Quicken Loans Ratings & Reviews

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NMLS ID: 3030

Quicken Loans

(4.5 of 5) 2188 Reviews

71% of our customers would recommend this lender.

About Quicken Loans

NMLS 3030
Quicken Loans The Faster, Easier Way to Get a Mortgage At Quicken Loans, you come first. From our first conversation through every contact that follows, our #1 goal is to give you the very best home loan experience you’ve ever had. We...

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Loan Officers

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Steven Carden Detroit, MI
Clarixa Carreon Scottsdale, AZ
Anthony Deneau Detroit, MI
Eric Schuchaskie Detroit, MI
Devin Burr Scottsdale, AZ
Andrew Johnson Detroit, MI
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Customer Reviews

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2188 Reviews

(4.5 of 5)
  • Lender Review
    from Powell, OH Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    October 7, 2017

    Waste of time

    Everything required a phone call. They got a lot of information, but multiple phone calls later, I never got an offer. All I wanted was rates and terms. This soured me such that I didn't call the others on the list. I'm just going to my bank.

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  • Lender Review
    from Terrell, TX Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    October 13, 2017

    DELETE INFORMATION

    I had JUST entered my information and within 30 seconds I had FOUR phone calls! I hadn't even had time to review! Please delete my information, I am no longer interested in your services.

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  • Lender Review
    from Caldwell, NJ Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    July 12, 2017

    Bad communication

    We have been working with Quicken for over 3 months, at first they responded and than it started to drop off. It was a very painful process overall. Also when getting close to closing what type of loan, The rep explained the 5/1 ARM however he could not tell me where was 10,000 down payment was going to. BUT if I went for the 30 year loan he was able to explain to me the down payment would go towards the loan. I felt it was a dirty taitic to get me to agree with that type of loan. Its simple math after frees etc. let s say you borrow $100 dollars and you put a down payment of 50, you would owe 50. Yes I know there are fees,closing etc im talking about after all that. There would be some sort of reduction in the price. He cloud say there was.BUT if i picked the 30yr there was a reduction. He was clearing trying to force me to get that type of loan. It was a dirty tactic. The overall process was painful and they started with lack of communication days and days gone by with little to no response. There website security is pretty poor there because passwords are the same for all new loan people. That is poor bad business practices.... Read More

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  • Lender Review
    from Waynesville, NC Confirmed LendingTree Customer
    (2 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    August 10, 2017
    Loan Closed On:
    September 30, 2017

    UnHappy Customer

    Lots of Closing fees and not discussed at all till much later. The representative assigned can hardly be reached. Process I thought would be quicker and easier than my credit union. Wrong. Proof of permanent residency in the house I was refinancing was ludicrous. They wanted the Cable Bill to have both my name and my spouses name on the bill. Spectrum only shows one name. So the electric bill, drivers lic., voter registration, and many other forms, wasn't enough. We need cable bill to prove both of you live together in the house???? When we finally closed, they were suppose to pay off credit cards directly. Instead they sent me the checks and told us to mail in the checks. They put the burden on us. Wrong!!... Read More

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  • Lender Review
    from Martinsburg, WV Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    August 24, 2017
    Loan Closed On:
    September 30, 2017

    Quicken Loans - Outstanding in all areas

    From the first phone call I made to Quicken Loans to the loan closing was amazing. Their electronic process is set up in a way that allowed me to see every step of the process. The 'To Do' list was incredibly user friendly and the 'Documents' tab allowed me to see the progress from my home at my computer. And if I had a question, all I had to do was call my personal loan specialist (yes, Quicken Loans assigned you a personal specialist so you don't have to re-state your question to many). The closing was done here at my house....what a treat! I would highly recommend Quicken Loans to anyone who is interested in obtaining a home loan or a refinance of their existing home. Great job!... Read More

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  • Lender Review
    from Robertsdale, AL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    October 24, 2015

    Bamagirl311

    Will not work with anyone else

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  • Lender Review
    from Vilas, NC Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    September 3, 2017
    Loan Closed On:
    September 30, 2017

    Great Refinance Experience

    Refinanced to a 30 year fixed mortgage within just three weeks. Very professional personnel and excellent online interface for the loan process. I don't usually do reviews but this was the best experience I have had in a very long time!

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  • Lender Review
    from Evans, CO Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    Closed loan with this lender
    Date of Service:
    August 30, 2017

    Great people

    Great people to work with and I would go back to them again

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  • Lender Review
    from Los Angeles, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    Closed loan with this lender
    Date of Service:
    August 20, 2017

    Great service

    Very attentive, lots of contact when you need it. And very fast. They had us closing within a couple weeks. They do what they say.

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  • Lender Review
    from Zillah, WA Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    July 22, 2017

    Positive experience

    We refinanced with Quicken Loans. I would mksy definitely use them again. Everything was done online, even when we closed they came to our home. They were very responsive to my questions.

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NMLS 3030
Quicken Loans The Faster, Easier Way to Get a Mortgage At Quicken Loans, you come first. From our first conversation through every contact that follows, our #1 goal is to give you the very best home loan experience you’ve ever had. We even have a mantra that defines it: Every client, every time, no exceptions, no excuses. And we say it often. Here’s how we work hard to make sure everything we do benefits you: •Our product base is unrivaled in the mortgage industry with over 100 safe, secure loan programs that can lower your mortgage interest rate and your payment. •Our expert advice makes your purchase or refinance process quick and easy from application to close. •We close loans in all 50 states, and can process loans in as few as 15 days depending on your situation. •We don’t just help you get a mortgage; we make you a better homeowner. We teach you everything you want to know about mortgages and our process with our guides, online tools, tutorials and videos! •Quicken Loans is the first mortgage company to offer the convenience of signing your application electronically with e-Signature! •And, you have total control—you can check the status of your loan 24 hours a day, 7 days a week on our secure website, and view and print your loan documents online. Our commitment to you goes beyond your home loan. The Quicken Loans experience begins and ends with the best client service. •We offer you and your family over 24 years of mortgage experience. •Clients like you have given us an overall 94 percent client satisfaction score from the survey taken when they close their home loan. •As a client, you want a company that gets good referrals. Here, every 9 out of 10 clients recommend Quicken Loans! •We’re the online company that’s all about convenience – you can choose where you sign your final paperwork. •After you close your loan, we’ll keep you in-the-know. We keep track of the market for you and let you know of rate drops or upcoming events that could save you and your family money.