Quicken Loans Ratings & Reviews

NMLS ID: 3030

Quicken Loans

3.9 of 5 1631 Reviews


Who is Quicken Loans?

NMLS 3030
Quicken Loans The Faster, Easier Way to Get a Mortgage At Quicken Loans, you come first. From our first conversation through every contact that follows, our #1 goal is to give you the very best home loan experience you’ve ever had. We...

Read more


63% of our customers would recommend this lender. (445 of 703)


Customer Reviews


  • (0) (0)

    Not full disclosure

    They never really disclose all info, like closing costs points and actual rate. they just have a lot of hype.

    By:   (St Louis)Reviewed On:

    Was this review helpful?

  • (1) (0)

    Simply Perfection

    Yes, I recommend this lender

    Bobbie, Andrew and the closing team rocks. Everything was done online and by fax or scanner. The MyQL website allowed me to track progress in real time. I was kept informed by all of the teams at QL and it could not have been easier. Most importantly there were no hoops to jump through. They even arraigned for the closing attorney to come to my office at my convenience. Simply perfection.

    By:   (Cumming, GA)Reviewed On:

    Was this review helpful?

  • (0) (0)

    Quicken Experience

    Yes, I recommend this lender

    I have never in my life worked with such wonderful and professional people without one hassle. Everything they said came to pass and it was the quickest and easiest experience I have ever had with any mortgage company and I have closed numerous times in my life. It was so hassle free I thought I was dreaming and then at the end they send you all of your closing papers bound in a wonderful book that looks like a ledger pad. I have never seen anything like it and it was the most professional presentation I have ever seen so all I can say is just give them a try -they smoke everyone I have ever dealt with by a mile

    By:   (Collierville, Tn)Reviewed On:

    Was this review helpful?

  • (0) (1)

    Don't bother - they dont know their products

    If you choose to deal with these people I just wish you the best of luck. I have a full time W-2 job and my wife is self employed and they couldnt figure out a product to put us in even with great credit scores and money down. Go with a smaller, less call center/volume lender and you'll find professionals that know the banking business and not kids answering calls.

    By:   (Los Angeles, CA)Reviewed On:

    Was this review helpful?

  • (0) (1)

    Great Experience

    Yes, I recommend this lender

    Very responsive. Keeps you well informed. closes quickly.

    By:   (Oklahoma)Reviewed On:

    Was this review helpful?

  • (3) (0)

    Quick n junk

    Yes, I recommend this lender

    Pushy, high rates, high closing costs

    By:   (ohio)Reviewed On:

    Was this review helpful?

  • (0) (2)

    Refi

    Yes, I recommend this lender

    Wow, relentless workers, good job!

    By:   (Houston)Reviewed On:

    Was this review helpful?

  • (1) (1)

    Mixed Reviews

    Yes, I recommend this lender

    My experience started off a little tocky, but Angelo Arabo was then assigned as my mortgage banker and things began to turn around. He was even helping me on the day of my closing. I cannot praise him enough as he went above and beyond the call of duty. He was always responsive and provided direction when I needed it. Unfortunately, I cannot say the same of the Closing Team. They were unresponsive and lacked, in my opinion, customer service skills. The team did not contact me until the night before my closing to set the appointment. The closing attorney called me to tell me that she was not going to make my 4:00 PM appointment at 2:00 PM that day. I had everything arranged with the property management office and had to make alternate arrangements, as the attorney did to show until after 5:00 PM. Even after my closing, they found that there was a document that was not included in the closing package and held the dispersement of funds "hostage" until the original was received. At no point in time did they take responsibility for the error. They all need to take some lessons from Angelo!

    By:   (Atlanta, GA)Reviewed On:

    Was this review helpful?

  • (0) (1)

    Excellent experience all around

    Yes, I recommend this lender

    Quicken loans has great customer service all around. They are responsive to my needs and quick to respond to questions. The rates they offer are very good, maybe not the best you could possibly find, however they offered some really impressive lender credits to sweeten the deal. I got exactly what I needed from them. Their process for the loan is also incredibly user friendly. Very few paper forms to fill out and email/fax/mail in. Most of the signing is done through docusign with a few forms of your own to be scanned in and uploaded onto their site. Everything is tracked there as well as your conversations with the loan officers. Highly recommended.

    By:   (Illinois)Reviewed On:

    Was this review helpful?

  • (0) (0)

    Quick and Easy

    Yes, I recommend this lender

    This was the easiest process ever! Quicken Loans was very efficient and came right to our house for closing. The website myql made it easy to see what was necessary to complete the process and just as long as you stay on top of the list you will close in no time. I would highly recommend this company.

    By:   (Hawaii)Reviewed On:

    Was this review helpful?

NMLS 3030
Quicken Loans The Faster, Easier Way to Get a Mortgage At Quicken Loans, you come first. From our first conversation through every contact that follows, our #1 goal is to give you the very best home loan experience you’ve ever had. We even have a mantra that defines it: Every client, every time, no exceptions, no excuses. And we say it often. Here’s how we work hard to make sure everything we do benefits you: •Our product base is unrivaled in the mortgage industry with over 100 safe, secure loan programs that can lower your mortgage interest rate and your payment. •Our expert advice makes your purchase or refinance process quick and easy from application to close. •We close loans in all 50 states, and can process loans in as few as 15 days depending on your situation. •We don’t just help you get a mortgage; we make you a better homeowner. We teach you everything you want to know about mortgages and our process with our guides, online tools, tutorials and videos! •Quicken Loans is the first mortgage company to offer the convenience of signing your application electronically with e-Signature! •And, you have total control—you can check the status of your loan 24 hours a day, 7 days a week on our secure website, and view and print your loan documents online. Our commitment to you goes beyond your home loan. The Quicken Loans experience begins and ends with the best client service. •We offer you and your family over 24 years of mortgage experience. •Clients like you have given us an overall 94 percent client satisfaction score from the survey taken when they close their home loan. •As a client, you want a company that gets good referrals. Here, every 9 out of 10 clients recommend Quicken Loans! •We’re the online company that’s all about convenience – you can choose where you sign your final paperwork. •After you close your loan, we’ll keep you in-the-know. We keep track of the market for you and let you know of rate drops or upcoming events that could save you and your family money.
Feedback Form