Royal United Mortgage Ratings & Reviews

NMLS ID: 13390

Royal United Mortgage

4.6 of 5 1418 Reviews


Who is Royal United Mortgage?

Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized...

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93% of our customers would recommend this lender. (1213 of 1307)


Customer Reviews


  • (0) (0)

    refinance

    Yes, I recommend this lender

    awesome company and agent

    By:   (manchester ky)Reviewed On:

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  • (1) (0)

    Preston Kemp @ Royal United Mortgage

    Yes, I recommend this lender

    My wife and I had a wonderful experience getting our home refinanced. What is usually a very frustrating time was made enjoyable because of Preston. We enjoyed his personality and found his knowledge on refinancing a home and securing our future reassuring, Preston called us often keeping up to date on our loan and was always organized and on top of everything we needed to do in order to get our loan finished as soon as possible. Thank you, Tom & Connie

    By:   (Harlan, IA)Reviewed On:

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  • (0) (0)

    instant response

    Yes, I recommend this lender

    Tyler was very quick to respond, even at 6:30AM, He answered all our questions, and was very courteous and diligent.

    By:   (Michigan)Reviewed On:

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  • (0) (0)

    We're Happy Customers:

    Yes, I recommend this lender

    I was extremely pleased with how easy our representative, Jordan Hoffman, made the entire refinancing-our-home-procedure. At no point was I in doubt or have any questions the he was not able to answer. Actually, I kind of miss taking to him every day as it was a pleasure to do business with him.

    By:   (Kansas City area)Reviewed On:

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  • (0) (0)

    Very Fast

    Yes, I recommend this lender

    Less than three weeks from the initial LendingTree query to finishing everything up. It was great it went so fast.

    By:   (The Villages, FL)Reviewed On:

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  • (0) (0)

    Thank you Eddie!!!

    Yes, I recommend this lender

    I can't say enough great things about this company! When our dream home came up for sale, we went on lending tree to see who was out there.. As soon as I hit the send button my phone rang and it was Royal United! After a nightmare of trying to get Wells Fargo to call back, it was wonderful to have someone listen to every new buyer question I had and walk me through the process of buying our first new home. I don't care if it's "Dot com" lender, they are so wonderful that I recommend them to anyone that wants my opinion of where to get a mortgage from! We close on our dream home next week! Thank you sooooo much!!!!!

    By:   (Waco, TX)Reviewed On:

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  • (0) (0)

    Refi loan

    Yes, I recommend this lender

    Amazing company to work with. Especially amazing was John Lacy who handled my refi from start to finish. John was extremely fast and expressed extreme customer service. I closed my refi loan in a little under 3 weeks from start to finish. Thank you John Lacy for handling my loan and being an extreme asset to Royal United Mortgage.

    By:   (Spring, Texas)Reviewed On:

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  • (0) (0)

    Terrible

    I contacted your United Royal Mortgage over 2 and a half months ago to pursue a loan. Even though my credit score was to low , I talked to a personable loan officer who told me what I needed to do to get approved. I followed the instructions but then found I couldn't get a return call even though my credit score was high enough to go forward. After several unreturned phone calls , I decided to try a different loan officer . I went through the whole process AGAIN and was told I would get a phone call within the hour ......which never came. In essence , with pulling my credit three times my credit score has been lowered and for NOTHING. I will be pursuing a loan with my local bank come monday morning , and plan on spreading the word far and wide on what a company United Royal Mortgage truly is. Thanks for nothing.

    By:   (Nashville)Reviewed On:

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    Royal United Mortgage Response

    Royal United Mortgage is known for outstanding customer service. Throughout the loan process, your loan advisor with stay in contact with you at least every 48 hours to give you updates on the status of your loan (reviews will show that we tend to communicate way more often). In regards to this particular scenario, after the initial phone call with this client we determined that they did not have a credit score high enough to qualify for a loan. The client understood this and decided to work on improving their credit score. After completing some items they felt would help improve their score, they called back a month later and asked us to pull their credit again. Their score was still not high enough to qualify. This has been communicated to the client and unfortunately we are unable to help them at this time.

  • (0) (0)

    Thank you Royal United Mortgage and Jesse Rynolds

    Yes, I recommend this lender

    I just want to thank Royal United and Mr. Reynolds for there awesome service. They made my experience nice and smooth they answered all my questions without hesitation.

    By:   (Ca)Reviewed On:

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  • (1) (0)

    Mortgage Refiance

    Yes, I recommend this lender

    Arias Brown was an excellent loan officer. He lead me through each step explaining it as he went. He was professional and friendly. I would recommend him to my friends and family.

    By:   (Youngstown, Ohio)Reviewed On:

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Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.
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