Peoples Bank Ratings & Reviews

NMLS ID: 690890

Peoples Bank

4.2 of 5 111 Reviews


Who is Peoples Bank?

At Peoples Bank, we are very proud of the thousands of ‘Raving Fans’ we have created with our high-level Guest Service. Our Peoples Promise is to put your needs first and do everything we can to make your financial dream a reality. Why should you choose...

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Awards



81% of our customers would recommend this lender. (90 of 111)


Customer Reviews


  • (0) (1)

    They were perfectly fine, but...

    I probably wouldn't go with them again. The rate was good, the closing costs were reasonable, and they closed in our necessary timeline. But I have 2 issues that stop me from giving them a better review or for recommending them to anyone else. 1. The customer service. Our loan guy was perfectly nice, but we got, no exaggeration, anywhere from 2-5 emails from him a day. I understand processing a loan is a very specific and difficult process. But it made them seem disorganized that they needed something from us at 10:00 and then at 11:30 needed something else. 2. I'm not happy with them at all since our loan has closed. Part of the reason we went with them in the first place is because their website seems really user friendly and is aesthetically pleasing. I wouldn't know about using it though, because our loan was sold immediately. This was actually one of the questions I asked before choosing to have our loan processed through them and was told that they actually have a high rate of retention on their loans. Our loan is currently being held with a bank I've never heard of, whose website is like using AOL in the early 2000s. Very disappointed in that. Also, we get something in the mail 2ish times a week that tells me that they also sold our information. For example, these lovely "mortgage protection" notices. Or something that tells us that we can contact this random company and pay our mortgage 2 times a month and save all this money! We are seriously considering refinancing our mortgage with our current bank just to avoid all of this. This lender seems like a young company and I hope they take this kind of feedback to heart. But I am disappointed in them in general and would not use them again or recommend them.

    By:   (Indianapolis, IN)Reviewed On:

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  • (0) (1)

    thanks

    Yes, I recommend this lender

    It was a pleasure dealing with Jeff Neumer. Mr. Neumer was very efficiant and professional in all our dealings.

    By:   (Stafford, VA)Reviewed On:

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  • (0) (1)

    Very Informative!

    Yes, I recommend this lender

    Jeff was informative, patient and helpful throughout the process. Although we dealt only by phone and email Mr. Neumer established a connection that made me feel comfortable. The refi process was virtually painless thanks to his assistance.

    By:   (Cape Coral, FL)Reviewed On:

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  • (0) (1)

    Exceptional Communication, Great Process

    Yes, I recommend this lender

    Jeff and People’s Bank were exceptional. The communication was excellent. Anytime we had a question, Jeff took the time to answer our question thoughtfully, even late at night, which is when we had time to deal with our mortgage paperwork. Jeff has a deep knowledge of finance, but the uncanny (or dare I say “unusual”) ability to put things in layman’s terms so there was never any confusion. I also found the portal we used to be very helpful, making it easy to upload documents and track what we still needed to submit.

    By:   (Mobile, AL)Reviewed On:

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  • (0) (0)

    Thank You

    Yes, I recommend this lender

    Thank you both for assisting with my home purchase. I will definitely send any mortgage leads I encounter from friends and coworkers your way.

    By:   (Crown Point, IN)Reviewed On:

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  • (3) (0)

    Not People Friendly

    I closed on a refi loan with People's in March 2015. There a comedy of errors involved in this loan and People's NEVER apologized or right the wrongs. Due to delays not caused by us, our closing costs increased and then our payoff was made late. People's advised us not to pay our mortgage for the month; when the loan closed (after the payment due date), my credit was dinged and I have NEVER made a late payment before (always pay early). I attempted to obtain help from the branch manager and he did not return calls or emails. I would NOT recommend this company.

    By:   (Austin, TX)Reviewed On:

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  • (1) (0)

    Great Service

    Yes, I recommend this lender

    Travis , Mary , and Stephanie were all Great and Helpful throughout the entire process. Quick response to questions that arose and very friendly any time i asked a question. If you have doubts about refinancing with an out of state company, don't. These people were great !!!!

    By:   (Minneapolis, MN)Reviewed On:

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  • (0) (0)

    Thanks for you help!

    Yes, I recommend this lender

    You were just awesome. You went out of your way to assist us with all that was needed in completing our mortgage. Thank you for your outstanding work.

    By:   (Danbury, CT)Reviewed On:

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  • (1) (0)

    Extra Mile!

    Yes, I recommend this lender

    Jon and his staff were terrific! The refi wasn’t fast, but it was pretty painless AND they went the extra mile for us. We had no idea that there was an erroneous foreclosure on our record (we had BOUGHT a foreclosed property, not been foreclosed upon), but they found it, researched it, and corrected it! The terms of our loan were very good, and they kept us apprised of the status at every stage. They were wonderful!

    By:   (Vallejo, CA)Reviewed On:

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  • (3) (1)

    Your Customer Service Will Be Remembered

    Yes, I recommend this lender

    All the hard work you did to help my family and I close on our home is greatly appreciated. You made the process so simple and easy. A process many stated was a headache ended up being the simplest loan process I have encountered. This is all due to your overwhelming knowledge and outstanding customer service. I want to commend you on your great customer service. Whenever I had a question you had an answer in a timely matter. Always returned my calls and was totally professional at all times. It is hard to get this type of customer service these days. I wanted you and People’s Bank to know that my family and I could not have done this without your assistance. I will be referring you to every veteran and individual that I can that needs a mortgage. Once again thanks for the great customer service it will always be remembered.

    By:   (Terre Haute, IN)Reviewed On:

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At Peoples Bank, we are very proud of the thousands of ‘Raving Fans’ we have created with our high-level Guest Service. Our Peoples Promise is to put your needs first and do everything we can to make your financial dream a reality. Why should you choose Peoples? We’re quick and convenient! All of our loans are processed, underwritten and funded in-house. What does that mean for you? It means you benefit from a shorter turn-around time. We always know the status of your loan from start to finish and we’re here for you along every step of the way. Our rates are low and we’re competitively priced! We are Mortgage Specialists, but we are also a Bank. This unique combination gives us the opportunity to shop a variety of products to make sure you are getting the best product to reach your financial goals. Our decades of experience in the Mortgage Industry provide a wealth of knowledge which we pass on to you in savings.
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