Royal United Mortgage Ratings & Reviews

Write Review
NMLS ID: 13390

Royal United Mortgage

(4.7 of 5) 1790 Reviews

94% of our customers would recommend this lender.

About Royal United Mortgage

Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized...

Read more

Loan Officers

View All
Matt Matheny Schaumburg, IL
Jeremy Cooley Indianapolis, IN
Benjamin Duke Indianapolis, IN
James Groth Indianapolis, IN
Mark Balenger St. Augustine, FL
Richard Salazar Schaumburg, IL
View all

Customer Reviews

Write Review

1790 Reviews

(4.7 of 5)
  • Loan Officer Review
    from San Diego, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Smooth and easy process

    (0) (0)
    I recently refinanced my condo with Royal United Mortgage. Jibran Baber walked me through the process. He was very knowledgeable, patient with my questions and responded quickly. I appreciate that I could do most of the refinance online and over the phone.

    Was this review helpful?

  • Lender Review
    from Fairfield, WA
    (5 of 5)
    Recommended!
    Reviewed:

    Review Roal United Mortgage

    (0) (0)
    My experience would be the same as I wrote for Sabrina Prather. Very positive

    Was this review helpful?

  • Loan Officer Review
    from Fairfield, WA
    (5 of 5)
    Recommended!
    Reviewed:

    Review of Royal United Mortgage

    (0) (0)
    Refinancing a house is not fun, lots of paperwork, but Sabrina did a more than excellent job of making the process as easy as possible. Additionally she was very well informed and was able to answer all questions. This was a relatively quick process with them making all the contacts from the appraiser to the notary. All signatures are done electronically (except for the notary). Very efficient company, I never had to leave my house! Very, very positive experience... Read More

    Was this review helpful?

  • Loan Officer Review
    from Scranton, PA
    (5 of 5)
    Recommended!
    Reviewed:

    Kevin Kinnee is at the Top of His Profession !

    (0) (0)
    I have been through some loan experiences in my lifetime; some good, some not so good. But Kevin Kinnee, with Royal United Mortgage, has to be one of the best and most professional individuals I have ever had the honor of doing business. I applied for and received a home equity loan from Royal and Kevin made the entire process as smooth as silk. I was just so glad I was able to deal with someone like Kevin versus some boring stick-in-the-mud.....Kevin showed a genuine concern for every step of the loan process. Absolutely any question I had during the process, Kevin was able to rattle off the answers and solutions to any of the procedures. Unbelievable!. I wish I had access to Kevin's professional and experienced background for some of the other past frustrating loans I needed. Kev and I also had lots of common interests and he is really one of those people you want to continue being friends with beyond the loan process. Great, great guy. You absolutely won't be disappointed.... Read More

    Was this review helpful?

  • Lender Review
    from Tampa, FL
    (5 of 5)
    Recommended!
    Reviewed:

    Process from start to finish flawless

    (0) (0)
    I am scheduled to close on the loan this upcoming Monday. The process from start to finish was flawless. They strive to get the loan closed as soon as possible.

    Was this review helpful?

  • Loan Officer Review
    from Tampa, FL
    (5 of 5)
    Recommended!
    Reviewed:

    Hands down, Zach is the guy you want to work with.

    (0) (0)
    When I was "mortgage shopping", I reached out to (4) different companies from the comfort of my home very late at night through the internet. Zach was the first one who reached out to me the very next day early in the morning. It surely paid off to be the early bird. I wasn't that busy at work and had the time to discuss with him my interest in possibly consolidating two loans into one. The second company who reached out to me was like two days after. Obviously, they missed the boat because I had already shared some information with Zach to start the process. Believe it or not, the third and forth company reached out to me like 4 days after. Hands down, Zach is the guy you want to work with. He will reply by text or email in a timely manner and when he says he will call you at a certain time, you better be ready because your phone will surely ring at the time scheduled and not a minute later. Very polite and thorough in his explanations. Knows his business and makes you feel at comfort with his knowledge. He is surely on top of his game... Read More

    Was this review helpful?

  • Loan Officer Review
    from O Fallon, IL
    (5 of 5)
    Recommended!
    Reviewed:

    What an AWESOME Experience!

    (0) (0)
    It was truly a pleasure working with Michael Perez to refinance my home. Michael Perez was extremely knowledgeable and made the entire process pleasant and easy. Michael Perez took the time to fully explain each document, before having me sign them. From the first conversation I had with Michael Perez, he continually told me his goal was to close the loan in 10 to 15 business days, unreal in the mortgage industry. Many KUDOS to Michael Perez, as he met that goal by my closing the loan 12 BUSINESS DAYS from the day we first talked WOW! I highly recommend Michael Perez for anyone wanting to purchase or refinance a home, I know I will definitely call on him in the future! Again, Thank you Michael Perez!!!!!... Read More

    Was this review helpful?

  • Loan Officer Review
    from Vero Beach, FL
    (5 of 5)
    Recommended!
    Reviewed:

    Derrick Thomas

    (3) (0)
    I can't express how great my experience was with Derrick. He did in just a couple of weeks what took Chase over four months to do. Derrick kept me well informed as to what was going on and what was being scheduled and when it was going to happen. He made this all happen with such ease, I never felt like I was alone in this and wasn't just a number. I would highly recommend Royal United and Derrick to anyone and everyone I know. I have also placed a notice on our homeowners site stating this is the place to go and the people to work with. ... Read More

    Was this review helpful?

  • Lender Review
    from Vero Beach, FL
    (5 of 5)
    Recommended!
    Reviewed:

    Appreciation

    (3) (0)
    Royal United Mortgage was a very pleasant experience for me. Derrick Thomas was able to get this done in a matter of a couple weeks where as it took Chase four months, two fees to lock in my interest rate because they couldn't seem to get things together, and I had three closing dates. I wish I had known about this company before. It certainly would have saved me A LOT of leg work, and stress I didn't need. I never once felt alone in this process, Derrick was always there to inform me as to what was needed, what everyone was doing, when things were going to be scheduled and I felt like he was actually looking out for me and I wasn't just a number. I will highly recommend Royal United and Derrick Thomas. You certainly have my respect.... Read More

    Was this review helpful?

  • Lender Review
    from Des Moines, IA
    (5 of 5)
    Recommended!
    Reviewed:

    Refinance Guidance

    (2) (0)
    Royal United Mortgage was my first response to my refinance inquiry. I was granted a great rate and felt like my situation was important to them. Sam Perry was my loan adviser from start to finish and we closed quickly. My experience with Sam Perry and Assistant Vice President Matt Kidwell was swift and professional. I was definitely impressed and plan to refer Royal United Mortgage to friends and family in need of mortgage assistance.... Read More

    Was this review helpful?

Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.