Planet Home Lending Ratings & Reviews

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Planet Home Lending

(2.7 of 5) 3 Reviews

33% of our customers would recommend this lender.

About Planet Home Lending

Planet Home Lending, LLC is a full service, multi-state lender. With its state of the art technology and seasoned management team, Planet Home Lending is capable of servicing many types of loan products from special feature ARM programs to HELOC programs.

Customer Reviews

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3 Reviews

(2.7 of 5)
Review Breakdown
  • Lender Review
    from Richmond, VA
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Terrible Customer Service

    (0) (0)
    I am 57 and have had multiple mortgages, PHL is by far the absolute worse in customer service. First, they call you every week about refinancing. Second, when I did refinance (with another company) they failed to properly address requests etc. as a stalling tactic using the most bureaucratic of excuses to delay providing a payoff amount. Once I paid off the loan, they still took out my next months payment and will not give it back for 20 days. Oh, and if you don't use their website for a certain amount of time, they suspend your account so you have to call them up to get it reinstated. TERRIBLE!!!... Read More

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  • Lender Review
    from Cranberry Twp, PA
    (2 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Payoff Department very difficult to work with

    (1) (0)
    Planet Home Lending handled my home mortgage. With 5 being the and 1 being the lowest this is how I would rate them. Online Monthly payments- 4 comparable to any other payment experience Customer Service-2 Long hold times, automated phone attendant menu ok, can send emails to their customer service general mailbox, no tracking number of extended service issue, no same day response from emails, always working with a different representative with no history or tracking of issue. Payoff Department- 1 very poor, will not communicate with customer directly by telephone. Can only interface with payoff department by directly by fax or US Postal Service. Their payoff department representatives seem to live in a isolated non-customer facing bubbl... Read More

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  • Lender Review
    from Hopewell, VA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Outstanding Customer service

    (1) (0)
    My expierence throughtout the refinancing was outstanding. Chris Starks kept me Informed and up to date and was able to get me the price I request throughtout the process. I would recommend him to people I know that may be interested in refinancing or buying a home.

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Planet Home Lending, LLC is a full service, multi-state lender. With its state of the art technology and seasoned management team, Planet Home Lending is capable of servicing many types of loan products from special feature ARM programs to HELOC programs.