Primary Residential Mortgage, Inc. Ratings & Reviews

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NMLS ID: 3094

Primary Residential Mortgage, Inc.

(4.3 of 5) 142 Reviews

88% of our customers would recommend this lender.

About Primary Residential Mortgage, Inc.

Primary Residential Mortgage, Inc. was founded in Salt Lake City, Utah, in 1998. We are a privately-held, debt-free company that, while serving all segments of the market, focuses primarily on traditional loan products. Since our inception, we have evolved...

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Loan Officers

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Al Norman Casselberry, FL
Ramme Mufarreh Salt Lake City, UT
Chris Barnes Flower Mound, TX
Shaun Lyons Hendersonville, TN
Bradley Bross Miramar Beach, FL
Jeremy Johnson Tampa, FL
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Customer Reviews

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142 Reviews

(4.3 of 5)
  • Lender Review
    from Westminster, MA
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward

    Passive aggressive lender

    Rude and presumptive representative (Luanne) felt as though we should head right to closing procedures before we had even discussed any numbers. Email from Luanne stated, "I would like to finish it up by pulling credit and getting documentation ready for your signature". I politely requested some options before proceeding and was told, "this is a pretty straight forward conventional scenario". No mention of terms, rates, payments, nothing. I was less than impressed. The rep then became passive aggressive and sent me an indecipherable hodge podge of options. When I expressed that I could not make heads or tails of the options, the response was to resend me the same nonsense (this time in a table) along with "Is this better?" No....it is not better. It is not even close to good... Read More

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  • Lender Review
    from Rio Rancho, NM
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this lender

    Love your offer and everything else.

    I got the perfect offer from lendingtree inc. Would be more then happy to be part (work) . For PRM,I. Businesses .

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  • Lender Review
    from Bakersfield, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this lender

    Most appreciate

    I would be most appreciated if you would just give me a chance.

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  • Loan Officer Review
    from Bristol, TN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Trustworthy honest responsive

    Keith was able to tell me write away what I need to do to get my loan all the way the point of what dollar amount I need to pay on a card . I work night shift so there was a lot of night calls an he always called me back or texted me .he even was on his way to the super bowl and texted me from the airport. He made me and my family feel important . He share important info threw videos my loan was threw email text and phone calls and him and William made it as easy as it could be for me if you want a house call this guy and he will make it happen.... Read More

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  • Loan Officer Review
    from Weatherford, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Chris Armbruster - Amazing

    Chris was amazing. He was always helpful and available for any and all questions. He helped with every step and was a pleasure to work with.

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  • Loan Officer Review
    from Baltimore, MD
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Excellent customer service

    Even though this was my first time buying a home . It was an experience of a life time . Jim and his crew Randell and Bre. Help me so much to understand the process. Jim even sent me Multiple videos of the process and which step I was in and what was to come. We even closed a week early of schedule closing date. At closing I met Jim , he is an nice and humble person . He even brought me a gift. When I began this process again I know where to go for great business. Thanks Primary Residential Mortgage, Inc. for all you have done.... Read More

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  • Lender Review
    from Tooele, UT
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Thankful

    Amazing group of educated, motivated, and dedicated people. Kara and her team were absolutely amazing.

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  • Loan Officer Review
    from Tooele, UT
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Amazing!!

    Words cannot describe the gratitude I have for Kara and her team. With as stressful as purchasing a home can be, Kara was right there, guiding me along the way. Not even skipping a beat when deadlines were tight and situations seemed impossible. At all times she had my best interests at heart. Anf helped me get what i needed done. I'm telling anyone and everyone. Go to Kara, you wont regret it!!... Read More

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  • Loan Officer Review
    from Murfreesboro, TN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Above and beyond

    Truly our experience with Keith was above and beyond. Keith worked late, on the weekends, and creatively to get us a loan that fit our needs (that I didn't think we could get). We tried going for one thing originally, and had to completely switch gears in the middle of the process due to some issues. I was ready to give up, I told Keith - hey I'll call you in about 6 months. He immediately said call me I have an idea, and one month later we're in a house (a better one than we originally looked at). He continually sent me educational materials which I had no idea where out there and will still use even after we have our home. He's personable, friendly, and I also liked that he pressured me to get the documents I needed to get on time. He never once dropped the ball and I truly felt like we were his only clients. Go with Keith, no matter what situation you are in, you will not regret it. Even if you think you can't buy a house it's worth a conversation... Read More

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  • Lender Review
    from Bellville, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Dream Come True

    After my divorce, I had to start completely over, especially w/credit. I got my dream job & all I wanted was a home for myself & 2 kiddos. I applied w/LendingTree & was immediately contacted by Chris Armbruster. He has gone Above & Beyond his lending specialist duties. He helped me increase my credit score, helped w/my realty offer, underwriting, inspection deals, ppwk for FHA DPA & about 112 other things! Chris is Always available by email or phone 24/7. I can’t THANK him enough !!! My dream is coming true. No doubt, I could not have done this without him, Krystal & the team at PRMI. This is personalized service at its best. They make you feel like you are their only buyer/account. 5 HUGE ⭐️⭐️⭐️⭐️⭐... Read More

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Primary Residential Mortgage, Inc. was founded in Salt Lake City, Utah, in 1998. We are a privately-held, debt-free company that, while serving all segments of the market, focuses primarily on traditional loan products. Since our inception, we have evolved from a four-person business to a nationwide multi-billion dollar operation with hundreds of employees working in branches across the country. We are licensed to originate loans in 47 states.