Mariner Finance Ratings & Reviews

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Mariner Finance

(4.4 of 5) 29 Reviews

90% of our customers would recommend this lender.

About Mariner Finance

Mariner Finance’s goal is to create a financial solution to meet each customer’s specific needs. We offer personal loans starting at $1,000 with a maximum up to $25,000, depending on your state (Loans funded online up to $7,000. Loans greater than $7,000...

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Customer Reviews

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29 Reviews

(4.4 of 5)
Review Breakdown
  • Lender Review
    from New Milford, NJ Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Personal Loan
    Services:
    Closed loan with this lender
    Date of Service:
    July 4, 2018

    Customers are not allowed to use the bathroom

    I had come into the Union NJ office for a personal loan. I was giving instructions of the documents to bring into the office. I thought I would be sitting with someone and we would discuss the terms of the loan that best fit me. Instead I was put into an office for over 40 minutes and an application was placed in front of me and told me to sign. I looked at the forms in front of me and thought but we did not talked this over. I was told that this what’s best for me. I was not included in the process. I did not get to choose the terms of my loan. It was decided for me. I was being rush to just sign. I was not allowed to read or go over the application. I had to insist and read what I was signing. I asked how many months and I was told 24 months. I responded that’s not what I wanted. I was told this is better. I became frustrated. Since I needed the loan, I let it go and I sign so I can get out of there. As I’m leaving I asked to use the bathroom. I was told that it’s against firm policy to let outsiders use the company’s bathroom. I responded but I am a customer. The man that was in the Union, NJ office on July 10, late afternoon, responded condescendingly, “but its company’s policy.” This made it worse. I could not believe that a financial institution would not let their customers use the bathroom. I am very disappointed at Mariner Finance for treating me, a customer with no respect. ... Read More

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  • Lender Review
    from Edgewood, MD Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Personal Loan
    Services:
    Closed loan with this lender
    Date of Service:
    June 9, 2018

    quick and professional processing

    very fast processes and quick response. I would recommend to anyone. Thanks to LIZ a very professional employee at Belair location.

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  • Lender Review
    from Raleigh, NC Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Personal Loan
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    February 24, 2018

    HORRIBLE!

    I filled out the information on LendingTree.com and it said Mariner offered me a loan. I waited for their call and nothing.So I called them and and they asked me for some more information and said to call back in an hour. I call back and they say call back tomorrow. I call the next day and they say call back in an hour again. I call back and then they get more information and they said they would call me back later in the day. They don't call for 3 days, so I call back and they get the same information as before and say call back later for an answer. I call back and still nothing. They not once called me and even attempted to give me some answers....I always called them. This company is HORRIBLE!!! P.S. I eventually give up... Read More

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    Hi LaJohn, Thank you for bringing this matter to our attention. Our goal each day is to provide Superior Customer Service. We have received your comment and our Customer Relations department has shared your concerns with our management team to identify areas of improvement. We appreciate your business and look forward to our continued relationship. In the event you would like to discuss your concerns in more detail, please contact our Customer Relations Department.
  • Lender Review
    from Plainfield, NJ Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Personal Loan
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    February 6, 2018

    Lies!

    They say Mariner Finance will listen to your situation and try to help. I spoke with Phil and he basically told me that he couldn’t do anything for me. I let him know that I am undergoing a credit dispute in which my score was affected and I had proof that it was granted to me. He said they did a soft pull and see my score was still low when I am hildiuan official copy of my credit report showing over 600. Thanks Mariner! You were no help at all! I’ll be sure to spread the word anyway I can! 👍�... Read More

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    Hi Jailene, Thank you for bringing this matter to our attention. Our goal each day is to provide Superior Customer Service. We have received your comment and our Customer Relations department has shared your concerns with our management team to identify areas of improvement. We appreciate your business and look forward to our continued relationship. In the event you would like to discuss your concerns in more detail, please contact our Customer Relations Department.
  • Lender Review
    from HAZEL CREST, IL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Personal Loan
    Loan Closed On:
    October 13, 2017

    This is what great customer focus and customer service looks like!

