Sebonic Financial Ratings & Reviews

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NMLS ID: 66247

Sebonic Financial

(4.7 of 5) 588 Reviews

94% of our customers would recommend this lender.

About Sebonic Financial

Sebonic Financial is a division of Cardinal Financial Company, a full service mortgage banking firm in operation since 1987.  The company is an approved seller/servicer for Fannie Mae, Freddie Mac and Ginnie Mae. Cardinal is also an approved...

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Loan Officers

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Yll Burgija Charlotte, NC
Tamara Eastridge Rockville, MD
Yll Mullaademi Charlotte, NC
Scott Galbraith Charlotte, NC
Todd Andrews Charlotte, NC
Michael Fienberg Rockville, MD
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Customer Reviews

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588 Reviews

(4.7 of 5)
  • Lender Review
    from Kamuela, HI
    (4 of 5)
    Recommended!
    Reviewed:

    Happy in Hawaii!

    (0) (0)
    Had a great experience with this team. Great to work with, great rate, helpful. Thanks!

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  • Lender Review
    from Torrance, CA
    (1 of 5)
    Reviewed:

    They don't honor rate lock, 90 days to close

    (0) (0)
    Cardinal Financial did not honor refinance loan rate lock agreement due to negligence and inaction on their part. Sam Un was my loan originator. From the day I called Cadinal to start my refinances to the day they denied my locked rate, this process took 90 days or more. I engaged Cardinal Financial (dba Sebonic Financial) to refinance 4 residential property loans. I started the process the last week of August 2016. For over 60 days I was asked to provide documentation, which I did on a timely basis. Prior to closing the loans, the loan coordinator asked me on November 2 (over 2 months into the process) for green card documentation for my wife who was a co-signer on the loan. I wrote Cardinal via email on November 2, 2016 that my wife is currently replacing a lost green card, I've attached the I-797 form from the Department of Homeland Security as other supporting documentation. I did not receive any follow up questions from Cardinal on matter. On November 8, 2016 Cardinal wrote me that 3 of my 4 loans were in approval status, and had only asked for a solar panel agreement for the 4th loan, so that they can close the transactions. Cardinal made no mention of any issue with the green card documentation. 3 of the 4 loans closed around the 1st week of December. We received an email on December 2 from Cardinal stating that my final loan was scheduled to close on 12/8/16 and that I should be home that day. This was in reference to the final loan we wanted to close. I was then informed by Sam that they would not honor my locked rate at 3.5%, with no apparent reason. I obtained his supervisor's contact information who responded to me saying that even he had to take time to figure out what was going on in the process. He stated that my first 3 loans should not have closed because of my wife's greed card documentation, Cardinal did not met Fannie/Mae Freddie Mac guidelines on the first 3 loans. Apparently a different underwriter caught the documentation issue. This was the only time after the November 2 email that we were told there was an issue with the green card documentation. We were led to believe everything was okay because Cardinal closed 3 of the 4 loans. Cardinal clearly was negligible with their communication to us. I requested the supervisor to escalate the matter. I received an email from Cardinal's Consumer Advocate on December 12, 2016 stating saying that they will be performing an executive review and will get back to me in 5-10 business days. I did not receive a response until January 12, 2017 (evidencing they clearly were not taking my claim seriously as they far exceeded the 5-10 business day window). They wrote me a letter denying my demand to reinstate the rate lock. Because of the facts above, Cardinal was grossly negligible on my refinance, and they appear to have violated Fannie Mae/Freddie Mac guidelines. Cardinal Financial has destroyed my opportunity to pay a lower mortgage amount each month. And throughout this whole process, my loan originator would not follow up very much unless I requested (on multiple occasions) for status of the transactions. ... Read More

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  • Lender Review
    from Wenatchee, WA
    (5 of 5)
    Recommended!
    Reviewed:

    The best Refi I ever had!

    (0) (0)
    After checking all the available refinance offers available at the time, Sebonic looked like the best rates and fees. Although I was a little apprehensive since I had never heard of them, everyone I dealt with at Sebonic and Cardinal Financial were very professional, knowledgeable, and efficient, and together, got the job done. I give them extra credit for coordinating the appraisal process, as there was a shortage of appraisers since so many people were trying to refinance before rates went back up. I've done at least a dozen purchases and refinances, and this was the best one. They advertised 3.25%, and I got 3.25% ........and without any added fees. Thanks, Ron B ... Read More

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  • Lender Review
    from Elk River, MN
    (5 of 5)
    Recommended!
    Reviewed:

    Very Happy

    (0) (0)
    Being able to complete this process entirely online was great! We really appreciate the service and friendliness of the staff. A great Christmas gift to get our refinance settled before the craziness of the holidays set in. The rate is superb and we highly recommend Sebonic Financial!

