rateGenius Ratings & Reviews

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NMLS ID: 1003417

rateGenius

(4.4 of 5) 550 Reviews

89% of our customers would recommend this lender.

About rateGenius

RateGenius is the largest vehicle refinance services provider in the country. With a network of 150+ lenders, rateGenius can find customers the most competitive interest rates on new purchase or refinance loans. With no finance fees or costs to the consumer,...

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Customer Reviews

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550 Reviews

(4.4 of 5)
  • Lender Review
    from Odessa, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    February 19, 2017
    Loan Closed On:
    March 10, 2017

    Refinance of a vehicle

    It was very pleaseant, they have a great customer service and they were very fast and conclusive on the procedure thumbs up!!

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  • Lender Review
    from Jonesboro, GA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    July 18, 2018

    Excellent Customer service

    Thanking God for such a wonderful experience today with this fast efficient service to refinance my Cadillac!

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  • Lender Review
    from Enumclaw, WA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    June 20, 2018
    Loan Closed On:
    June 28, 2018

    AMAZING Experience!

    The customer service I received was AMAZING! The responsiveness I received was AMAZING! The rate and additional products I received is AMAZING! My experience was AMAZING!

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  • Lender Review
    from Ellicott City, MD Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    May 19, 2017

    Excellent Experience

    I refinanced my car through rateGenius. I had received a couple of other offers but some of them barraged me with a lot of questions. rateGenius was quick to offer me approval. I worked with Jaime Garza out of the Austin office and he was incredible. He was professional , courteous and extremely competent. I got my login to the portal to download my forms and got them notarized and mailed back in 2 days. I had my new loan in less than a week and the rate was incredible. Nothing but good to say... Read More

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  • Lender Review
    from Escondido, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender

    Works well but patience is key

    Once all my info was submitted communication kinda lacked as far as status updates. But other than that all went smoothly and the rate was great.

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  • Lender Review
    from Calhoun, GA Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    May 30, 2018
    Loan Closed On:
    June 26, 2018

    They helped me

    Pretty easy to deal with. They handled everything as well. All I did was fill out some paperwork, mailed it in and they took care of the rest. One of the easiest processes that I’ve dealt with.

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  • Lender Review
    from Simpsonville, SC Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    I'm currently working with this lender
    Date of Service:
    July 5, 2018

    Rude customer service

    Called to inquire about loan and customer service rep was rude and just wanted to get off the phone. Just kept telling me to wait for 24 hours. Will think about it... if customer service is like this.

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    Ryan, thank you for your review. Because we always strive to provide our customers with excellent service and communication, we are disappointed to hear that your experience with us was anything less than perfect. Because we provide our customers with actual, legitimate offers from our lender network, we do encourage our customer service representatives to advise customers to wait at least 24 hours after applying with us so that these offers may be obtained. However, we certainly do not condone rudeness or any other behavior that fails to communicate helpfulness, knowledge, and kindness. We will investigate this matter internally to identify the representative who assisted you and identify opportunities for improvement in his or her service, to ensure that your experience is isolated. We sincerely apologize for any stress, confusion, or inconvenience, and we hope that you choose to work with us despite this unfortunate first impression. Thank you again for your review and have a wonderful week!
  • Lender Review
    from Chicago, IL Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    May 19, 2018

    Rategenius is awesome!

    I never thought about using this service but Rategenius was an excellent experience. They were very helpful and within a few weeks I was able to refinance my current loan and reduced my interest rate by half! Great customer service and easy process. I had purchase my vehicle 6 months ago and did not know I can refinance this soon. Rate genius seriously helped me a lot!... Read More

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  • Lender Review
    from Bettendorf, IA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    May 9, 2018

    Awesome

    Great service!!

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  • Lender Review
    from Heber Springs, AR Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Auto Loan or Auto Refinance
    Services:
    Closed loan with this lender
    Date of Service:
    May 26, 2018

    Great legitimate company

    They lowered my interest rate by almost 5%. The process was easy and they were super nice. I didn’t feel stressed and it just went very smoothly.

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RateGenius is the largest vehicle refinance services provider in the country. With a network of 150+ lenders, rateGenius can find customers the most competitive interest rates on new purchase or refinance loans. With no finance fees or costs to the consumer, rateGenius can help you save the most on your vehicle.