rateGenius Ratings & Reviews

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NMLS ID: 1003417

rateGenius

(4.4 of 5) 613 Reviews

89% of our customers would recommend this lender.

About rateGenius

RateGenius is the largest vehicle refinance services provider in the country. With a network of 150+ lenders, rateGenius can find customers the most competitive interest rates on new purchase or refinance loans. With no finance fees or costs to the consumer,...

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Customer Reviews

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613 Reviews

(4.4 of 5)
  • Lender Review
    from Dayton, OH
    (3 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender

    Issue with Closing

    Our initial customer service rep was fantastic. We went through the entire process and the lender dropped our financing for no apparent reason. She went to her boss and was able to get the process completed and refinanced our car loan. She saved us so much money and mad the experience so much better. If she had not worked so hard we would have just walked away with a very bad experience... Read More

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  • Lender Review
    from Marriottsville, MD
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    December 20, 2018
    Loan Closed On:
    January 25, 2019

    REFINANCE VEHICLE A

    I used lending tree to refinance a vehicle My interest reduced was reduced by .75% and it was very easy Highly recommended! (But only if you want to save money)

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  • Lender Review
    from Norman, OK
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    January 16, 2019
    Loan Closed On:
    January 25, 2019

    Excellent refinance experience

    I refinanced my auto loan working through rateGenius. It was an excellent experience. The process was explained clearly, went very smoothly, and my loan officer, Bryan, was a pleasure to work with. One of the easiest (and most beneficial) financial transactions I've ever had. Plus, I'll be saving about $80 a month on my car payment! Thanks, rateGenius.

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  • Lender Review
    from West Chester, PA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    January 14, 2019
    Loan Closed On:
    January 25, 2019

    great service

    They are very good at handling business professionally. I got the best rate but .25 percent higher that discussed. Cant complain cuz it was a very good deal still.

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  • Lender Review
    from Davison, MI
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    January 13, 2019
    Loan Closed On:
    January 24, 2019

    Easy transaction

    I was frustrated at first because all of the banks contacting me were offering much higher rates than I was led to believe. Then I accidentally answered a call I meant to ignore and it was from a bank offering a much lower rate and great service.

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  • Lender Review
    from Dunellen, NJ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    January 6, 2019
    Loan Closed On:
    January 21, 2019

    Great rate, painless application process

    These guys got me the best rate for my auto refi. Process was painless and quick. If you have great credit which I do, they will help you get the best rate. Can't comment on actual loan servicing (administration of payments) since I haven't started to see the payments come out but application process was easy.

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  • Lender Review
    from Hialeah, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    April 29, 2017

    Refinance

    Very courteous customer service very willing to meet my financial needs. Everything was smooth and up front.

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  • Lender Review
    from Corpus Christi, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    December 6, 2017

    Excellent

    They did a great job we could communicate through text which was convenient and they always responded to my calls and were polite didn’t sound annoyed weren’t pushy and I got a great rate 👌👍

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  • Lender Review
    from Lakeville, MN
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    November 8, 2018

    Never Again

    Complete incompetence. Applied for a car refinance with my co-owner, was given a rate, when the application came back it was in my name only with a much higher rate. Had to re-do the entire process. Now 6 weeks later I still have little documentation, poor communication, and an all around mess around from having to send my entire 2 yr tax record, employment history, and personal references, it was like trying to get money from the IRS. I will never do this again!! Horrible customer service!... Read More

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    Chad, thank you for your feedback. Because we always strive to provide our customers with excellent service and communication, we are disappointed to hear that your experience with us was anything less than perfect. Our process should be quick, easy, and straightforward, and clearly here that was not the case. Though some refinances are more difficult than others, requiring more documentation, time, and patience, we both understand why you were frustrated and agree that your refinance was unusually laborious. We sincerely apologize for any inconvenience, stress, or confusion. We will use this feedback internally to identify opportunities for improvement within our process, and we thank you again for providing such information. We enjoyed working with you and we hope to have the opportunity to do so again in the future.
  • Lender Review
    from Rankin, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    April 30, 2015

    Easy!

    Awesome service and very reliable. I had no issues and Eric was awesome.

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RateGenius is the largest vehicle refinance services provider in the country. With a network of 150+ lenders, rateGenius can find customers the most competitive interest rates on new purchase or refinance loans. With no finance fees or costs to the consumer, rateGenius can help you save the most on your vehicle.