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  • Lender Review
    from Bellemont, AZ
    (5 of 5)
    Recommended!
    Reviewed:

    Great experience

    (0) (1)
    Everything went so smoothly and quickly. Everyone was helpful, and made the process of refinancing so much easier! They went above and beyond what we expected.

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  • Lender Review
    from Tallahassee, FL
    (5 of 5)
    Recommended!
    Reviewed:

    Thanks for getting me closed!

    (0) (0)
    Despite many roadblocks, major and minor, Nick made sure that my loan closed at the promised (and locked) rate, way after the lock had expired and rates had gone up. There were any number of problems (many self-inflicted) that Nick worked through and took special care to make sure my loan closed. Thanks Nick!

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  • Lender Review
    from White Salmon, WA
    (1 of 5)
    Reviewed:

    Poor Service at Sebonic Financial

    (0) (0)
    I have serious issues with the rating system for Sebonic Financial and it's mortgage processor, Cardinal Financial. I can't even begin to describe the dysfunction that I experienced with the whole process. Initially, I read the reviews and saw the solid rating and rave reviews. Well, this is one of the most disappointing experiences I've had in any business dealings. I'm not one to write reviews but this cost me time, money and I lost a great rate so I feel I need to speak up. I locked in a solid rate with the help of David Murrow from Sebonic. He was eager to lock me into the process but became woefully inadequate when it came to answering the hard questions. The short story is that the administrators @ Sebonic couldn't find an appraiser from my area to handle my refi so 4 rate lock expirations later and a cancellation cost me $ and serious aggravation. David and the admin at Cardinal were great at deflecting responsibility for the lack of execution regarding my appraisal. Rates went from 3.12% to above 4% during this ordeal. I sure hope this loan wasn't purposefully stalled due to a aggressive rate offer that couldn't be fulfilled. This is an unprofessional and dysfunctional organization based on my experience. If anybody has a regulator contact please send it my way. I'm not a complainer but I feel I need to report this behavior. Borrower beware..... Read More

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  • Loan Officer Review
    from Houston, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Fantastic Loan Officer

    (0) (0)
    John Bennett explained the process to me and answered any questions I had, even once I moved on to the Loan Processing phase. He checked in afterwards just to make sure things were moving smoothly.

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  • Lender Review
    from Houston, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Closed in 25 Days (First-Time Homebuyer)

    (0) (0)
    Sebonic Financial matched the lowest rate of all lenders that I called (and offered a lender credit). Their online process went smoothly and most of the delays were on the Seller's side (Survey). The Underwriting Conditions were spelled out simply and the Loan Processor helped along the way. The closing process went by in a blur. Highly satisfied, especially after reading the negative experiences online (missing deadlines/rate extension/lack of communication) (Note: If you are up against a fast-approaching deadline, definitely call and check the status with questions. They customer care line works wonders if you can't get in touch with a specific person.... Read More

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  • Lender Review
    from Las Vegas, NV
    (5 of 5)
    Recommended!
    Reviewed:

    Exceptional Customer Service!!!

    (0) (0)
    This is my first time that I do refinance. Ms. Yesenia Macias and Mr. Bobby Ko made this process simple and easy to understand. The online application that the Sebonic Financial uses is very easy to use. I would definitely recommend this company for all of your mortgage needed.

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Sebonic Financial is a division of Cardinal Financial Company, a full service mortgage banking firm in operation since 1987.  The company is an approved seller/servicer for Fannie Mae, Freddie Mac and Ginnie Mae. Cardinal is also an approved lending institution for the Department of Housing and Urban Development/Federal Housing Administration and the Department of Veteran Affairs/Veterans Administration with FHAs Direct Endorsement and VA Automatic Lender Authority.  Cardinal is an authorized lender for the USDA/Rural Housing Program, the Pennsylvania Housing Finance Agency and the New Jersey Mortgage Housing Finance Agency.   Cardinal is licensed by the Departments of Banking in many states, mainly in the eastern and southeastern United States.  Its retail and wholesale divisions originate first mortgage loans for qualified borrowers.