Quicken Loans Ratings & Reviews

NMLS ID: 3030

Quicken Loans

3.9 of 5 1676 Reviews


Who is Quicken Loans?

NMLS 3030
Quicken Loans The Faster, Easier Way to Get a Mortgage At Quicken Loans, you come first. From our first conversation through every contact that follows, our #1 goal is to give you the very best home loan experience you’ve ever had. We...

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63% of our customers would recommend this lender. (473 of 748)


Customer Reviews


  • (0) (0)

    Awesome Service !!!

    Yes, I recommend this lender

    This was by far the easiest process I have ever encountered. The people at Quicken kept me up to date step by step and were extremely helpful ! I would do this again and recommend all my friends and family ! Thanks Quicken !

    By:   (Locust Grove, GA)Reviewed On:

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  • (1) (0)

    Great Customer Service, really works with you!

    Yes, I recommend this lender

    I was really impressed how well they work with you and get you with the best deal possible. The one thing I was really disappointed with was that the first loan we tried to work with failed and was not accepted. I wish Quicken would have recognized any signs that it would not work, but failed to do so. However, they still found me a loan that worked and I still ended up with a great rate and lower monthly payments.

    By:   (Columbus Ohio)Reviewed On:

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  • (0) (0)

    Easy

    Yes, I recommend this lender

    It was a quick painless process

    By:   (Dallas/Fort Worth area)Reviewed On:

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  • (0) (0)

    Wife

    Yes, I recommend this lender

    Quicken was very good on our home mortgage they kept us informed all the way and got us a very good interest rate. I would highly recommend them.

    By:   (Bristol Va.)Reviewed On:

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  • (1) (0)

    Great Experience

    Yes, I recommend this lender

    I have worked with several lenders over the years but no one I mean no one has ever treated me with such courtesy and respect as the agents working for Quicken Loans. They made the process seemless and fast. I have already recommended them to two persons here at work and will continue to do so. The terms wee fair and the loan went through without a hitch. I would definately use them in the future for any further purchases I might consider within the home venue. Hats and cudos off to all who helped me. I really enjoyed talking to all of you. Sincerely,

    By:   (Kernersville, NC)Reviewed On:

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  • (4) (0)

    Quicken Loans

    Yes, I recommend this lender

    Contacted Quicken loans on a Friday, signed final closing papers 2 weeks later and expect my refi/additional money in 3 days. Unbelievably easy, efficient and pleasant experience. Everything was exactly as presented from the start - after a 2 1/2 month process with an unethical lender who couldn't close our refinance and kept changing rates and fees, what a pleasure to deal with a reputable and professional company like Quicken Loans.

    By:   (San Jose, CA)Reviewed On:

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  • (0) (0)

    Quicken Gives you the Runaround

    After 60 days and dealing with multiple agents, the finally told me that my VA loan would close in a FEW days. That was the end of June 2015. On July 10th, they contact me and said they need the payoff amount for my current home once AGAIN. On July 20th, they said it was ready to close, but my rate lock expired on July 8th. Now they need $800 more and my rate is 1/2% higher. They can't explain why it didn't close on July 1st, or 2nd or 3rd, etc. Just give us more money. Won't honor the original deal. It was their fault it didn't close. Who stands to benefit from their mistake. THEM, of course. Deal is OFF. I won't do business with such an unprofessional organization. No matter how high I try to go up the corporate ladder, no one cares. No valid reason could be given. Pay more or walk away and sacrifice what "services" I already paid for. NO THANK YOU. I'll take my business elsewhere.

    By:   (Parma, Ohio)Reviewed On:

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  • (2) (0)

    Closed today!

    Yes, I recommend this lender

    Seamless, painless, perfect loan process. Closed in my home today. Best mortgage process I have ever experienced.

    By:   (Denver, CO)Reviewed On:

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  • (4) (1)

    Agressive

    Started by cold calling after I used LendingTree, did not request info from them. Understandable. The "loan officer" (I think her name was Monica) was super aggressive on the phone. Pulled my credit suddenly, which would be my biggest complaint. After a short argument about that in which she said I had asked her for a quote and she had to do that to get it, she tried to get me to start the loan process without even a rate from them. I insisted she give me a proper quote and call me back. We had one more conversation where the "quote" was general numbers with no calculations, and I decided to ignore her. She called twice a day everyday for a week, even after I told her I wasn't interested. After a week of unwanted calls ( and having told her I wasn't interested ), I picked up the phone. I spoke to her in a friendly manner, and asked her for the "latest numbers" from Quicken to compare my quotes. She was surprised and said, "I don't have any numbers for you prepared, I didn't expect you to pick up." I then told her to prepare a proper quote with the latest numbers and email them to me. She agreed and we hung up. Never heard from her again via email or phone.

    By:   (California)Reviewed On:

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  • (2) (0)

    Tigerdriver

    Yes, I recommend this lender

    Great job guys.

    By:   (Retired. St. Louis)Reviewed On:

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NMLS 3030
Quicken Loans The Faster, Easier Way to Get a Mortgage At Quicken Loans, you come first. From our first conversation through every contact that follows, our #1 goal is to give you the very best home loan experience you’ve ever had. We even have a mantra that defines it: Every client, every time, no exceptions, no excuses. And we say it often. Here’s how we work hard to make sure everything we do benefits you: •Our product base is unrivaled in the mortgage industry with over 100 safe, secure loan programs that can lower your mortgage interest rate and your payment. •Our expert advice makes your purchase or refinance process quick and easy from application to close. •We close loans in all 50 states, and can process loans in as few as 15 days depending on your situation. •We don’t just help you get a mortgage; we make you a better homeowner. We teach you everything you want to know about mortgages and our process with our guides, online tools, tutorials and videos! •Quicken Loans is the first mortgage company to offer the convenience of signing your application electronically with e-Signature! •And, you have total control—you can check the status of your loan 24 hours a day, 7 days a week on our secure website, and view and print your loan documents online. Our commitment to you goes beyond your home loan. The Quicken Loans experience begins and ends with the best client service. •We offer you and your family over 24 years of mortgage experience. •Clients like you have given us an overall 94 percent client satisfaction score from the survey taken when they close their home loan. •As a client, you want a company that gets good referrals. Here, every 9 out of 10 clients recommend Quicken Loans! •We’re the online company that’s all about convenience – you can choose where you sign your final paperwork. •After you close your loan, we’ll keep you in-the-know. We keep track of the market for you and let you know of rate drops or upcoming events that could save you and your family money.
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