Resmac Ratings & Reviews

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NMLS ID: 153098

Resmac

(3.3 of 5) 7 Reviews

57% of our customers would recommend this lender.

About Resmac

Resmac, Inc. is a national direct mortgage lender. We pride ourselves on our customer service, and our ability to deliver on both rates and execution to all the parties in the mortgage process. Whether you are buying or refinancing, we can give...

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Loan Officers

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Carol Cordova Denver, CO
Francis Mockenhaupt Palm Beach Gardens, FL
Lynne Troitino Maitland, FL
Cory Miller Maitland, FL
Gregory Higeons Boca Raton, FL
Cynthia Thibault-Nye Boca Raton, FL
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Customer Reviews

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7 Reviews

(3.3 of 5)
Review Breakdown
  • Loan Officer Review
    from Fort Lauderdale, FL
    (5 of 5)
    Recommended!
    Reviewed:

    Michelle Ortiz - Excelent Follow Up

    (0) (2)
    Yes, I would strongly recommend Resmac (Team Mo)! I worked with Mo on the purchase of my first home back in 2010 and I now just closed on the refinance of my house and a purchase of a new one. Mo is very knowledgeable of the rules, laws and regulations in the mortgage world and he gave us great guidance and advices. Michelle Ortiz on his team is AMAZING! She is the hands on person, who makes everything happen and she is very thorough and has great follow up skills. I am very happy to work with them, everyone was very pleasant to work with. Thank you Team Mo for the GREAT work... Read More

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  • Lender Review
    from Sarasota, FL Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    October 28, 2013

    Rude Rep

    (4) (2)
    The gentleman who called from Resmac was disrespectful. I took offense to the fact that it is unusual for a person to move in and purchase a home from a family member who is ill. He was disrespectful and very upsetting. I would never use their service even if you paid me a million dollars. Good luck to anyone who plans on using their services.

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  • Lender Review
    from florida
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    July 18, 2013

    customer service on the spot

    (0) (0)
    have been working with Michelle she was prompt to get with me by email and has quickly responded to every request I have made. was available when my schedule permitted

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  • Lender Review
    from Reverend Doctor in Ipswich, MA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    February 28, 2013

    Michelle at ResMac is the best in the business

    (4) (0)
    To Whom It May Concern: This is a letter of strong recommendation for Michelle A. Grote, Senior Loan Officer with Residential Mortgage Acceptance Corporation (ResMac) in Boca Raton, FL. A few weeks ago I inquired online through Lending Tree to refinance our home mortgage. Within minutes to hours I found multiple agencies contacting me with their names and information. Michelle’s reply was head and shoulder’s above the others, for Michelle presented a charming personality and a passion for her work, as well as making a superb offer and promise of service. Beyond these attributes, my husband I discovered that Michelle was highly responsive to all of our questions, no matter how small or large they appeared to be. She was honest in disclosing all of the costs and services provided, and her word continues to be as good as gold. Finally, Michelle proved to be an advocate on our behalf. She worked with us to provide the very best possible mortgage rate for our refinance, and her team at ResMac provided a seamlessly smooth process from start to finish. We are so glad to have chosen ResMac, but most of all, we are thrilled that we had the guidance and support of Michelle Grote. I encourage you to allow her to serve your loan needs as well. A more than satisfied customer, Sar... Read More

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  • Lender Review
    from ct Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    April 10, 2013

    no follow through

    (6) (0)
    This company did not meet their stated capabilities. their pre-qual in a day promise never came about in more that three weeks which they state is their closing capability. Their proposed help every step of the way was never there.

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  • Lender Review
    from florida
    (4 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    December 8, 2012

    review

    (3) (1)
    i have chosen this company they have an office 10 min from my home this was a key factor in my desicion whom to go with. the rep is kind and has informed me of many options, advised me on credit score and what are the does and donts durning the process.

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  • Lender Review
    from Atlanta, GA Confirmed LendingTree Customer
    (2 of 5)
    Reviewed:
    Date of Service:
    August 21, 2012
    Loan Closed On:
    August 21, 2012

    Service started out great...

    (12) (0)
    I talked to several lenders who responded on Lending Tree and was pulled in by the great responsiveness and low rate offered by ResMac. I had a closing date that was almost two months out and heard all about how they would be ready to close very early if I could move the date. I couldn't. They were very prompt with updates. I should have been more alarmed when I asked if they had what they needed and then would hear a day or so later they needed something else, but we had a lot of time so no worries. Fast forward to closing date...today. I was getting questions from the closing agent about whether there were issues at the lender. I called and was assured everything was on track for the 14th. I reminded them that it was for the 10th. "oh, right". We are on track. I then got a panicky email from them last week about title work and needing me to get to the closing agent. I did and they got it over right away and commented how they were not getting responses. Well, starting Tuesday (the were off Monday) I was following up and they finally said I was at risk for closing on the 10th. I have movers and things scheduled for the 12th, so was assured things would be fine for closing on the 11th. Well, it is end of day on the 10th and now I am hearing we should be good to close on the 12th. Bottom line...nice people, but I would never recommend them to anyone. I now have the nightmare of trying to undo all the planned items and scheduled activities. The moral of the story is that friendly an prompt communication is only great IF it is accurate. I wish I could recommend them, but I can't... Read More

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Resmac, Inc. is a national direct mortgage lender. We pride ourselves on our customer service, and our ability to deliver on both rates and execution to all the parties in the mortgage process. Whether you are buying or refinancing, we can give you low rates, low fees, and high quality service.