PrimeLending, a PlainsCapital Company Ratings & Reviews

NMLS ID: 13649

PrimeLending, a PlainsCapital Company

(4.2 of 5) 824 Reviews

90% of our customers would recommend this lender.

About PrimeLending, a PlainsCapital Company

PrimeLending understands that buying a home is about laying down your roots and finding a place that makes you feel at home. We are here to help you accomplish your dreams of home ownership and give you the personal attention and service you deserve. We...

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Loan Officers

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Richard Winters Moraine, OH
Nathan Fortlage Wake Forest, NC
Ramzi Faraj Northville, MI
David Spencer Dallas, TX
Douglas Schueler Dallas, TX
Denis Moore Columbus, OH
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Customer Reviews

824 Reviews

(4.2 of 5)
Review Breakdown
  • (476)
  • (177)
  • (56)
  • (49)
  • (65)
  • from Jacksonville, FL
    (5 of 5)
    Recommended!
    Reviewed:

    Awesome Job!

    (0) (0)
    Loved PrimeLending!

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  • from Shrewsbury, MA
    (5 of 5)
    Recommended!
    Reviewed:

    Work with the best

    (0) (0)
    The very best mortgage company

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  • from Powhatan, VA
    (5 of 5)
    Recommended!
    Reviewed:

    Awesome company to deal with

    (0) (0)
    Prime Lending keeps you informed about your loan, great customer service and they do what they say they will do! They are readily available on time and you can see all information about your loan when you want to see it. No surprises with this company.

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  • from Fairmont, WV
    (5 of 5)
    Recommended!
    Reviewed:

    Andrew Barriga

    (0) (0)
    This was my first experience in the process of purchasing a home. The thought of the process as a whole was very intimidating at first. We worked with Andrew Barriga. He was very helpful and thoughtful. He was able to walk me through the whole process and explain each step as we progressed through the loan. He was very attentive and this combined with his insight to explain each step knowing I was a first time home buyer made for a very pleasant experience.... Read More

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  • from Dallas, TX
    (1 of 5)
    Reviewed:

    Would not recommend

    (0) (0)
    Well, we got preapproved the same day, but that's about the only good thing that came of this. At first, they were very responsive, then we had to call and email 4-5 times before they would answer with very vague information. We were told they need x,y,and z so that's what we sent. We don't hear from them for a week. They email back and say give us 24-48 hours and I'll get back to you, but we're sending everything to underwriting this afternoon. 5 days later we get a response saying oh, we still need this and we'll be sending everything to underwriting tomorrow, oh and FYI we have to move your date back again, I'll let you know if I need anything else. No sense of urgency and seem annoyed when we ask questions. They do not communicate well between each other because we've had to tell two different people the same information multiple times. We have to pry any information out of them that we can and it seems that we almost have to keep talking to them to remind them to continue working. I understand that some things are not in their control, but they have complete control on relaying information to us. We have had an awful time understanding and making sense of anything. We had to, quite literally, ask if we were able to get the house two weeks before closing. Nothing seems to be a priority and there's no ability to multitask... Read More

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    PrimeLending welcomes the opportunity to resolve this matter in a timely and efficient manner. Please contact us privately at ConsumerComplaints@primelending.com<mailto:ConsumerComplaints@primelending.com> with more information so that we can respond appropriately. We look forward to hearing from you.
  • from North Brunswick, NJ
    (5 of 5)
    Recommended!
    Reviewed:

    refi

    (0) (0)
    flawless

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  • from Fernandina Beach, FL
    (5 of 5)
    Recommended!
    Reviewed:

    The Best & most Honest Lenders

    (0) (0)
    there is no better place to get your home loan checkout Primlending Amelia Island and Ask for Diana Tarzia

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  • from Jamaica, NY
    (5 of 5)
    Recommended!
    Reviewed:

    Awesome team, great work

    (0) (0)
    Extremely helpful and knowledgeable. David walked me through the entire process from start to finish. I can't say enough about what he and his staff have done for me. He explained how the process works and what i needed what to expect etc, etc. David keeps you informed every step of the way and up to the closing, surprisingly everything when very smooth and stress free... Read More

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  • from Buckley, WA
    (5 of 5)
    Recommended!
    Reviewed:

    Very pleased w/PrimeLending

    (0) (0)
    When I first thought about finding a lender to seek financing for a new home in Washington State, in anticipation of a job transfer, I found Lending Tree online and was put in contact with Loan Officer, Eric Harlington of PrimeLending. My family and I are very grateful to PrimeLending and Loan Officer Eric Harlington for their professional, courteous and tireless services in successfully weaving through the maze of the home buying process and enabling my family and I to purchase the house that we wanted. We highly recommend them to anyone who is serious about obtaining home financing... Read More

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  • from Waco, TX
    (2 of 5)
    Reviewed:

    Closed late, Poor Service

    (0) (1)
    Found that Prime Lending was very inflexible. They made an error which delayed closing by 15 days but still did not try to improve close date. We had to amend the contract and they were still 2 days late after their promised date. Now that we have a mortgage with them and set up automatic payment on the 9th, I get an machine generated phone call asking me to call them. Turns out if you don't pay by the fifth of the month you are considered late and get harassing auto-generated phone calls. I rate them fair (not poor) but would never recommend Prime Lending to anyone... Read More

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PrimeLending understands that buying a home is about laying down your roots and finding a place that makes you feel at home. We are here to help you accomplish your dreams of home ownership and give you the personal attention and service you deserve. We provide a wide array of loan programs allowing us to tailor to your specific home loan needs. Making sure you have the best interest rate is important to us. We allow you to lower your locked interest rate if rates go down. We offer dependable service and stability coupled with speed and agility. Our core purpose is working together to have a profound and positive impact on the lives of all we serve.