Royal United Mortgage Ratings & Reviews

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NMLS ID: 13390

Royal United Mortgage

(4.6 of 5) 2170 Reviews

94% of our customers would recommend this lender.

About Royal United Mortgage

Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized...

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Loan Officers

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Matt Matheny Schaumburg, IL
Jeremy Cooley Indianapolis, IN
Benjamin Duke Indianapolis, IN
Mark Balenger St. Augustine, FL
James Groth Indianapolis, IN
Jared Shore Indianapolis, IN
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Customer Reviews

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2170 Reviews

(4.6 of 5)
  • Lender Review
    from Marshall, MO
    (4 of 5)
    Recommended!
    Reviewed:

    Royal United Mortgage will get the job done!

    (0) (0)
    Royal United Mortgage did a great job with helping me secure a refinance loan. My goal is to pay off my house at retirememt and they helped me do just that. The only pause I had was in the area of fees that may be out of their hands. I had my house appraised, then had to make a minor improvement. Appraiser then had to come back and charged me an additional $125 just to take a picture of the repaired area, which I thought was excessive. Everything else was smooth and stress free. Thank you, United Royal Mortgage for making my experience a good one... Read More

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  • Loan Officer Review
    from Marshall, MO
    (5 of 5)
    Recommended!
    Reviewed:

    Forget The Rest, Just Call Seth!

    (0) (0)
    Seth is a very honest, courteous and professional person who will work hard in helping you reach your goals whether it's with a new home mortgage, or in my case, a home refinance. He did a great job in explaining the process and closing procedures. I wouldn't hesitate to tell my friends and family to call Seth with their mortgage questions. He will help you get the job done quickly and professionally... Read More

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  • Loan Officer Review
    from Grand Rapids, MI
    (5 of 5)
    Recommended!
    Reviewed:

    Jessica McClintic

    (0) (0)
    Jessica McClintic was great! Everything went very good and fast. She was very helpful in putting everything in place to get job done.

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  • Lender Review
    from Chester, VA
    (5 of 5)
    Recommended!
    Reviewed:

    High 5 for Royal United

    (0) (0)
    A very positive experience with Jeremy Cooley and Royal United Mortgage. The entire process was handled very efficiently and in a timely manner much more so than I expected. Everything went smoothly and quickly. Customer service from all was very professional and friendly. I am very happy with how the entire process was so easy and professionally done.

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  • Lender Review
    from Elk Creek, VA
    (5 of 5)
    Recommended!
    Reviewed:

    Recommend Royal United Mortgage!

    (0) (0)
    Royal United Mortgage made refinancing easy and saved me a lot of money. Glad I found them.

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  • Loan Officer Review
    from Chester, VA
    (5 of 5)
    Recommended!
    Reviewed:

    Definitely a 5 Star representative

    (0) (0)
    Jeremy was extremely helpful and professional throughout the process of obtaining a mortgage. He was always available to answer any questions I had and assisted me in many ways in areas I was unsure of in how to provide needed information. He is a very personable young man and went out of his way many times to assist me. I never expected a closing in such a short time but Jeremy came through with fantastic customer service. He was always quick to respond to me in every way. I would definitely recommend Jeremy to anyone wishing to obtain a mortgage at a good interest rate and great and positive assistance... Read More

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  • Loan Officer Review
    from Elk Creek, VA
    (5 of 5)
    Recommended!
    Reviewed:

    So glad I found him!

    (0) (0)
    So glad I made the call! I had Cody Schroeder with the refinancing of my home. He was great! Found great rates and laid out several plans for me to pick from. He walked me right through the entire process saving me thousands of dollars along with paying my home off quicker. If I had any questions, even the small silly ones, he would always respond to me in a nice and timely manner. I would highly recommend him... Read More

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  • Loan Officer Review
    from Euless, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Austin Bender - I would hire him in a minute

    (0) (0)
    Austin reached out to me in less than 10 minutes after I submitted information request via on-line. He promptly and FULLY answered all questions I had before moving forward with the application processing. During the processing, he continued to reach out to me via phone on latest status and if there were items that I needed to complete, and how to access any documents for review and execution. This continuous involvement on his part ensured the loan was progressing forward. In fact was able to close on the refinance a week earlier than had been estimated. His coordination of the other back offices within Royal Mortgage also had to be superb to accomplish this time frame. Overall - I would give Austin the highest rating possible and highly recommend him to anyone seeking mortgage financing. Recommended highly for his professionalism, his follow up and communication, his attention to detail and proven wiliness to make sure his customer's objectives were being exceeded, just not met.... Read More

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  • Loan Officer Review
    from Springfield, IL
    (5 of 5)
    Recommended!
    Reviewed:

    Great Experience!

    (0) (0)
    Ashley was wonderful to work with. We had a few out of the ordinary issues and Ashley was right there to help us through step-by-step. She spent countless hours coming up with the very best options for us. She was always there to gladly answer any questions and also to calm our fears when things seemed overwhelming.

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  • Lender Review
    from Carmel, IN
    (5 of 5)
    Recommended!
    Reviewed:

    Top of My List

    (0) (0)
    I chose Royal United after my research of other companies. I elected to go with Royal United because of their track record with clients, responsiveness to my inquiry, and it being a local company.

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Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.