Royal United Mortgage Ratings & Reviews

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NMLS ID: 13390

Royal United Mortgage

(4.6 of 5) 1516 Reviews

92% of our customers would recommend this lender.

About Royal United Mortgage

Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized...

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Loan Officers

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Jeremy Cooley Indianapolis, IN
Matt Matheny Schaumburg, IL
Benjamin Duke Indianapolis, IN
James Groth Indianapolis, IN
Mark Balenger St. Augustine, FL
Richard Salazar Schaumburg, IL
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Customer Reviews

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1516 Reviews

(4.6 of 5)
Review Breakdown
  • (1,256)
  • (109)
  • (19)
  • (15)
  • (117)
  • from Wappingers Falls, NY
    (5 of 5)
    Recommended!
    Reviewed:

    Excellent Experience

    (0) (0)
    From start to finish my loan officer kept me informed. This was an extremely positive experience.

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  • from Hugo, MN
    (5 of 5)
    Recommended!
    Reviewed:

    Employee of the month-Jaclyn Thompson

    (0) (0)
    Great experience because of Jaclyn Thompson. Knowledgeable and very responsive to all questions.

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  • from Bethlehem, PA
    (5 of 5)
    Recommended!
    Reviewed:

    Refinancing home loan

    (0) (0)
    Working with Royal United Mortgage and their representatives, made the process go very smooth and easy. Everything happened as they said it would and when it would. They communicated with me daily through the process.

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  • from Helena, AL
    (5 of 5)
    Recommended!
    Reviewed:

    Easy, quick, helpful, professional

    (0) (0)
    Kevin Stumpf with Royal United Mortgage made this an easy, and comfortable process. Kevin was always available. If I left a message, he called me back within minutes. He answered all of my questions and walked me through completing the online forms. They allowed me to choose my closing attorney and the Title company. I was nervous about doing this online with people out of state. Being able to use a local Title company and closing attorney whom I knew were reputable was helpful. My experience with Royal United Mortgage was an easy, quick, helpful and professional process. ... Read More

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  • from Fort Myers, FL
    (5 of 5)
    Recommended!
    Reviewed:

    Very helpful and trustworthy company

    (0) (0)
    The best financial company I worked with. With their professionalism and flexibility Royal United Mortgage was able to help me with the shortest terms and the best conditions. Definitely would recommend this company!

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  • from Huntingburg, IN
    (5 of 5)
    Recommended!
    Reviewed:

    home refinance

    (0) (0)
    great service

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  • from Oneida, TN
    (5 of 5)
    Recommended!
    Reviewed:

    Surprised and satisfied.

    (0) (0)
    I saw this add about inquiring as to whether or not we might qualify to refinance our home. I answered the questions listed, and within a few minutes (on a Sunday,even) we had received two calls. One from Quicken Loans, to which I said we weren't interested. The second was from "Jeff Alexander, with Royal United Mortgage". I answered him the same. He asked me a couple of questions and if he could just do some rough figuring and call me back. He called back in just a view minutes and gave us a consolidated quote that we couldn't pass up trying. Jeff Alexander was very courteous and patient with us. He took care of everything. The arrangements with the appraiser and the notary. All we had to pay was for the appraisal. Jeff was very helpful to us. ... Read More

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  • from Victorville, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Refinance

    (0) (0)
    I would like to say thank you to Kevin Stumpf very help anlong the way always had answers, when I asked him questions, He laid everything out from day one on a spreadsheet. I would definitely recommend royal United mortgage to everyone and my family and hope to work with them in any future projects. Thank you to royal and Kevin for the very easy help along the way and putting me and my family in a better financial situation for the future.... Read More

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  • from Oneida, TN
    (5 of 5)
    Recommended!
    Reviewed:

    Surprised and satisfied.

    (0) (0)
    I saw this add about inquiring as to whether or not we might qualify to refinance our home. I answered the questions listed, and within a few minutes (on a Sunday,even) we had received two calls. One from Quicken Loans, to which I said we weren't interested. The second was from "Jeff Alexander, with Royal United Mortgage". I answered him the same. He asked me a couple of questions and if he could just do some rough figuring and call me back. He called back in just a view minutes and gave us a consolidated quote that we couldn't pass up trying. Jeff Alexander was very courteous and patient with us. He took care of everything. The arrangements with the appraiser and the notary. All we had to pay was for the appraisal. Jeff was very helpful to us. ... Read More

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  • from Madera, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Experienced

    (0) (0)
    The staff was great

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Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.