Proficio Bank Ratings & Reviews

NMLS ID: 7840

Proficio Bank

4.7 of 5 65 Reviews


Who is Proficio Bank?

Who is Proficio Bank? Proficio Mortgage is a wholly owned subsidiary of Proficio Bank,a federally regulated depository who lends its own deposits and is committed to helping its customers achieve their dreams of home ownership. We are excited to be a...

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95% of our customers would recommend this lender. (62 of 65)


Customer Reviews


  • (0) (0)

    good company

    Yes, I recommend this lender

    Excellent to work with. Would do business with them again. Thanks

    By:   (Zanesville ohio)Reviewed On:

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  • (1) (1)

    30 Days and Done

    Yes, I recommend this lender

    I had average credit, low income (because I did not want to include my husband's income because he was not going to be on the deed) and had 30 days to close on a house. My Realtor (first Realtor to call me that gave me advice and was nice) told me to call "Debbie" at Proficio Mortgage, and knowing my situation I almost did NOT call because Ihad lost hope on finding a lender to finance me given my criteria. Well, I call Debbie anyways and she is super helpful. She fast tracked everything and we were doing technical stuff up to a few hours before our closing, BUT we closed and moved in just in time. There were two or three instances where we thought it was all going to fall through (based on my issues, not Proficio) but Debra managed to pull it all together and get us in our new home! We feel beyond blessed and have been there happily since November 2014. Ans Debra has kept in contact about any questions that I might have at any given moment. Five stars!!

    By:   (Sevierville, TN)Reviewed On:

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  • (0) (0)

    dream home purchase

    Yes, I recommend this lender

    Paul Leitch was our mortgage specialist throughout the process of buying our home. He was instrumental in closing the transaction on time and his help and expertise was invaluable to my wife and me.

    By:   (Oklahoma)Reviewed On:

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  • (7) (0)

    Proficio Bank (mortgage) VA loan

    Yes, I recommend this lender

    I dealt with a loan officer from Proficio Bank, Noel Maiden. We were in a tough situation and a friend of ours recommended Noel. I proceeded to call him with some slight hesitation due to our bad luck with just about every lender out there. But, I called anyway, I knew from our friend that he was a highly educated banker but had no idea on how friendly and easy to deal with he was. I know our mortgage was difficult due to the fact my husband was now disabled due to a mishap in the middle east. Noel was able to professionally and promptly handle our file, I even joked with him that this is too good to be true. But at the end of the day the loan was completely done to our liking, I can only say all good happened with Noel and Proficio Bank. Our family is in a much better financial position and all thanks to the VA loan that Noel was able to obtain for us.

    By:   (Virginia)Reviewed On:

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  • (3) (0)

    Proficio/Reliant Bank is the BEST!

    Yes, I recommend this lender

    I first chose Proficio-- Now Reliant Bank, because the first person to call me was Paul Leitch and he was good. He was kind, did not pressure me and was full of knowledge. I instantly felt comfortable. He stuck with us for nearly 9 months while we moved states and built a home. He kept us on the right track and told us exactly how every process would go. We closed last friday with an OUTSTANDING interest rate and very reasonable closing costs. Paul was never hesitant to answer our questions 24/7.. Literally..24/7. I would recommend this company to any and everyone that wants a team that knows what they are doing. My processor Lauren was also on top of her game. Without those two I would not be sitting on the back porch of my gorgeous home right now. Thank you!

    By:   (Arkansas)Reviewed On:

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  • (2) (0)

    Very Happy

    Yes, I recommend this lender

    Victer not only help me refinance my home but just talked to me like I was a person and was honest and upfront with me from the beginning. I would definitely recommend all of my friends and family to call him right now and change your life around just like I did! Huge thanks to Victer and the rest of the Proficio team!

    By:   (Florida)Reviewed On:

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  • (5) (0)

    Great experience with Meghan Meier

    Yes, I recommend this lender

    I had a great experience with Meghan Meier and her assistnace, Kristen Schiff. I started out the process with a phone call with Meghan, and from the start, she was a tremendous help! I had a bit of a unique situation that two other lenders had struggle to answer scenario-based questions with. Meghan was highly knowledgeable and not only able to answer my questions with specifics, but was also able to recommend a few quick things that allowed me to improve my credit and qualify for a better loan in a matter of a few weeks. After we found our home and went under contract, Meghan and her assistant Kristen worked with me and updated me regularly so that I was always in the loop. Any time I had a question, my call or email was answered within the same day. The only "hiccup" in the process was with a third party PMI company holding up closing, and Meghan and Kristen jumped in and escalated things with the PMI company, which resulted in everything being resolved and us closing on the originally-scheduled close date. Overall, both ladies were a pleasure to work with, were always prompt in replies, and very helpful along the process. I would highly recommend.

    By:   (Cincinnati, OH)Reviewed On:

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  • (1) (7)

    what a joke

    They said they could get me a mortgage for the house I liked. suppose to close at the end of april 2014. He said he was wating on appraisal so it was put back a week. Then when he said he need just 2 more things for closing i gave them to him. He called me back the next week and said I didn't qualifiy for the loan now because I pay child support and don't make enought money. He knew that 6 weeks ago. then he said if you pay off your car you can still qualify. I did that. It has been a week since I did that and now he says he needs a document from the IRS. Still no closing date. It been 8 weeks since I contacted them. What a joke. Do not get involved with these guys.

    By:   (toledo, ohio)Reviewed On:

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  • (3) (0)

    BAD ISSUE WAS RESOLVED NICELY & FAST

    Yes, I recommend this lender

    I had an extremely chaotic time closing on a house with one issue after another. I was highly upset and just became discouraged over the whole process. I was working with Kevin Pennington who was incredible and knowledgeable. However, I some how got my loan turned over to Courtney Haycraft, which was a nightmare and she provided the worst service ever. I was dissatisfied and complained and then the manager, Justin Pohn, contacted me and took over my my loan. I was happy with his service, his work ethics and his dedication to turning a very unhappy client satisfied again. I was ready to pick another lender but Justin took the time to listen to my needs and made things happen in an expedited manner. I appreciate what he has done to turn everything into a pleasant transaction. I can proudly say that I am a first time home owner now thanks to Justin Pohn. I like companies who will go the extra mile to turn a bad situation into an excellent one!! Justin's service is a great example of true customer service!

    By:   (Orlando, FL)Reviewed On:

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  • (2) (0)

    Lengthy but good experience

    Yes, I recommend this lender

    I've recently applied for a USDA backed mortgage and got to work with John Gomez. Even though the whole process was lengthy John was always on top of things, never a problem to get a hold of and always answered my every question till I was satisfied (read educated). If I ever need another mortgage John will be the first banker I call.

    By:   (Bozeman, MT)Reviewed On:

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Who is Proficio Bank? Proficio Mortgage is a wholly owned subsidiary of Proficio Bank,a federally regulated depository who lends its own deposits and is committed to helping its customers achieve their dreams of home ownership. We are excited to be a part of the Lending Tree network to be able to provide our customers with the best mortgage they deserve, with the best terms available, deliver it on time, and with the best service in the business. All of our home loan specialists are available evenings and weekends and will be available to answer your questions and guide you through the process of purchasing your home. We hope that you will give our family here at Proficio Mortgage the opportunity to earn your business and become your families lender for life.
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