Prospect Mortgage, LLC
60% of our customers would recommend this lender.
About Prospect Mortgage, LLC
Prospect Mortgage is a national lender with a local branch presence providing our clients with a wide range of loan products such as FHA, VA, Conventional, HomePath®, FHA 203k (Rehab) financing, USDA, Low FICO Loan Options, Investor Loans, First Time...Read more
Loan Officer ReviewJason from Santa Barbara, CARecommended!
Five Star ServiceCustomer service like it’s supposed to be - exceptional. My introduction to Misty Kay Campbell was a few months ago when I cold-called CapWest mortgage to seek refinancing of my primary residence. This was my first refinance as well as my first experience with a lesser-known financing company. My previous experiences with mortgage companies when seeking primary funding for a home in years past were poor, to say it kindly. The most recent was with the mortgage division of a national credit card company whom I’d used for revolving credit for over 20 years. That experience was terrible. The closing was delayed 90 days due to a series of ineptness solely on their part worthy of a good comedy of errors. Misty and her team at CapWest were nothing short of amazing. Putting aside the contrast between the two companies, Misty displayed many desirable qualities which few possess these days in any line of business. She patiently listed to concerns and questions regarding the circumstances which complicated my refinancing, then responded in a friendly and professionally manner. In communication instances where I was unclear, Misty asked for clarification to ensure we understood one another. I greatly appreciated the direct and honest way Misty provided information and answers to each of my questions, regardless of how trivial they may have seemed. If she didn’t know something, Misty took note, sought out the information, and followed up promptly without me having to ask a second time. Another testament to Misty’s attentiveness was her availability outside of business hours. There were multiple occasions when she responded to email messages I had sent in her off hours and on weekends. When I signed the closing documents after business hours, she made herself available while I was with the notary via phone. Throughout the refinancing process Misty made it seem tailor-made to my situation rather than a series of steps which were required to get everything done in time for closing. She is one of the few individuals one meets these days who takes pride in their work and cares about the customer. When I’m in need of primary loan or refinancing in future years, I will contact Misty first. CapWest should be proud to have someone of her caliber in their employment. ... Read More
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Lender ReviewStephen from South Haven, MI
Choose wisdom, avoid ProspectI’ll keep this short to make it worth reading. Prospect has been terrible. Their rep was difficult to get ahold of and sluggish to move forward without prodding. He made us miss the listed closing date and potentially lose the purchase. Once he finally got the inspection, he failed to get me the closing numbers. Even the day of closing, (which he delayed to Dec 23, because finding moving help is so simple over Christmas) he never got me the closing costs until at the signing. I then had to drive to the closest bank to get the check and return to finish the deal. Furthermore, he never checked the paperwork and found at 11PM the night before closing that the address on the loan didn't match the city records. He barely made the closing and never even let me know if it all worked out. When I called the day of, he did not pick up or return the call. Just after closing we changed insurance companies and come to find out months later, he never did the paperwork because he quit two weeks after closing and Priority dropped the ball. So, because the escrow didn't pay, which Prospect required, my insurance was dropped completely on the house. I was then forced to pay for the new mortgage company's high premium insurance, because Prospect sold my loan the first month. So Prospect now says they can't help and the new lender won't either. I eventually paid the entire year again out of pocket. So my escrow is growing constantly and my closing payment just disappeared. Speaking with prospect they just blew me off, asked to have some time to get the information then never got back to me. They have terrible reps, horrible follow through, useless support, and that is all assuming they don't just dish off your loan leaving you at the mercy of their choosing. You have many mortgage options, please choose wisely and avoid Prospect... Read More
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Lender Reviewguster from Oakland, CA
Missed deadlines multiple timesOverall Prospect found a great rate, and had come highly recommended from one of the agents we worked with. We had some good conversations and felt comfortable going into the process. Unfortunately our mortgage was delayed 3 times, each one more frustrating than the previous time. First the appraiser they chose couldn't meet their deadline, then the loan process took too long, and finally the money wasn't transferred fast enough. We were told that the lender paid money out of their own pocket to keep the deal going for the second delay (although there were likely benefits to themselves, better relationship with the seller's agent, and making sure that the deal didn't fall through overall). We would have preferred for them to negotiate but it was done without our full discussion. And then finally, at the last delay however, the lender simply said "I'm sorry that we couldn't do anything, it's out of our hands, it was the underwriter / wire transfer time". This delay only affected us, the buyers, and it was more clear where we stood in the process. There was a certain amount of trust lost through the process, and the final responses of the lender did not help. Did we like Prospect's rate? Yes Were they responsive? Yes, most of the time Did they meet their timelines? No, almost none of them I wanted to be able to recommend them, and if they had held to their final timeline, it would have likely all resolved. But the last one showed more of a pattern than we preferred (and seeing Yelp reviews of other offices outlined a number of the same issues)... Read More
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Lender ReviewVoice from Moultrie, gaRecommended!
Very happy!Josh is in a class of his own. He is the highest level of a salesman you can get. He guided me and never once pressured me into doing anything. This is what happens when you deal with wealthy salesman. When you deal with a car salesmen they need the money, not this guy! 5 stars.
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-We know the purchase market, 80% of our business is purchase.
-We understand the importance of closing on time, our business depends on it and we deliver!
-Our Underwriters and Processors actually communicate with our Loan Officers throughout the loan process.
-From application to closing, we will keep you and your agent updated every step of the way.
-We know the value of a referral which is why every client and agent is treated as gold!
Prospect Mortgage is one of the Nation's Largest Independent Residential Retail Lenders. As a direct lender, we offer a variety of home loan solutions which means you can rest assured that we'll provide a competitive loan that meets your unique financial needs. We welcome the opportunity to earn your business and trust.