    I was treated very kindly and they made sure there was no judgement of what made me need the loan in the first place.  I came late and at a busy time but they made sure I felt my needs were their priority.  They made sure I understood the details of the loan and asked several times if I had any questions over any detail thus far.  If I stated no or hesitated they explained that the information was a lot and that they know it can be an emotional thing so to take all the time I need to understand all aspects.  Even at the end when I need the check rewritten to be payed in my personal bank account .  They went the extra mile to contact my bank to let them know they were cutting the check so I would not incur additional charges with a bank hold on their check.  I saw them laugh at their own silly mistakes but professionally went about correcting any little clerical error and then confirming that any mistake was indeed corrected.  Finally the ladies have a very good rapport with each other and work well as a team. Initially I was reluctant to talk to the others in the office but when I saw this was a professional nonjudgemental group my guard was lifted.  I felt that they sincerely were rooting for me get past my problem and with the loan have a fresh start .The best customer service experience in my 60+ years... Read More

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  • Lender Review
    from JACKSONVILLE, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Personal Loan
    Loan Closed On:
    November 14, 2017

    Mariner Finance is in a class all it's own

    Mariner Finance really helped me reach my goals of debt consolidation by loaning the money I needed. They gave me a chance when others would not because of my less than perfect credit score.  Primus made the process smooth and easy with her positive attitude and ability to explain the terms and answer questions. It was really nice to receive some perks along with the money I needed too! They gave me a fair interest rate and easy monthly payments (not auto-draft!). This is not some shady payday loan operation, I think of it as a financial institution for people who need a second chance. I recommend Mariner Finance if you have been turned down by a bank but refuse to be a victim of shady payday loans... Read More

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  • Lender Review
    from HOUSTON, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Personal Loan
    Loan Closed On:
    July 20, 2017

    The people were very friendly, very helpful, knowledgeable.

    What i liked the most was i never felt like i was just someone else down on their luck needing money. I was treated respectfully by a group of kind, friendly knowledgeable people who explained my entire loan completely, answered every question i had and never once did i feel as if i was a waste of their time. Thank you especially Kayla who went above and beyond with my unending questions and concerns... Read More

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  • Lender Review
    from SALAMANCA, NY
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Personal Loan
    Loan Closed On:
    August 25, 2017

    Absolutely Amazing Customer Service!!

    Each member of the staff went above & beyond to assist us.  They were cheerful and amazing.  I got the feeling that they truly love their job.  We had 1,000 questions and not once did they get irritated or impatient.  I truly wish all employees everywhere had such wonderful attitudes.  They need a raise :).  I would definitely refer my friend and family.  My only concern is the high interest rate... Read More

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  • Lender Review
    from DECATUR, AL
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Personal Loan
    Loan Closed On:
    January 11, 2017

    Very helpful and prompt.

    Both Ashley and Gwendolyn were extremely open and helpful in presenting me with options and helping me obtain a loan. Ashley, in particular, was patient in answering all my questions, especially related to how I can improve my credit score. I also appreciated their promptness.

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  • Lender Review
    from NORTH WILKESBORO, NC
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Personal Loan
    Loan Closed On:
    December 22, 2017

    Quick & Courteous Service

    My boyfriend and I filled out an app online around 11/23/17 or 11/24/17 and Elisabeth gave us a call back shortly after to further discuss our app. We walked in 11/27/17 to talk to her and was approved that day. We had to go and retrieve a few documents required for our loan, it was processed, and an hour or so later, we had check in hand. Elisabeth was very patient and kind. She's VERY good at what she does. I'm very happy that we had the chance to work with her. She made this process as less painful & worrisome as she could =). Thank You and I look forward to working with Mariner Finance in the future... Read More

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Mariner Finance’s goal is to create a financial solution to meet each customer’s specific needs. We offer personal loans starting at $1,000 with a maximum up to $25,000, depending on your state (Loans funded online up to $7,000. Loans greater than $7,000 are funded through our branch network). Use our personal loans for debt consolidation, home improvements, vehicle repairs, vacations, and more! The application process is straightforward with customers typically receiving a response within the same day. Our friendly customer support team is available to assist you five days a week during regular business hours, and we have branches in 20 states around the country if you would like to discuss a loan in person.