Planet Home Lending Ratings & Reviews

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Planet Home Lending

(3.5 of 5) 2 Reviews

50% of our customers would recommend this lender.

About Planet Home Lending

Planet Home Lending, LLC is a full service, multi-state lender. With its state of the art technology and seasoned management team, Planet Home Lending is capable of servicing many types of loan products from special feature ARM programs to HELOC programs.

Customer Reviews

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2 Reviews

(3.5 of 5)
Review Breakdown
  • Lender Review
    from Cranberry Twp, PA
    (2 of 5)
    Reviewed:

    Payoff Department very difficult to work with

    (0) (0)
    Planet Home Lending handled my home mortgage. With 5 being the and 1 being the lowest this is how I would rate them. Online Monthly payments- 4 comparable to any other payment experience Customer Service-2 Long hold times, automated phone attendant menu ok, can send emails to their customer service general mailbox, no tracking number of extended service issue, no same day response from emails, always working with a different representative with no history or tracking of issue. Payoff Department- 1 very poor, will not communicate with customer directly by telephone. Can only interface with payoff department by directly by fax or US Postal Service. Their payoff department representatives seem to live in a isolated non-customer facing bubbl... Read More

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  • Lender Review
    from Hopewell, VA
    (5 of 5)
    Recommended!
    Reviewed:

    Outstanding Customer service

    (1) (0)
    My expierence throughtout the refinancing was outstanding. Chris Starks kept me Informed and up to date and was able to get me the price I request throughtout the process. I would recommend him to people I know that may be interested in refinancing or buying a home.

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Planet Home Lending, LLC is a full service, multi-state lender. With its state of the art technology and seasoned management team, Planet Home Lending is capable of servicing many types of loan products from special feature ARM programs to HELOC programs.