Robert McKenney Southfield, MI
Tahir Azim Plano, TX
Kris George Atlanta, GA
Walter Gentner Scottsdale, AZ
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Customer Reviews

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1653 Reviews

(4.8 of 5)
  • Lender Review
    from Tucson, AZ Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    September 19, 2017

    Declined to Provide Information

    I reached out for information about a Home Equity Loan as part of a larger attempt to identify what my options were for using my home equity to restructure some debt from a recent divorce. While the Customer Service Representative was polite and attempted to do the best she could, her Supervisor insisted the LoanDepot would not provide any estimates without my being prepared to execute a loan agreement on my property at the time of my call. Even after I explained that I was trying to acquire the information I needed in order to determine if a home equity loan was the right option for me, she informed me that her company would not allow her to proceed with the discussion but that I should feel free to call back when I'm ready to apply for a loan - which, of course, I can't do because I won't apply for a loan without knowing what the implications of that loan might be... Read More

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  • Lender Review
    from San Pedro, CA Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    January 22, 2017

    Runmycreditreportwithout my approval

    The Financial Senior Agent was not satisfied with LendingTree profile he ended running my credit report by requesting the last four number of my social security number according to him to verify it was me. i will never recommend or obtain a LoanDepot Loan.

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  • Lender Review
    from Midway Park, NC Confirmed LendingTree Customer
    (2 of 5)
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    July 28, 2017

    pick someone else!

    I applied for a home equity loan and was directed to loan depot. (didnt even get a chance to scroll through offers before they were calling!) Since I owed NO monies on my home, I didnt qualify for a home equity loan but could take out a personal loan...had to tell him more than once I wasnt interested in doing that...finally he said he would update the system and hung up... Read More

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  • Lender Review
    from Hampton, GA Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    July 20, 2017

    Stay Away

    Stay away! I was trying to find out the current mortgage rates so I filled out some online information. Someone called me immediately and processed me through to the "closer." He started asking me banking information. I told him that before I shared that information, I would like to know what the current rates are. He told me "yeah right" and then hung up on me. I'll never do business with Loan Depo... Read More

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  • Lender Review
    from Cary, NC Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    I'm currently working with this lender
    Date of Service:
    July 15, 2017

    never again

    started with equity loan, tried to force me into refinance. When I insist, rudely hanged up call

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  • Lender Review
    from Minneapolis, MN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Painless Experience

    They were the first to respond to my refinancing inquiry. Calls and e-mails were timely responded to. I was hounded by them. I felt like a valued customer.

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  • Loan Officer Review
    from Minneapolis, MN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    2 thumbs up!

    Tahir was very knowledgeable on meeting my lending needs. He returned phone calls and e-mails in a prompt and timely manner. He was patient and took the time to answer my questions. He made me feel like I was a valued customer. Very professional but with a hint of friendliness. All in all my experience was pleasant and painless. I would definitely recommend using Tahir to my family and friends for their lending needs... Read More

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  • Lender Review
    from Sarasota, FL Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    June 1, 2017

    Excellent service!

    From reading the Loandepot reviews you will see that your experience will either be horrible or wonderful. I think the difference depends on which individuals you will be working with at Loandepot. I feel very fortunate to have had Amir Zandifar and Steve Poltl handle the refinance of my vacation rental. They did it in a very professional and expedited manner. During the process I learned what I needed to know before applying for a new loan. I am not happy with the final result but I take full responsibility for being so naïve. Here is summary of what I would teach if I were offering a short course in refinancing. 1.) Do not buy points in most cases. The lower rate shown on your loan estimate will make you feel better but you BOUGHT that rate with your hard earned money. The difference in your monthly payment will be very little so the breakeven period will likely be eight to ten years away. On one of my early loan estimates the quoted rate was 3.585 and I said it was supposed to be 3.5. They were quick to accommodate me but after closing I reviewed my various estimates and saw that when the rate went down to what I wanted the points went from 1.875 to 2.125. 2) Another way the lender can keep the rate estimate attractive is to roll some costs into the new loan. I refinanced $157,000 but the new loan was for $161,700 so there is a cost of $4700.00. In addition I had closing costs totaling $7,116.70 and I had to bring $2,421.99 of my cash to the closing. In summary I might not have the loan long enough to recoup what I think was a very high cost to acquire. 3) Shop around. I didn’t because the 3.5 rate seemed good enough compared to the 5.375 that I currently had. 4) One cost which seems to be an industry standard is the loan origination fee, generally 1% of the amount financed and I do not think you can steer yourself away from paying that. 5) Back to points, they are simply prepaid interest. If you are in a high tax bracket they might make more sense since they are fully deductible. Bottom line I should have chosen a loan with 4% interest and zero points rather the choosing the 3.5% rate with the 2.125 points added. Again the service I received from Amir and Steve was outstanding. I applied for the loan at the end of May and closed it on June 19th. ... Read More

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  • Loan Officer Review
    from Sarasota, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Excellent service!

    He was excellent in every way. Very professional, polite and responsive. He kept me up to date during loan refinance procedure. I could not have been more pleased!

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  • Lender Review
    from Raleigh, NC Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this lender
    Date of Service:
    June 10, 2017

    Good Company

    Good company

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loanDepot, America’s lender, offers quality lending products and low rates with fast closings supported by excellent customer service on purchase, refinance, personal and home equity loans nationwide. We’ve funded more than $50 billion in loans to hundreds of thousands of Americans across the country since 2010 while earning an A+ rating with the Better Business Bureau. Our high-tech, proprietary lending platform and 1,500+licensed loan officers deliver easy-to-understand information and a clear, simple process to responsible borrowers to fit their personal needs and situation. As a direct lender, we handle the entire loan process from start to finish, and & we’re committed to treating you with respect and to communicating thoroughly and in a timely manner. In addition to complying with all state and Federal regulations, our commitment to customer service and responsible borrowing gives our customers confidence in our commitment to be their lender of choice for life. That’s the loanDepot way.