Nationstar Mortgage LLC Ratings & Reviews

NMLS ID: 2119

Nationstar Mortgage LLC

1 of 5 1 Review


Who is Nationstar Mortgage LLC?

Nationstar Mortgage, headquartered outside Dallas, Texas, is one of the nation's leading mortgage lenders offering conforming, government insured or guaranteed mortgage products, Jumbo and Fannie Mae products directly to consumers. Since it's inception...

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0% of our customers would recommend this lender. (0 of 1)


Customer Reviews


  • (7) (3)

    Terrible website and phone support

    I've had poor experience with their customer service and support since they took over servicing my loan about 9 months ago; they've sent me letters including incorrect information about how to contact them online or use their website to handle issues, fees apply for handling matters over the phone (waived for the first call), late payment occurred from the funded escrow, and there were two instances of my payments not being applied correctly (one processed a week prior to the authorized transaction date, one extra principal payment was misapplied completely). No comments about their rates/fees since they took over servicing of an existing loan.

    By:   (MA)Reviewed On:

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Nationstar Mortgage, headquartered outside Dallas, Texas, is one of the nation's leading mortgage lenders offering conforming, government insured or guaranteed mortgage products, Jumbo and Fannie Mae products directly to consumers. Since it's inception in 1997, Nationstar Mortgage has experienced success by providing exceptional customer service and a wide range of competitive mortgage products. We are a national mortgage lender and servicer and have helped over 250,000 consumers obtain a mortgage since 1997. We dedicate ourselves to providing outstanding customer service, which is why 94%* of our new customers would recommend us to family and friends. Nationstar has an excellent rating with the Better Business Bureau! Contact us today and find out what makes Nationstar Mortgage so special. * Customer satisfaction rating is based on ongoing Service Quality surveys of existing customers conducted by an independent third party.
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