New American Funding Ratings & Reviews

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NMLS ID: 6606

New American Funding

(4.4 of 5) 169 Reviews

98% of our customers would recommend this lender.

About New American Funding

New American Funding, a National Leader in mortgage banking, prides itself in helping families achieve the American Dream of homeownership. New American Funding has helped thousands by providing financing in both the refinance and purchase markets. With...

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Loan Officers

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Kristian Kuhns Tempe, AZ
Katelyn Steele Tempe, AZ
Irene Martinez Tempe, AZ
Joel Rhymes Tempe, AZ
Samuel Scott Tempe, AZ
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Customer Reviews

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169 Reviews

(4.4 of 5)
Review Breakdown
  • Lender Review
    from Bend, OR Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    September 17, 2017

    Scared away

    I decided to give this lender a pass based upon a poor LendingTree review (lots of paperwork, multiple missed closing dates). I have a long closing but don't need those headaches. Since registering my mortgage needs with LendingTree, I've gotten at least half a dozen calls from NAF. With only one exception, they don't leave detailed messages -- what's recorded is clamor and background noise from a loud bullpen. This sounds a lot like a boiler room operation. Hangups with no messages = very sketchy and annoying. I finally answered one of their calls. What felt like an eternity of dead-air ensued, where I kept saying, "Hello?" with nobody responding. Just as I was going to give up, an irritated person picked up. Her tone was pretty rough. I told her that I was going with a different lender. Since then, I've received another couple of dead-air calls from them. They can't seem to take 'no' for an answer. Even if I was interested in this lender, I'm turned off by the coarseness of their customer acquisition operation.... Read More

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  • Loan Officer Review
    from Alexandria, LA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Happy Homeowners

    Our experience with Patric Rowles was very pleasant, because Patric performed his duties as Loan Officer in a professional manner and with patience and respect. Patric did a wonderful job, leading us and his team from application to closing. Thank you Patric Rowles and the Military Direct Mortgage Team ! Terrell and Patsy

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  • Loan Officer Review
    from Longmont, CO
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Ms.

    Katelyn is wonderful to work with, I was always able to connect with her and she always had answers for any questions or concerns. Very knowledgeable. Katelyn is very personable and great to talk to. Anyone would be lucky to work with Katelyn.

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  • Loan Officer Review
    from Los Banos, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Katelyn Steele is an Amazing Broker!!!!

    I am a U.S Army Veteran. I have worked with many Brokers in the past and they have been good. Kate is not good, she is Great!! I was not able to get the refinance I wanted from other Brokers and Kate came through Amazingly!! She has been attentive and professional through the whole process from start to finish. I ask lots of questions and like to be updated. I texted Kate almost everyday and she never got frustrated or tired but answered in a professional and timely manner. The thing I most appreciate about her is that she is very genuine and caring. I felt she had the best interest in mind for myself and family. This refinance has been the easiest and most pleasant experience I have had because of Kate's expertise. I highly recommend Kate to anyone, she is the Best!! God Bless you Kate!... Read More

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  • Loan Officer Review
    from Wesley Chapel, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Refi

    Kris did a great job of walking me thru the process. He was very responsive and always got back to me in a timely manner

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  • Loan Officer Review
    from Broomfield, CO
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Kristopher Hennen Refinance

    Kristopher was very knowledgeable and answered all of my questions promptly and succinctly. It was a pleasure to work with him on my refinance. I would definitely recommend Kris to others.

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  • Loan Officer Review
    from Houston, TX
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Business Analyst

    Mr. Hennen was very attentive to my mortgage concerns and needs. Was very helpful through the process.

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  • Lender Review
    from Irvine, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Great

    Very good.

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  • Loan Officer Review
    from Riverside, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Refinancing

    I was looking into my refinancing options but had not made up my mind. After speaking with Kate I felt comfortable and decided to move forward. Her and her team have been great, they communicate daily with me and have delivered on everything that was promised. I felt at ease the during entire process. I will definitely use this company again!

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  • Loan Officer Review
    from Colorado Springs, CO
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Trust & Amazing Refinance Process

    TRUST is a huge factor when looking at any financial transaction, and when it is most people’s biggest investment, a Home Finance/Refinance, it can become a very intimidating and uncomfortable process. Especially in this day and age of technology and cyber threats. I have to really feel confident in the person I am dealing, and I found that person in Irene Martinez, Senior Mortgage Banker at Cardinal Financial in Arizona. I initially was looking for a local mortgage company due to the trust factor and someone I could go directly too in the event any questions came up. Even though the company I was going with locally was highly recommended and had great reviews, I found that I could not trust that I was going to get the personal attention due to several failures to keep in contact. So much for local, and I gave up looking to refinance at a prime time, and never heard back from them anyway. I then started looking again using Lending Tree to search and got slammed with offers from numerous mortgage companies wanting my business, normal stuff. I picked a few to feel out and started gathering information along with letting them know I wanted to deal strictly corresponding via email. My schedule is too full to get stuck on the phone, and it is too hard to comprehend all the information, so reading emails and digesting the information at my leisure worked best for me. Only one respected my wishes, and that was Irene Martinez. Then I decided to go back to the local mortgage company and give them one last chance and decided that I would try to proceed with them. I also advised Irene of my decision and she responded with just an “ugggg” never pushy, and even then she offered to help me thru that process if I needed any help. Well, they blew it again due to non-communication issues. So the same day I chose them I also “fired” them and went with Irene Martinez, that had become a no brainer. Even though I live in Colorado and she in Arizona, the whole loan process could not have been smoother and uncomplicated, I would have never guessed. Irene seemed to always be available to answer my questions, clear-up my concerns, and quickly responded to my emails. She was able to explain the complicated loan papers, and helped in navigating the on-line programs as well. She thoroughly explained the loan papers in a simple and understandable manner. She was able to adjust the loan according to my needs without it being a hassle, which the other loan company wasn’t willing to do, until it was exactly what I was comfortable signing. The Closing process was also quick, comfortable, and very convenient, as she had arranged to have the closing done at my home on the date and time of my choosing. A wonderful option when you both work days and have a life too. We were done in less than an hour, even with the mountains of paperwork that is necessary, it seemed effortless. After having been through this process before, this was a 5 Stars out of 5 Stars in all categories. Irene Martinez even had me send any emails from other Cardinal Offices, which were confusing, to her and she took care of each one. Even though I know she had to be a very busy person, I felt like I was her only client. She went well beyond any of my expectations and was still able to obtain a great interest rate and a monthly premium. She is very patient, down to earth, dependable, professional, knowledgeable, and I would not hesitate to go through the whole process again as long as she was handling it. I will be freely recommending her and Cardinal Financial to any of my family members, friends, and business acquaintances. So, if you want to go through the home loan process, and who does, you cannot go wrong working with Irene Martinez, Senior Mortgage Banker. ... Read More

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New American Funding, a National Leader in mortgage banking, prides itself in helping families achieve the American Dream of homeownership. New American Funding has helped thousands by providing financing in both the refinance and purchase markets. With upfront credit approvals and its Preferred Realtor Program, New American Funding has demonstrated its commitment in helping home buyers obtain the best possible financing and service in the industry. New American Funding offers FHA, VA, Conventional, Jumbo, and the Reverse Mortgage loans. New American Funding employs a more targeted and person approach to not only help consumers, but to expand their business by partnering with realtors, builders and industry professionals.