PrimeLending, a PlainsCapital Company Ratings & Reviews

NMLS ID: 13649

PrimeLending, a PlainsCapital Company

4.2 of 5 813 Reviews


Who is PrimeLending, a PlainsCapital Company?

PrimeLending, as a subsidiary of PlainsCapital Corporation, is backed by the financial strength of the leading independent financial services company in Texas. With more than 2.1 billion in assets, PlainsCapital provides the strength and stability to...

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92% of our customers would recommend this lender. (79 of 86)


Customer Reviews


  • (1) (0)

    Great Company

    Yes, I recommend this lender

    PrimeLending was very friendly and helpful throughout the entire process. I received updates and alerts from the beginning and they even closed my loan early. I would highly recommend PrimeLending

    By:   (Hutto, TX)Reviewed On:

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  • (0) (0)

    PrimeLending

    Yes, I recommend this lender

    The technology was unbelievable, they use local appraisers, had local underwriting and Terri Mahon the loan processor was always quick to respond to our inquiries.

    By:   (Terrace Park, OH)Reviewed On:

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  • (0) (0)

    exceeded expectation

    Yes, I recommend this lender

    Our realto was skeptical of using PrimeLending. She wanted to use her guy (I am sure she tries to throw him a bone). Well that had the papers at the closing company 5 days in advance. There was a small issue with but that was the title companies fault. There was a pet to extend the rate a few mor days and there was no charge at all. Our loan officer James Hoglen told us that since the delay was not our fault, we should be the ones paying for it. He could not charge the title company for the extension, either. I am not sure what Hellen's, but we didn't pay. We actually needed less money to closing that's we were excepting!

    By:   (Baltimore MD.)Reviewed On:

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  • (0) (0)

    Great Mortgage Company

    Yes, I recommend this lender

    This company employs the best Mortgage Broker in the market. They know good business and good people when they see it. Thanks PrimeLending for makung our house owning dreams come true !!

    By:   (Carolina Beach, NC)Reviewed On:

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  • (1) (0)

    Experience with Chris

    Yes, I recommend this lender

    After speaking with several people with other companies, Chris stood out among all. His friendly personality, honestly, knowledge was what caught my attention. Then he proved his work ethic. This actually resulted in a fun and pleasurable experience for this process! Chris was a step ahead of every process and provided great advise, plus we closed earlier than planned! In my experiences, Chris has proved to be the best loan officer I have ever worked with!!

    By:   (Olathe, KS)Reviewed On:

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  • (2) (0)

    Lack of communication.

    All along this lending process I have felt like I am working harder for my lender than they are for me. I thought I was supposed to be the client? The communication has been painfully lacking. I can handle bumps and delays along they, these are mostly inevitable. But an update on progress and a general response to questions can go a long way. I have been nothing but timely and responsive to my lenders requests but have not received the same, and this is their job. Dissatisfied.

    By:   (Portland, Oregon)Reviewed On:

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  • (3) (1)

    Communication Communication Communication

    So I tried working with this lender, they talk a great game and tell you that they want to coach you into getting you that dream home loan and then they disappear and never hear from them again. They don't answer your call or meet appointments which are scheduled.

    By:   (Haverhill, Ma)Reviewed On:

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    PrimeLending, a PlainsCapital Company Response

    PrimeLending welcomes the opportunity to resolve this matter in a timely and efficient manner. Please contact us privately at ConsumerComplaints@primelending.com with more information so that we can respond appropriately. We look forward to hearing from you.

  • (0) (0)

    Fantastic Group to work with

    Yes, I recommend this lender

    PrimeLending met all our expectations and more!

    By:   (North Carolina)Reviewed On:

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  • (0) (0)

    Thank you Coach!

    Yes, I recommend this lender

    Johnny Regur helped us get our credit fixed and guided us through the home buying process. I would definitely recommend!

    By:   (Owasso, OK)Reviewed On:

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  • (0) (0)

    Good pricing

    Yes, I recommend this lender

    We got good pricing on our loan and worked with a great loan officer.

    By:   (Raleigh, NC)Reviewed On:

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PrimeLending, as a subsidiary of PlainsCapital Corporation, is backed by the financial strength of the leading independent financial services company in Texas. With more than 2.1 billion in assets, PlainsCapital provides the strength and stability to allow PrimeLending customers the widest array of residential mortgage loans available on the market today. Our goal is to provide unsurpassed quality service and support throughout the entire mortgage process. The in-house processing, underwriting and closing departments simplify and accelerate the loan process to the degree that we can deliver loan approval in as little as three days. Our mortgage professionals are dedicated to leading the way to a positive and successful home loan experience. Equal Housing Lender
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