Primary Residential Mortgage, Inc. Ratings & Reviews

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NMLS ID: 3094

Primary Residential Mortgage, Inc.

(3.9 of 5) 108 Reviews

86% of our customers would recommend this lender.

About Primary Residential Mortgage, Inc.

Primary Residential Mortgage, Inc. was founded in Salt Lake City, Utah, in 1998. We are a privately-held, debt-free company that, while serving all segments of the market, focuses primarily on traditional loan products. Since our inception, we have evolved...

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Loan Officers

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Keith Goeringer Murfreesboro, TN
Al Norman Casselberry, FL
Lisa Gornatti Little Rock, AR
Craig Steel Murray, UT
Shaun Lyons Hendersonville, TN
Gregory Hinson Fort Mill, SC
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Customer Reviews

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108 Reviews

(3.9 of 5)
  • Loan Officer Review
    from Chattanooga, TN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    I liked the personalized service

    (0) (0)
    Shaun and the team made this a very easy process. We were using a VA loan, so there are more requirements to satisfy, yet they kept us aware of everything as they were progressing. Shaun and the team at PRMI made this almost painless (as any mortgage process can be). I would absolutely recommend them for anyone that is looking for mortgage broker in the area they serve. Thanks Shaun, Amber, Ashley and all the rest of the folks... Read More

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  • Lender Review
    from Etowah, TN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Heidi C.

    (0) (0)
    Everyone I worked with was great. Shaun Lyons was my loan officer, and he was great! He always took the time to update me on the status of my loan. He turned an unpleasant process into a surprisingly pleasant experience.

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  • Loan Officer Review
    from Etowah, TN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Heidi C.

    (0) (0)
    Shaun was absolutely fantastic! After losing a house because of a stalled loan, Shaun helped me make a difficult situation into a great one. He was patient and helpful throughout the whole process...even spending late hours working on my loan. He always kept me up to speed on every single step of the process, so I was never in the dark about where my loan was at. I really cannot say enough of how great he was during this process. I would (and do) recommend him to anyone buying a house. Shaun made a hectic situation like buying a new home a breeze... Read More

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  • Loan Officer Review
    from California, MD
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Great experience!

    (0) (0)
    Mike is very detail oriented and focused on making the home buying process as easy as possible. He was able to offer me lots of great advice when selecting the best loan for my needs.

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  • Lender Review
    from Saint James City, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Fast Closing

    (0) (0)
    Nick Caruso and his team made It happen in less than 30 days. Amazing customer service and attention to detail. I could not be any happier. Love my new place thanks to Primary Residential Mortgage and Nick Caruso.

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  • Lender Review
    from Farmington, UT
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    First Class Company

    (1) (0)
    This company has some excellent people working for them! Craig Steel and his team do a first class job of representing PRMI. I feel that the rate, closing costs and timeliness were everything I expected. I would refer anyone I know here for their mortgage needs.

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  • Loan Officer Review
    from Farmington, UT
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    A Great Experience

    (0) (0)
    Craig responded the same day I inquired about this refinance. He took my application and put me in touch with the processor. I was kept informed of every step along the way and the closing date was exactly as promised. Craig and his team are very efficient, accurate and responsive. I will certainly recommend him to anyone I know!

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  • Lender Review
    from West Harrison, IN
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Should never be late

    (0) (0)
    I am hard worker and would never default on my shelter. My payments from previous homes are always paid 1st each month

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  • Loan Officer Review
    from Glen Burnie, MD
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    A true Professional!

    (0) (0)
    Jim was very professional, and extremely helpful. He walked me through every step of the process and made my buying experience easy. Just a great professional. He's the guy you want helping you with your home buying.

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  • Lender Review
    from Magna, UT
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    PRMI sucks

    (1) (0)
    Had a friend who works for PRMI get my mortgage set up. No problems. The servicing is a nightmare. Trust me they are not your friends despite being on time on payments. I had a homeowners claim and thy have been nothing but difficult for me, the disaster cleanup company, and my insurance company. Also thy do seem to have a way of hiking up my payment ( escrow). Started at 1259 now 1331 not huge but kinda misleading. I wish more than anything they would sell it to another service. ... Read More

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Primary Residential Mortgage, Inc. was founded in Salt Lake City, Utah, in 1998. We are a privately-held, debt-free company that, while serving all segments of the market, focuses primarily on traditional loan products. Since our inception, we have evolved from a four-person business to a nationwide multi-billion dollar operation with hundreds of employees working in branches across the country. We are licensed to originate loans in 47 states.