Primary Residential Mortgage, Inc. Ratings & Reviews

NMLS ID: 3094

Primary Residential Mortgage, Inc.

(3.8 of 5) 62 Reviews

67% of our customers would recommend this lender.

About Primary Residential Mortgage, Inc.

Primary Residential Mortgage, Inc. was founded in Salt Lake City, Utah, in 1998. We are a privately-held, debt-free company that, while serving all segments of the market, focuses primarily on traditional loan products. Since our inception, we have evolved...

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Loan Officers

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David Gosselin Fort Lauderdale, FL
Brian Cook Federal Way, WA
Al Norman Casselberry, FL
Keith Goeringer Murfreesboro, TN
Adam Stephens Fort Lauderdale, FL
Jeremy Johnson Tampa, FL
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Customer Reviews

62 Reviews

(3.8 of 5)
Review Breakdown
  • (32)
  • (8)
  • (7)
  • (2)
  • (12)
  • from Brooksville, FL
    (5 of 5)
    Recommended!
    Reviewed:

    Satisfied

    (0) (0)
    Very professional and prompt service! Received a fair interest rate and everything was as promised.

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  • from Eustis, FL
    (5 of 5)
    Recommended!
    Reviewed:

    Primary Residential

    (0) (0)
    Excellent customer service and communication throughout process

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  • from Borger, TX
    (1 of 5)
    Reviewed:

    Irresponsible

    (1) (1)
    Not responsive. Poor communications. A waste of time.

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  • from Franklin, TN
    (5 of 5)
    Recommended!
    Reviewed:

    Keith Goeringer is Outstanding

    (3) (2)
    I have never been impressed more than I was with Keith. He has a huge amount of knowledge about the industry, was very responsive, and made sure I felt comfortable throughout the process. He overcame every obstacle during the process to ensure that I would close on my first home. Couldn't ask for better, and would recommend to anyone! I will be using Keith again in the future... Read More

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  • from Church Hill, TN
    (5 of 5)
    Recommended!
    Reviewed:

    Made buying a home a pleasurable experience

    (2) (2)
    We worked with Shaun and Amber. They were absolutely wonderful to work with and were very responsive to our needs. Shaun even emailed me back at 9pm at night to answer a question and apologize for being out of town on business. I would recommend them to anyone looking for a home loan.

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  • from Aurora, Colorado
    (1 of 5)
    Reviewed:

    Stay Away!!!!

    (6) (3)
    The first issue I had with this company was a claim I had started with my insurance company to replace my roof after a severe storm. My insurance company allotted me money to replace my roof, gutters, garage door, windows and front door. I sent the check to Primary mortgage so then can endorse then return the check so I could cash it and replace the damage from the storm. They kept my check and would only release funds once I sent them invoices. I can understand that they are vested in my roof, but have no right to hold funds for the rest. This is simply not there money. I pay homeowners insurance monthly plus I had to pay the deductible. The second issue was just recently. I had paid my mortgage online and receive a "payment received" confirmation. 10 ten days later I get a phone call stating that I will be accessed a late fee, and a fee for bounce check. I explained to them about my confirmation. There reply was that an incorrect acct # was entered during payment. I thought that was strange since I received a "payment received" confirmation. So I then asked how l could I have bounced the check if you didn't even have the correct acct#. There reply was " this is a charge from your bank" for us trying to run your account #. This doesn't make any sense. Worst of all they are not budging on any of the fees at the moment and even are charging me $15 to make my payment over the phone. The scary thing is I'm only 2-1/2 yrs into my 30 yr loan... Read More

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  • from Nashville, TN
    (5 of 5)
    Recommended!
    Reviewed:

    Keith Goeringer was AMAZING!!!!

    (5) (2)
    Within 2 minutes (literally) of completing my application on Lending Tree, Keith Goeringer texted me. From the very beginning, he was honest, thorough and patient. He's very knowledgable with numbers - an area that is not my strong suit. He explained everything in a way that I could understand. I felt like he genuinely wanted the best for me in the purchase of my house. I never felt pressured or belittled. I truly don't think I would have received the same attention and concern from another lender. I would 100% recommend him to anyone who needs help in buying a home... Read More

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  • from Edgewater, FL
    (5 of 5)
    Recommended!
    Reviewed:

    Good Company

    (3) (1)
    I had a pleasant experience with this company.

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  • from Hermitage, TN
    (5 of 5)
    Recommended!
    Reviewed:

    Keith Goeringer Primary Residential Mortgage, Inc.

    (7) (2)
    Excellent service from start to finish. First time buyer here and I never once had a problem getting ahold of the lender, receiving a clear and concise answer, and in a very professional manner. With that being said, I didn't have to ask many questions. Everything was explained in great detail throughout each step in the process. From written emails, phone calls, and even personalized youtube videos to show me exactly what and how I needed to do something. I would recommend this lender to anyone searching for a new home. 5 stars all the way down... Read More

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  • from Colorado
    (1 of 5)
    Reviewed:

    Beware

    (29) (1)
    These people will leave you homeless and if you get a pre-approval letter from them do NOT trust it!!! IT is worthless! They just denied my loan at the very last minute after forcing me to sell my home before I had final loan approval, claiming the money had to be in my account at least 2 weeks ahead of closing but I would not get approval until the day before closing. Then after all this is done, they pop up at the last minute and tell me that I am denied over something they already KNEW ABOUT!!! Now I have been left homeless and I have them to thank for this. Buyer BEWARE... Read More

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Primary Residential Mortgage, Inc. was founded in Salt Lake City, Utah, in 1998. We are a privately-held, debt-free company that, while serving all segments of the market, focuses primarily on traditional loan products. Since our inception, we have evolved from a four-person business to a nationwide multi-billion dollar operation with hundreds of employees working in branches across the country. We are licensed to originate loans in 47 states.