Mann Mortgage Ratings & Reviews

NMLS ID: 2550

Mann Mortgage

4.6 of 5 21 Reviews


Who is Mann Mortgage?

We know that each person has specific needs, so we here at Mann Mortgage, LLC - Bountiful, NMLS #488002, strive to meet those specific needs with quality service and individual attention. We pride ourselves in giving you the mortgage information, loan...

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90% of our customers would recommend this lender. (19 of 21)


Customer Reviews


  • (0) (0)

    Happy Customer!!!

    Yes, I recommend this lender

    When I was first referred to Mann Mortgage by my boss approximately 2 and a half years ago I thought it was going to be the same old, same old, Tell you what you want to hear service. Not so, Not so at all! Thom Koger steered me in the right direction and after some time and thanks to him my wife and I were able to accomplish what we set out to do. Thom was extremely professional, patient, friendly, easy to contact, and always called back. Thom Koger has some of the best customer service skills I have ever seen! Especially in a time where customer service is almost non existent, he truly shines. I couldn't be happier with the service I received at Mann mortgage! Not only did my interest rate go down, but I was able to regain some financial stability that I did not think would be possible! I would highly recommend Mann Mortgage to anyone looking to refinance or obtain a home loan. I cannot thank Thom Koger enough!

    By:   (Spring Creek, NV)Reviewed On:

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    Absolutely amazing experience

    Yes, I recommend this lender

    I couldn't have had a better experience with my refinance than I did with Tom at Mann Mortgage. When I got connected to him and his team through a VA referral service I was excited about the opportunity to lower my interest rate. Mann mortgage quoted me at a rate about half a percent lower than anyone else. On top of that, closing costs and fees were lower and rolled into the new plan. Needless to say, I was skeptical, but Tom explained to me (in skepticism eliminating detail) how this was possible. I came to realize, this was just who Tom was...a guy who could make the complicated simple. As far as responsive, Tom was always available. Despite a difference in time zone, I was able to get in touch with Tom and his team any time I had questions or needed some additional advice. Once, he even took a break from a workout to return a call. I wouldn't expect anybody to do that, but that (apparently) is the standard of service you can expect from Tom. As I said, I couldn't have asked for more, but I got more. After they sold my loan to another company (which is common in the industry) I noticed a slight increase in the monthly payment so I called the new lender. They gave me the, "It's our policy to...blah, blah, blah." I turned around and gave Tom a call who reviewed the mortgage statement, called the new lender, and fixed everything within a few days. Needless to say, I tell my colleagues and friends about my incredible experience whenever the opportunity presents itself.

    By:   (Colorado Springs, CO)Reviewed On:

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  • (0) (0)

    Amazing experience

    Yes, I recommend this lender

    We have purchased several properties and thought we knew what we were in for our last purchase. We are happy to say it was THE best experience we have ever had. Thom was in constant communication with us and walked us through the process. Explained why things were done and always kept us abreast of the timeline. This has never happened with any of our previous purchases. We closed earlier than expected and completely understood the whole process. We have recommended Thom to everyone we met. Some of our family members have used him and have had awesome experiences as well.

    By:   (Litchfield Park, Arizona)Reviewed On:

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  • (0) (0)

    Fantastic service

    Yes, I recommend this lender

    Got referred to Thom by a friend who used Mann mortgage for his home loan. First let me say he isn't like a normal lender. He is very kind and personable. It was a great experience to work with Thom. My wife and I were pcsing to Phoenix and he would give updates almost daily. Every time we had a question or concerns it was answered within an hour even after business hours. Best loan experience I have ever had. I will be using Thom and Mann mortgage for any future home purchase. Would highly recommend this company to everyone. Thanks for the great stress free process and getting us the home we love. Joe and tabby

    By:   (Phoenix)Reviewed On:

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  • (0) (0)

    Mann On Demand!!!!

    Yes, I recommend this lender

    Hello, My husband and I have had the pleasure of meeting Thomas and crew a few years ago when our credit was not up to Parr. Thomas kept in touch with us from time to time within the 2 year period and we worked hand in hand diligently to get approval for us to purchase our retirement home. There were a few bumps in the road but Mann mortgage never gave up on us. Their positive energy and Superb customer service allowed us a very Happy ending. I will recommend Mann Mortgage to everyone I know who is interested in a home purchase. We love the great rapport we experienced with Pete, Thom and Nora. You guys ROCK!

