Stonegate Direct Ratings & Reviews

NMLS ID: 186732

Stonegate Direct

3 of 5 5 Reviews


Who is Stonegate Direct?

Stonegate Direct is designed to simplify the mortgage experience for you. With our streamlined online process and competitive rates, we make buying or refinancing a home as easy as Ready. Set. Loan. Stonegate Direct is a division of Stonegate Mortgage...

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80% of our customers would recommend this lender. (4 of 5)


Customer Reviews


  • (3) (0)

    Horrible and rude customer service.

    Yes, I recommend this lender

    Lost our first payment (check through the mail) told us they would call if they find it. Never found it to our knowledge. Two weeks later cashed it after we had already made online payment. Then charged us again online four days later! Over 2,000 dollars we didn't have to spend on pre paying our mortgage. They refused to refund a payment. So now we are paid in full through October and it's only August. Guess we will be eating cardboard for the next few months. We will be refinancing with a customer service centered company asap.

    By:   (Nebraska)Reviewed On:

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  • (2) (1)

    Never called me back after 2 promised calls

    Gave initial information and was told I would receive a call back the next morning. No call at all. Called them back and they did call me back to say they would call me back that day. Again, no return call. Horrible customer service and communication.

    By:   (North Carolina)Reviewed On:

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  • (2) (1)

    Great Job

    Yes, I recommend this lender

    Stonegate Direct was awesome, I would definitely recommend to others.

    By:   (Charlotte, NC)Reviewed On:

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  • (1) (0)

    Almost chose them

    Yes, I recommend this lender

    Lender was not able to offer the secondary loan product I needed but was professional, answered questions well, was willing to meet outside of their office to accommodate my family's schedule.

    By:   (Minneapolis, MN)Reviewed On:

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  • (7) (3)

    First Time Home Buyer-Conventional Loan

    Yes, I recommend this lender

    Stonegate Mortgage Corp. really worked for me. My Loan Manager (Mark Morgan) did everything he could to make it an easy experience, especially for being my first house purchase. He worked with me on a level I could understand and communicated properly to myself, the sellers parties and title company. When it came to my sellers strict timeframe, the company as a whole supported me and did everything in their power to assist me in an emotional purchase. Not only would I recommend this lender to people, but will exclusively work with him/Stonegate on my next purchase.

    By:   (Toledo,OH)Reviewed On:

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Stonegate Direct is designed to simplify the mortgage experience for you. With our streamlined online process and competitive rates, we make buying or refinancing a home as easy as Ready. Set. Loan. Stonegate Direct is a division of Stonegate Mortgage Corporation. Founded in 2005, Stonegate Mortgage Corporation (NYSE: SGM) is focused on making the dream of home ownership a reality for our clients. We work hard to provide an outstanding customer service experience throughout the life of your mortgage loan.
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