Quicken Loans Ratings & Reviews

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NMLS ID: 3030

Quicken Loans

(4.9 of 5) 2225 Reviews

71% of our customers would recommend this lender.

About Quicken Loans

NMLS 3030
Quicken Loans The Faster, Easier Way to Get a Mortgage At Quicken Loans, you come first. From our first conversation through every contact that follows, our #1 goal is to give you the very best home loan experience you’ve ever had. We...

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Loan Officers

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Steven Carden Detroit, MI
Clarixa Carreon Scottsdale, AZ
Eric Schuchaskie Detroit, MI
Anthony Deneau Detroit, MI
Devin Burr Scottsdale, AZ
Andrew Johnson Detroit, MI
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Customer Reviews

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2225 Reviews

(4.9 of 5)
  • Lender Review
    from San Antonio, TX Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    November 12, 2017

    Frustrating experience

    They pre-approved us quickly and I felt like I should go with them- paying a bit more for the big-name, #1 lender satisfaction rated company. Their service did not pan out. Much of the communication was second and third hand - "what I was told was..." "what I am hearing is..." This made me feel like I could not trust those I was working with - that they were not being honest with me. The terms disclosures often did not match what I was told verbally - until the final disclosure. I was often told "Just sign this, we need it, but it will get fixed." Never good in any deal as we all know, written trumps verbal. As I got more and more frustrated, I escalated, but it took days to get anyone else involved. They need to understand making a customer wait when they are angry, just leads to more anger. After it was all said and done - I went with another lender. I received a follow up call from Quicken to discuss what went wrong. That person was apologetic and supportive. Where were they during the process, or when I escalated? I had a bad experience, yours may be better. My advice - if you work with Quicken, engage at least one more lender early in the process (it will cost you an appraisal ~$500) - you may be pleasantly surprised what the other lender can do... Read More

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  • Lender Review
    from Denver, CO Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    October 1, 2017
    Loan Closed On:
    November 30, 2017

    Quick and easy, very good rate

    Everyone as exptremely helpful and responsive. Was able to close our refi in under a month, no appraisal required. They reached out aggressively, but when I requested that they back down a bit, they were happy to leave me alone for a few weeks and reconnected at an agreed upon date. Not pushy, but persistent.

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  • Lender Review
    from Gibsonia, PA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    October 27, 2017

    Outstanding service from start to finish

    Professional, responsive, friendly, helpful, and Knowledgeable. I closed my loan in about a month. Mike Ryniak, Maha, and Gigi even worked around my schedule (including weekends). The appraiser and notary came to my home and were also outstanding. Very, very pleased that I chose Quicken Loans.

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  • Lender Review
    from Hayward, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    October 16, 2017

    Great service

    Expedient process with great customer serv ice. My husband and I were very happy with the service. All electronic, too, so less paper waste (or less paper to lose). Loved that I could keep track of the process online.

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  • Lender Review
    from Wolcott, CT Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    December 2, 2017

    Junk

    Agent hung up on me during the conversation. Apparently they were not interested in lending me anything, when I started to ask questions about equity they just hung up.

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  • Lender Review
    from Deltona, FL Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    November 29, 2017

    Corporate Structure is questionable

    Unfortunately my contact person was set on belittling her competition and hinting that smaller companies will do/say anything and how it will all change later on just so they can snag your business. Then she continued to puff up how big Quicken is and tout their many values. When I asked questions, there was always this long response deflating those pesky competitors and puffing up Quicken over & over. Look I'm not looking for a lecture, I need details. This girl wouldn't stop talking. I was getting tons of calls by people about a loan. I finally said 'I don't have time for this' and she said 'I don't know what I did to give you an attitude' and proceeded to say how 'professional' she was. I gasped at her audacity & hung up (she was still touting herself at this point). She proceeded to send a snarky email saying 'Thanks for hanging up on me' and saying she hoped I wouldn't get screwed over pretty much when the tone of her email said that is exactly what she hoped would happen. Her behavior was inexcusable. I said the same thing to many salesmen and they just stopped short & wrapped up the phone call with their info (as they should). If this is the corporate culture for Quicken Loans when a salesman gets offended so easily & feels comfortable acting out without fear of consequence then I would never recommend using them. Salesmen need thick skin and need to remember. We have tons of people calling us. We don't need YOU, you need us... If Quicken supports this behavior I have no use for them. ... Read More

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  • Lender Review
    from Rexburg, ID Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    Closed loan with this lender
    Date of Service:
    October 2, 2017

    Thoroughness of Process

    Quicken Loans is very efficient, thorough, and personable. Informed me of each step of the process of obtaining a loan with them. Jillian Walker was easy to contact by phone. Always there and very pleasant. Melissa Younan was very responsive to, and focused on, my questions. Received an answer each time from both. Easily accessible is the word. For the process of obtaining a loan, Quicken Loans was ahead of the game with new information, taking away apprehensions. Thank You Quicken Loans... Read More

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  • Lender Review
    from Chandler, AZ Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    November 2, 2017

    Refinance

    When starting my refinance journey Quicken Loans was great from the beginning to closing. Very professional and worked with you in regards to what was needed and how to provide that information quickly so the process would not slow down. I would highly recommend Quicken Loans.

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  • Lender Review
    from Troy, MI Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    August 16, 2017

    QL Cares

    Incredible customer service

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  • Lender Review
    from Hampstead, MD Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    October 16, 2017

    Great experience with Quicken Loans

    The folks at Quicken Loans were very helpful and always available to my wife and I as we progressed through the refinance process. We can say that we had a very pleasant experience with QL.

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NMLS 3030
Quicken Loans The Faster, Easier Way to Get a Mortgage At Quicken Loans, you come first. From our first conversation through every contact that follows, our #1 goal is to give you the very best home loan experience you’ve ever had. We even have a mantra that defines it: Every client, every time, no exceptions, no excuses. And we say it often. Here’s how we work hard to make sure everything we do benefits you: •Our product base is unrivaled in the mortgage industry with over 100 safe, secure loan programs that can lower your mortgage interest rate and your payment. •Our expert advice makes your purchase or refinance process quick and easy from application to close. •We close loans in all 50 states, and can process loans in as few as 15 days depending on your situation. •We don’t just help you get a mortgage; we make you a better homeowner. We teach you everything you want to know about mortgages and our process with our guides, online tools, tutorials and videos! •Quicken Loans is the first mortgage company to offer the convenience of signing your application electronically with e-Signature! •And, you have total control—you can check the status of your loan 24 hours a day, 7 days a week on our secure website, and view and print your loan documents online. Our commitment to you goes beyond your home loan. The Quicken Loans experience begins and ends with the best client service. •We offer you and your family over 24 years of mortgage experience. •Clients like you have given us an overall 94 percent client satisfaction score from the survey taken when they close their home loan. •As a client, you want a company that gets good referrals. Here, every 9 out of 10 clients recommend Quicken Loans! •We’re the online company that’s all about convenience – you can choose where you sign your final paperwork. •After you close your loan, we’ll keep you in-the-know. We keep track of the market for you and let you know of rate drops or upcoming events that could save you and your family money.