LoanPal Ratings & Reviews

Write Review
NMLS ID: 30336

LoanPal

(4.9 of 5) 194 Reviews

95% of our customers would recommend this lender.

About LoanPal

At LoanPal, we're taking direct lending to the next level. A trusted lender with a proven track record of tens of thousands of happy homeowners, we're bringing together our strong history of expertise and cutting-edge, people-centered technology to deliver...

Read more

Loan Officers

View All
Michael Martin Atlanta, GA
Marques Wood Roseville, CA
Bradley Martinez Irvine, CA
William Litten Irvine, CA
Jason Rogers Kansas City, MO
View all

Customer Reviews

Write Review

194 Reviews

(4.9 of 5)
Review Breakdown
  • Loan Officer Review
    from Chandler, AZ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Attentiveness Extraordinaire, 110% Satisfied!!!

    Worked with William on my new home in Chandler, AZ. He was responsive and helpful throughout the whole process and made sure I was comfortable with every step. His thoroughness provided my family and I the comfort of knowing he had our best interest in mind. Our closing was fast and seamless. I would definitely recommend William to friends and family knowing he would provide top service to anyone he assists. ... Read More

    Was this review helpful?

  • Loan Officer Review
    from Cypress, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    thorough & professional

    Thank you so very much for all of your help in securing our loan for our home! You were organized & thorough & professional, as well as kind which made all of the difference in our interactions with you. We put our trust in you and you most definitely came through for us. Thank you for your patience as well as treating us as people rather than just home loan customers. You stand above the rest, william litten! Our hats off to you... Read More

    Was this review helpful?

  • Lender Review
    from Chandler, AZ Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    March 9, 2018

    Constant hounding

    Loan Pal, along with all the other companies Lending Tree matched me with... has called me 8 or more times in the matter of just a couple of hours. Not a chance on gods green earth would I ever give any of these companies the opportunity to take my money. I am regretting my choice to use Lending Tree as a shopping tool.

    Was this review helpful?

  • Lender Review
    from Manahawkin, NJ
    (2 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward

    Disgruntled

    So far all you’ve accomplished is to have me constantly filling in the same exact information over and over and over ad nauseam. And you just never get around to displaying in an email to me or through an on-line response rates, APRs, terms for a fixed-rate 15-year and 30-year lengths of mortgage offered. This has been so far a monumental waste of time.

    Was this review helpful?

  • Lender Review
    from Washington, DC
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    I'm currently working with this lender

    Refinance

    Kiley Shank and Richelle Flores were knowlegeable and very helpful during the entire refinance process. Thanks guys for your assistance.

    Was this review helpful?

  • Lender Review
    from Camino, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Excellent service

    LoanPal is the new name for Paramount Equity Mortgage.

    Was this review helpful?

  • Loan Officer Review
    from Camino, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Best refinance ever

    James gave me the confidence to move forward with my refinance when I thought my appraised value and credit score were too low. His appraisal team provided an excellent value, enabling me to receive more cash out and a lower interest rate than I thought possible. His team followed up with me regularly, answering my questions and giving me a status on the loan from application to funding. His notary came to my house to sign all documents, so that all required information was available and all documents were signed at one appointment. The loan funded in less than 45 days, and would have been sooner if we had not been on vacation for two weeks during the process... Read More

    Was this review helpful?

  • Lender Review
    from High Point, NC
    (2 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    I'm currently working with this lender

    best deal

    good company

    Was this review helpful?

  • Lender Review
    from Santa Rosa, CA Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    November 25, 2017

    Horrible customer service and business practices

    Quite possibly the rudest people I’ve ever dealt with. First they wouldn’t give me an APR quote. They stated it was for my benefit. They pulled my credit and we gave them W2s and they STILL wouldn’t give me an APR quote. I emphasized that I understood it was a quote. This made me super nervous. I called the company to make sure the person I was dealing with was an actual employee. I was starting to assume that I had just given all my info to have my identity stolen. I ended up speaking to a supervisor. I then said we weren’t interested. They ended up sending us paperwork to sign anyway. I then got a call from customer service who proceeded to tell me I was making a mistake with the other company. That we didn’t know what we were doing and that he could “help” us with his 20+ years of experience. I explained to him that even without the rocky start, they’re closing costs were over double what we were paying with another company. I also let him know that our friend who does mortgages for a living looked over our paperwork and said he couldn’t beat it and to go with the one we were already processing with. This got a response of more insults thrown at me. At this point I hung up. Why do companies think they’ll win business by insulting the potential customers? This is a stressful enough process and they just made it even more unpleasant. Given the choice of paying a higher interest rate or going with this company, I would choose to pay more. ... Read More

    Was this review helpful?

  • Loan Officer Review
    from Elk Grove, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Excellent Work

    James is very nice, and his team really made refinancing my home easy. He got the best prices and rate for me. Excellent work. Thank you

    Was this review helpful?

At LoanPal, we're taking direct lending to the next level. A trusted lender with a proven track record of tens of thousands of happy homeowners, we're bringing together our strong history of expertise and cutting-edge, people-centered technology to deliver you the easiest, fastest and most transparent mortgage process ever. And we're reducing costs and eliminating traditional expenses so you can spend your money on more important things.