NMLS# 3013

Newrez

Lender Summary:

Newrez LLC (Newrez) is a leading nationwide mortgage lender and servicer. As a lender, Newrez focuses on offering a breadth of industry-leading products, supported by a loan process that blends both human interaction and the benefits of technology into an unparalleled customer experience. Founded in 2008 and licensed to lend in 50states, Newrez is headquartered in Fort Washington, Pennsylvania and operates multiple lending channels, including Correspondent Lending, Wholesale, Direct-to-Consumer, Retail, and a network of joint venture partners. Newrez’s servicing business consists of its performing loan servicing division, Newrez Servicing, and its special servicing division, Shellpoint Mortgage Servicing. Newrez also has several affiliates that perform various services in the mortgage and real estate industries. These include Avenue 365 Lender Services, LLC, a title agency, and E Street Appraisal Management LLC, an appraisal management company. Newrez is member of the New Residential Investment Corp. family. More information is available at Visit Newrez

What they're saying

973 Reviews
(3.12 of 5)
  • Interest Rates
    Good
  • Fees & Closing Costs
    Good
  • Responsiveness
    Good
  • Customer Service
    Good

(4 of 5)

Late payment

Service was great , I was penilized for a late payment over 30 days , which I thought that had paid. Which resulted in my 800 credit score being drop to 633 . I have had this mortgage loan sine 1997. Never being late. But once I was aware of the problem. I corrected by payment in full.

Kenneth from Monroe, LA


(4 of 5)

Newrez bought my mortgage

Newrez bought my mortgage within a couple of months of owning my first home. I was skeptical at first. Talk to there team under stood what happened and 9 months later no complaints at this time. Always friendly when I called. No issues currently.

Darrell from Edna, TX


(5 of 5)

Couldn’t ask for a better experience

Nothing but positive feedback from beginning to end, would definitely recommend them over any other lenders

Giovanni from Richmond, VA


(5 of 5)

It was a great experience

The process was easy and the representative was awesome and I enjoyed the process
Will refer my family and friends

Monique from Sterling, VA


(5 of 5)

We have had a good experience with them so far!

They have been very helpful to us! Even in hard times when we contacted them about our payment. Also when we had to make changes in our loan.

Henrietta from Talladega, AL


(5 of 5)

Mortgage Payoff

Very satisfied with seamlessly getting the payment in on time with a cashier check for the last payment of our mortgage. My bank was having difficulty on their end with money transfer. The waived a fee and gave me a cashiers check sent by certified mail and closed on the 2nd business day.

Dan from Fresno, CA


(4 of 5)

Calls for payoffs awesome service.

Not taking off late fees caused by 3rd party payer was uncalled for. Rest of service has been great.

Rhonda from Billings, MT


(5 of 5)

This was a good choice I made.

I was happy to work with them. You could always make changes and adjustments wherever you see applicable. Staff were helpful, cooperative and easy to get along with.

Leroy from Palm Bay, FL


(5 of 5)

a good experience

the gentleman at customer service helped me to pay my due and possible fees involved the monthly payment.

Kenny from Clifton, NJ


(5 of 5)

Great experience

The gentleman who I had the pleasure of speaking with was so kind, helpful and understanding.
Thank you!

Rose from Great Falls, MT

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Newrez

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