Providential Bancorp, Ltd. Ratings & Reviews

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NMLS ID: 132498

Providential Bancorp, Ltd.

(3.6 of 5) 87 Reviews

92% of our customers would recommend this lender.

About Providential Bancorp, Ltd.

Providential Bancorp, Ltd. knows that each customer has specific needs. We strive to meet those needs with quality service and individual attention. We pride ourselves in giving you the mortgage information, loan options and convenient assistance you're...

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Customer Reviews

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87 Reviews

(3.6 of 5)
  • Lender Review
    from Sacramento, CA Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    November 8, 2013

    Yes I would recommend Providential

    (0) (1)
    I have not bought property for 29 years and was amazed at how complicated the process has become. Margaret Cohen, our loan officer, went the extra mile to make sure that I understood the process and did a lot of hand holding for me which I really appreciated. She made sure that the lending process went smoothly.

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  • Lender Review
    from Aurora, IL
    (1 of 5)
    Reviewed:

    AVOID AT ALL COSTS!

    (1) (0)
    This has been the worst experience of our lives! even my Realtor and attorney are dumbfounded on how this place has made buying a home a nightmare... even today, we are on our last day of our 3rd extension (because information was NEVER given to us on time) and he has not responded to ANYONE! I will do EVERYTHING in my power to stop EVERYONE i know from ever using this company. We have even put MULTIPLE complaints in to the supervisors and NOTHING has been done to help us! DO NOT USE PROVIDENTIAL BANCORP!... Read More

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  • Lender Review
    from California Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    July 24, 2013

    Making getting a loan simple.

    (0) (0)
    The made th whole process simple, even with a very difficult loan requirements.

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  • Lender Review
    from Novi, MI
    (5 of 5)
    Recommended!
    Reviewed:

    Highly recommend!

    (1) (1)
    I recently refinanced with Providential, and it was an excellent experience with outstanding customer service. My loan officer was Marla Thomas. She was extremely responsive and patiently answered all my questions. The process was seamless and couldn't have been easier (phone, email and closing at Panera Bread). There were no bad surprises and the interest rates and closing costs were extremely competitive. I highly recommend Providential and Marla Thomas... Read More

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  • Lender Review
    from Minneapolis, MN
    (1 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    April 17, 2013

    Very bad service

    (3) (2)
    Very bad service. Zero customer service skills and worst responsiveness I have seen in this kind of business. I was lucky to get an email. My Credit Score was 830 and I would not recommend this company to anyone. I'm not sure why would I have to chase a loan officer to get information on a loan.

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    Mr. Niklas, Thank you for your feedback. I’m sorry to hear that you had a bad experience. That is not the type of service we here at Providential.com strive to provide. Please contact me, Rick Opper Vice President of operations at Ricko@providential.com, and I will do my best to rectify the situation. Again, we value your feedback and appreciate your business.
  • Lender Review
    from Fort Wayne, IN Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    August 4, 2012
    Loan Closed On:
    August 4, 2012

    Fantastic

    (2) (1)
    My loan officer was Jeremiah Williams. He was extremely responsive and the process couldn't have been easier. I submitted all of the documents by email and the closing was at my dining room table. The interest rates and closing costs were extremely competitive.

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  • Lender Review
    from Tampa, FL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    July 5, 2011
    Loan Closed On:
    October 26, 2011

    Refinance

    (4) (2)
    Highly recommended.

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  • Lender Review
    from Chicago, IL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    June 2, 2011

    The best experience

    (3) (1)
    I just refinanced with Providential, and it was truly an excellent experience. The customer service and attentiveness was incredible. This was my third closing, and by far, the most seamless. I loved that we were able to complete the closing in my house, rather than a title office -- so convenient! Would highly recommend Providential -- they were great.

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  • Lender Review
    from chicago, illinois Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    October 23, 2010
    Loan Closed On:
    February 3, 2011

    Jamie

    (2) (0)
    I got a great deal with Jamie, who help and guided me thru my loan, she was so helpful, she was there anytime i called for some clarification. Very friendly, i stick with her til the end.

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  • Lender Review
    from Naperville, IL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    November 15, 2010

    Best Closing Experience Ever

    (3) (1)
    Have been through this process many times over the years and was nervous given how tough the stories are about refis today. However, Jamie who handled everything was patient, answered my questions, and got the job done in record time so I could get a great locked rate of 3.875 on a 15-year mortgage. If she's typical of Providential Bancorp you won't be disappointed.

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Providential Bancorp, Ltd. knows that each customer has specific needs. We strive to meet those needs with quality service and individual attention. We pride ourselves in giving you the mortgage information, loan options and convenient assistance you're looking for. With a variety of loan programs and an established network of lenders behind us, we will find the loan that best suits your needs, with the lowest possible monthly payments. We offer conforming, non-conforming and government loan programs, with LTVs up to 100%. Let Providential Bancorp, Ltd. guide you through the home buying or refinancing process, and provide you with the best service available.