    By:   (Conroe, TX)Reviewed On:

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    Thomas Kroger and his team Mann Mortgagee

    Yes, I recommend this lender

    I have bought my first home with Mann Mortgage. Thomas and his team worked in a very fast and efficient manner, it felt as if I was their only customer. As a first buyer I was oblivious to everything in the housing market, but they were quick to answer my questions and give me the best options. My realtor, who usually doesn't like to work with out of state lenders, was impressed with Thomas and his crew and how fast they worked. In conclusion I would highly recommend Mann Mortgage to anybody looking for a home loan.

    By:   (Modesto California)Reviewed On:

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  • (0) (0)

    Great Service

    Yes, I recommend this lender

    Thom at Mann Mortgage made our house purchase very easy and smooth. He stepped us through the entire process and was with us every step of the way and ensured we had everything we needed to purchase our home. He answered all our questions whether it was on the weekend or at night and always had the best attitude. Great company and people.

    By:   (Honolulu, HI)Reviewed On:

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  • (0) (0)

    Outstanding Service

    Yes, I recommend this lender

    After a dismal experience with another lender I gave Mann Mortgage a call back being that I had spoken to Thom Koger previously. Being a disabled vet and so recently discharged from the Army this process was long and trying. Thom was amazing at every corner, from returning phone calls in a very timely fashion to answering questions. On occasion Thom would call me to answer a question I didn't even know I had. Thom always kept me abreast of any changes and how to efficiently deal with said changes, very professional. Everyone at Mann Thom, Nora etc. I would like to thank again for making a tiring process as easy and pleasant as possible. Thanks to the kind folks at Mann Mortgage I can now proudly call myself a homeowner. I will not only recommend Mann Mortgage to friends but I will call them again when I purchase any more properties.

    By:   (Killeen, TX)Reviewed On:

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  • (0) (0)

    Mann Mortgage is the best!

    Yes, I recommend this lender

    I can't speak highly enough about Mann Mortgage and Dustin Samulien (and Nora). Customer Service is a hard thing to find these days- we shopped several lenders- Dustin spent a great deal of time explaining and breaking down every part of this process. This by no means was an easy loan- an extreme understatement- from a builder who dragged their heals on this home, a VA appraiser who waited until after the deadline to do our appraisal therefore pushing a closing date, a builder trying to charge us an extra fees because of the VA appraisal potentially pushing us into June, a terrible title company- you name it I think it happened. The whole company pushed and were able to get our home closed at the 30th of May. The were professional to the end and truly cared. I will and have recommended them to my friends!

    By:   (Richmond, TX)Reviewed On:

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  • (2) (0)

    Mann Mortgage Comes up short

    Giving Mann Mortgage a poor rating because of their failure to provide adequate followup on a long term pre-approval (90+.days) After I had entered a contract to purchase a property I was informed that during the period from pre approval to purchase offer there had been a delinquent payment reported and therefore the mortgage could not be granted. Notifying us at the 11th hr and in a cavalier manner was both embarrassing and frustrating. While they were not responsible for the late payments, they were responsible to provide me an accurate assessment of the my application when asked on 3 different occasions. I am still fuming.

    By:   (Scottsdale, AZ)Reviewed On:

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    Mann Mortgage Response

    It is unfortunate that we were not able to complete a loan for this borrower. We strive to do our best for all our borrowers especially those who have served our country in the armed forces. We first began working with this borrower in Jan 2014. We pulled credit and pre-qualified him. He had excellent credit and was an ideal borrower. We did not receive a purchase contract for this borrower until June 2014. At this time we pulled his credit again and found that there was a late payment on his credit which had occurred the month prior. We then notified the borrower of the late payment and he began discussions with the creditor to try and have the late payment removed. We also informed him that it was important to ask his realtor how much time he had to remove his offer from this property and not lose his earnest money deposit. Unfortunately the borrower was not successful in persuading the creditor to remove the late payment they had recorded. However, he was successful in recuperating his earnest money deposit. During the 5 month period between the pre-qualification and the date that we received the contract it is our policy not pull credit again. We find that many credit inquiries will damage a credit score. They also add to the cost of the loan. In this situation it did cause the borrower to put in an offer and then have to rescind the offer. We do apologize that we could not do more to help. The VA guidelines do not allow for any late payments in the 12 months preceding the new loan.

We know that each person has specific needs, so we here at Mann Mortgage, LLC - Bountiful, NMLS #488002, strive to meet those specific needs with quality service and individual attention. We pride ourselves in giving you the mortgage information, loan options and convenient assistance you're looking for. With a variety of loan programs and an established network of lenders behind us, we will find the loan that best suits your needs, at a very competitive rate. We offer conforming, non-conforming and government loan programs.
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