MB Financial Bank, N.A.
50% of our customers would recommend this lender.
About MB Financial Bank, N.A.
Cole Taylor Mortgage is a division of Cole Taylor Bank, an FDIC Insured Business Bank Headquartered in Chicago that has been in business over 80 years. We are a direct lender; we process, underwrite, fund and service the loans that we originate so...Read more
tjjones from Prescott, AZ
Doesn't Know the Meaning of Customer ServiceI have dealt with at least 10 mortgage companies owning 3 different homes over the last 27 years. Cole Taylor is presently the third mortgage company which has purchased my mortgage since it was closed May 2012. Their customer service is non-existent. Their policy is and I quote, “we are allowed up to 20 days to respond to your inquiry”, so you better believe you want be getting a response anytime soon after your inquiry. After logging into your account on their secure website, you can forget about finding any contact information. Not even a phone number for their customer service. Here’s an example of how long it takes them to respond to RFI’s. We signed up for automatic debit to pay our mortgage in August 2012. In Oct we had not received indication they were processing the paperwork. On Oct 9th I sent a message asking about status. They didn’t reply until Oct 15 stating it can take up to 45 days to complete the enrollment process. Another message was sent on 10 Jan, 2013 informing them of our change in address. Finally got a reply on 22 Jan stating they have to receive a letter signed by all mortgagors on the account. I then asked on that same day 22 Jan, why it took so long for them to replay, then on 6 Feb is when they stated they are allowed up to 20 days to respond. Where’s the customer service in that. They were nice enough to include a fax number for where I could send the letter, but don’t bother looking for that information on their secure website after you log-in because it’s not there. My last inquiry was about changing my home owners insurance. Inquiry was send on March 25, they replied on April 8. Needless to say I am trying to refinance just so I don’t have to deal with this company. If you can avoid it don’t deal with this company. They don’t know the meaning of customer service. One last note. They only have certain hours that you can call. So if you live outside their time zone, be prepared to call at odd hours of the day to actually talk to a real person... Read More
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Doug91 from South Bloomfield, OH Confirmed LendingTree CustomerRecommended!
Mortgage RefinanceI worked with Heather Shonkwiler from Cole Taylor Mortgage. She was very pleasant to work with and always responded promptly to any questions or concerns that I had. The refinance process went very smoothly. In less than a month from my first inquiry, I was able to close on my new loan. I would highly recommend Cole Taylor Mortgage over the more widely advertised loan agencies. Working with Heather, I felt as though she genuinely cared about my situation and did her best to get me the right loan at the best rate available. I am completely satisfied with the whole experience... Read More
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