New Penn Financial Ratings & Reviews

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NMLS ID: 3013

New Penn Financial

(3.9 of 5) 35 Reviews

77% of our customers would recommend this lender.

About New Penn Financial

New Penn Financial, LLC is a leading nationwide lender that serves diverse consumers with a customer-focused, responsive and reliable lending approach. Providing borrowers expertise and personal attention, the company offers some of the lowest mortgage...

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Loan Officers

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Matthew Butt Plymouth Meeting, PA
Lora Ehling Plymouth Meeting, PA
Matthew Tedesco Plymouth Meeting, PA
Mena Hanna Plymouth Meeting, PA
Charles Beck Charlotte, NC
Jason Asher Portland, OR
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Customer Reviews

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35 Reviews

(3.9 of 5)
Review Breakdown
  • (25)
  • (0)
  • (0)
  • (1)
  • (9)
  • Lender Review
    from Hampton, VA
    (1 of 5)
    Reviewed:

    Waste

    (0) (0)
    Had a closing date changed commuication poor keep having to sign different documents and here we are going on two months still not closing

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  • Lender Review
    from Ramer, TN
    (1 of 5)
    Reviewed:

    Customer service gone

    (1) (1)
    From the start Brian Levy was on top of all calls and communications. Very prompt. However, we were told the appraisal of the property was 450.00 and after repeated attempts to take the funds from the bank, Mr. Levy finally said (after 3 days) that the amount was actually 650.00. As of the date (2 weeks ago) that the money was finally authorized to come out of the bank, Mr. Levy has not answered or returned any phone calls at all from us. Very frustrated at this entire process and the loss of 650.00 we dont exactly have just lying around. Not customer service friendly at all. Just curious if we are really about to eat the loss of 650.00... Read More

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  • Lender Review
    from Philadelphia, PA
    (5 of 5)
    Recommended!
    Reviewed:

    thank you

    (0) (1)
    New Penn made this process easy! We really appreciate all the hard work everyone did. Thank you

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  • Lender Review
    from York, PA
    (5 of 5)
    Recommended!
    Reviewed:

    Best experience

    (2) (1)
    It was the easiest and fastest experience I have ever had with a mortgage company. I would highly recommend Brian Small! He answered all my questions promptly and thoroughly. I would return to New Penn Financial with any other future loans I need.

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  • Lender Review
    from Elkton, MD
    (1 of 5)
    Reviewed:

    Lack of Communication!

    (1) (0)
    We are in the process of doing a cash out refinance. What a nightmare. What we were told should be done in 30 days is now dragging well on into the second month. Communication is terrible! NO return calls no return emails. Perhaps if they had kept us in the loop we wouldnt feel this way. We are nearing the end, thank god, but every day they are telling us we need to sign yet something else again! Very very frustrating! And we have excellent credit, appraisal was good and all paperwork was provided to them within 24hours of the request! No idea what went wrong but we would not recommend them at all!... Read More

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  • Lender Review
    from Chattanooga, TN Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    August 31, 2015

    Poor Customer Service

    (4) (1)
    Tried to get a refi loan and started out great. Mr. Levy was great at the beginning, however have not heard anything from him and have sent 3 emails requesting information. I qualified and have the credit needed and want to do the deal, however now very skeptical about the client service New Penn has to offer.

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  • Lender Review
    from Fall River, MA
    (5 of 5)
    Recommended!
    Reviewed:

    Thank you Mena

    (5) (1)
    Thank you New Penn Financial and Mena Hanna for a great rate and a pleasant experience on my refinance. They make it easy and are very accommodating

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  • Lender Review
    from Chicago, IL
    (5 of 5)
    Recommended!
    Reviewed:

    Great service, very informative

    (12) (2)
    Right after signing up with lendingtree I received a call from Marc Pescatrice of New Penn Financial. He discussed my loan options with me and answered all of my questions. He encouraged me to shop around and when I found a better deal he was right on top of it with a better offer. Great service and responsiveness. About the only thing I would say is that I wish I got the best offer up front without having to shop around, but I guess that's just how the game is played... Read More

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  • Lender Review
    from TX
    (1 of 5)
    Reviewed:

    Review

    (11) (8)
    Not good customer service. No follow up and limited contact

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  • Lender Review
    from Hermosa, SD
    (5 of 5)
    Recommended!
    Reviewed:

    Friendy, helpful and competent

    (11) (1)
    Josh Campbell in the Rapid City, SD office helped us to refinance our loan through the VA. He kept us informed every step of the way, made sure we received the best interest rate available, kept closing charges at a minimum and was always helpful and available to answer any questions we had. It is a terrific relief to get out from under our former mortgage company. We highly recommend Mr. Campbell and this company... Read More

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New Penn Financial, LLC is a leading nationwide lender that serves diverse consumers with a customer-focused, responsive and reliable lending approach. Providing borrowers expertise and personal attention, the company offers some of the lowest mortgage rates available on a full suite of products and programs, which include fixed-rate loans, adjustable rate mortgage loans (ARMs), jumbo loans, home improvement loans, real estate investor loans, FHA mortgages and more. Founded in 2008, and licensed in 43 states, the company and its reputation have grown rapidly under the guidance of a management team with years of experience in the mortgage industry. New Penn is headquartered in Plymouth Meeting, Pennsylvania and operates branch offices throughout the US.