RoundPoint Mortgage Company Ratings & Reviews

NMLS ID: 49636

RoundPoint Mortgage Company

4.1 of 5 207 Reviews


Who is RoundPoint Mortgage Company?

NMLS 49636 Roundpoint Mortgage Company is a Charlotte, North Carolina based mortgage banker. Our business model is simple; develop a low cost structure that enables us to consistently deliver industry leading rates to our target customers. A key component...

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81% of our customers would recommend this lender. (167 of 207)


Customer Reviews


  • (2) (0)

    RUDE beyond words

    I am currently going through the process of getting an FHA Loan through this company and the last 3 weeks have virtually been a living nightmare! Once my regular processor went on vacation I was given a rude individual by the name of Nicholas who blatantly ignored my phone calls and consistently requested documentation that I had already given the company. When I asked what the problems were the processor treated my like I was ignorant, talked over me and attempted to hang up on me. Beyond disappointed............

    By:   (Big Rapids, MI)Reviewed On:

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  • (0) (0)

    Great service on my home refinance

    Yes, I recommend this lender

    My loan officer is John Keller; very accommodating from the 1st telephone conversation during my initial inquiry until the after closing, he has been my point of communication to RPM servicing. He made it a point that any concerns is taken cared even during weekends he replies to my questions. He goes above & beyond to address any situation whether it concerns his department or other department; by following through on it. No questions or concerns were left not taken cared of. Excellent customer service... Very client oriented. And the RPM as mortgage company offers the best rate. The other department also promptly reply to my emails. Best of all is the convenience during the closing with no trip to the title company office because the Representative comes to your home.

    By:   (Lake Worth, FL)Reviewed On:

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  • (0) (0)

    Great company

    Yes, I recommend this lender

    RoundPoint did a great job with our loan, best rate around, excellent service rep and fantastic loan processor. They did a good job keeping me posted and worked with me to resolve a few issues I had. Thanks Solomon and Wendy!

    By:   (Portland, OR)Reviewed On:

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  • (0) (0)

    Excellent Service

    Yes, I recommend this lender

    Round Point provided excellent service and the lowest fees. Mr. Bernie Bautista, my loan officer, was amazing. He took the time to answer all of my questions and address my concerns as a first time home buyer. I would highly recommend both him and Round Tree to anyone looking for a mortgage loan.

    By:   (Oakdale, LA)Reviewed On:

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  • (0) (0)

    Professionalism;

    Professionalism; providing pro-active information impacting fees. No response from representative since 06/10. For me to learn later that he is no longer with the company. On 6/10 I let my contact at RoundPoint know that the seller wanted to extend the closing date to 07/15. Needless to say no pro-customer response and advice that this would cost "me" not the seller an additional 700 in fees to extend the rate. GS

    By:   (32811)Reviewed On:

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  • (0) (0)

    Delivered As Promised

    Yes, I recommend this lender

    Personnel were very courteous and helpful however IT systems need improvement. i could never see what information I had uploaded into their system and I could not see online the current stage of my application. I always needed to send an email to get the status. The loan took about 45 days to close and the rates and terms were exactly as promised. I would have given the process Five Stars if User Interface with their Website was better.

    By:   (CT)Reviewed On:

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  • (0) (0)

    Great Start and Finish, MIddle lacking

    Yes, I recommend this lender

    While going through the lending process, I dealt with 3 different individuals. The initial agent was superb as was the closing agent. The middle processor was impossible to reach, slow in responding and didn't improve despite multiple requests. If I could have dealt with 1 person throughout the entire process, it would have been much easier on my end.

    By:   (Acworth, GA)Reviewed On:

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  • (0) (0)

    Very Nice

    Yes, I recommend this lender

    Jennifer was friendly, knowledgable and has a very nice approach. Considering using these folks.

    By:   (California)Reviewed On:

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  • (0) (0)

    Efficient and Responsive Refi.

    Yes, I recommend this lender

    Don Fouts was quick to respond to my requests, did not annoy, open and transparent about parent company and they were going to sell the loan. The rest of the team was professional and answered my questions promptly. I have a short sale on my credit report from 3 years ago and they worked with me. Lots of documentation required for underwriting but luckily I was prepared. Overall an excellent experience as refinances go.

    By:   (Phoenix)Reviewed On:

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  • (0) (0)

    Poor Follow Through

    While RoundPoint offered us the best rate, their customer service and completion of the closing left much to be desired. They sat on all our paperwork for 3 weeks and then with 1 week to close had us jump through multiple hoops and provide tons more documentation to finalize our mortgage. We missed our closing by 3 days due to their lack of communication and timely returns of our calls and emails.

    By:   (Michigan)Reviewed On:

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NMLS 49636 Roundpoint Mortgage Company is a Charlotte, North Carolina based mortgage banker. Our business model is simple; develop a low cost structure that enables us to consistently deliver industry leading rates to our target customers. A key component of our cost structure is our ability to control all aspects of the mortgage process in-house. We have on-site processing, underwriting, closing, and funding. This complete control of the loan process allows us to close loans in industry leading time-frames. Our goal is to be 100% accurate with our mortgage quotes. Please note that we rely on the information that you , the consumer, provide in order to create a quote specific to your situation. If that information is inaccurate, we may be required to modify our quote to you. Rest assured, if the information that you provide to us is completely accurate, we will deliver on our quoted terms, subject to no change in market conditions prior to your loan lock.
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