Royal United Mortgage Ratings & Reviews

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NMLS ID: 13390

Royal United Mortgage

(4.6 of 5) 2260 Reviews

95% of our customers would recommend this lender.

About Royal United Mortgage

Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized...

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Loan Officers

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Jeremy Cooley Indianapolis, IN
Benjamin Duke Indianapolis, IN
James Groth Indianapolis, IN
Mark Balenger Ponte Vedra, FL
Jared Shore Indianapolis, IN
Seth Reinhard Indianapolis, IN
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Customer Reviews

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2260 Reviews

(4.6 of 5)
  • Loan Officer Review
    from Hammonton, NJ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Smooth process

    (0) (0)
    Very professional and answered all my questions and always got back to me promptly.

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  • Loan Officer Review
    from Dade City, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    Closed loan with this loan officer

    Great Experience

    (0) (0)
    He is a great listener. Understand your circumstances. He is willing to go the extra mile to help. Wonderful experience

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  • Loan Officer Review
    from Lenoir, NC
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Friendly, yet professional

    (0) (0)
    Shawn King is a professional loan officer, yet he is very friendly and informative and will answer any question without hesitation. He guided us through the process very smoothly. Would recommend him to anyone.

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  • Lender Review
    from San Antonio, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    5 Stars

    (0) (0)
    I would highly recommend Royal united mortgages excellent work and workers !!!

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  • Loan Officer Review
    from Broken Arrow, OK
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Customer Service A++++

    (0) (0)
    Mary was extremely helpful and so courteous. Her customer service was an A+++. She kept me apprised as to how things were going and what I needed to do to move the process along every step of the way. Mary discussed what options were available and what I needed to work for me and my family in detail. She always returned my phone calls and answered my emails in a timely manner. I discussed my possible refinance with other companies and NOONE was as friendly and genuinely happy to work for me as Mary and the team at Royal United. I was so happy with my experience, I emailed Mary that she was good at her job and told her that she gave the most excellent customer service. I also referred this company and Mary to a friend of mine looking to do a refinance as well. I am very grateful to have had Mary and her expertise. ... Read More

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  • Loan Officer Review
    from Independence, MO
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    I'm currently working with this loan officer

    Hands down the best Loan Officer

    (0) (0)
    I have had alot loans in my day and dealt with a few loan officers that I wish I had not dealt with but Sam Smith is by far the best person out of all my experiences thus far and I am truly blessed to have him in my corner on my loan, Thank a million Sam you rock!

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  • Loan Officer Review
    from Fort Myers, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    Closed loan with this loan officer

    Gold Star Recommendation

    (0) (0)
    It was a pleasure working with Eric. He explained the whole process to me during our first conversation and did not pressure me to make a quick decision which I appreciated since this was a big step for me. He was very knowledgeable, and I felt very confident with the decision I made to work with Eric. He was always prompt responding to my inquiries and kept me well informed. He made the whole process stress free for me. From the application to the finished loan was very fast. I wholeheartedly recommend Eric to anyone wishing a mortgage... Read More

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  • Lender Review
    from Fort Myers, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    Closed loan with this lender

    Great Service

    (0) (0)
    I found all the people that I worked with to be knowledgeable and made the process of making a home equity loan stress free and completed in a timely fashion.

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  • Loan Officer Review
    from San Antonio, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    5 stars for Ethan

    (1) (0)
    At the beginning I was very doubtful since I had a bad experience from a previous company/loan officer, but Ethan proved me wrong right from the start. Ethan was always there to answer my questions and keep me informed and updated. He actually would call me daily to make sure I understood what was occurring. He guided me alongside the paperwork and helped me find the information I needed to complete the loan process. He was very professional and had all the answers to any question I would come up it. When I was unsure about following through with this loan, Ethan reassured me that everything would be ok and kept his promise to stay by my side. I am grateful I got to work with such a great loan officer like Ethan! What a Godsend... Read More

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  • Loan Officer Review
    from Wingate, NC
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Great Friendly Customer Service

    (0) (0)
    Krystal was very helpful and worked with me every step of the way. I was very pleased with how painless she made this process. I would recommend Krystal and all of the people I worked with at Royal United Mortgage. Always friendly and professional.

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Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.