Supreme Lending Ratings & Reviews

Write Review
NMLS ID: 2129

Supreme Lending

(5 of 5) 343 Reviews

97% of our customers would recommend this lender.

About Supreme Lending

We have a strong and genuine belief in the “customer for life” principle of doing business. It is what fuels our company. Supreme uses the most advanced technologies available to close loans quickly, at a low cost. By combining the use of the internet...

Read more

Loan Officers

View All
Sean Lawson Dallas, TX
Fernando Suarez Dallas, TX
Luther Hyatt Charlotte, NC
FAUSTO CASTILLO Maitland, FL
Vinesa McLeod Tempe, AZ
mariza Delgado Dallas, TX
View all

Customer Reviews

Write Review

343 Reviews

(5 of 5)
Review Breakdown
  • Lender Review
    from Aurora, CO
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Great Experience

    Accessible, easy to work with and very helpful. I closed quick and they made sure I was informed of everything. Great company would definately recommend.

    Was this review helpful?

  • Loan Officer Review
    from Aurora, CO
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Great Service

    She was very helpful and accessible throughout the whole loan process. Great company that I would definately recommend and go with again.

    Was this review helpful?

  • Loan Officer Review
    from Burbank, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Best Loan Officer

    Ozzy, was a God sent. Made thing so smooth and painless. Answered questions on Sunday nights sometimes! I will work with him in the future. A Loan Officer for a lifetime I would say

    Was this review helpful?

  • Lender Review
    from Burbank, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Made Things Great

    Ozzy, one of the best lenders in the business. He has gone out of his way to make sure things get finished on time and with the least amount of pain. Sal, who helped as well, could not have been any more professional. These two are a great team!

    Was this review helpful?

  • Lender Review
    from Keller, TX
    (1 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Terrible Experience

    I'm beyond frustrated with the entire process of my loan that happened at your Colleyville location. My loan officer was Roderick See. Overall the communication in that office is totally absent. In my experience no one knew what their other team player was doing. I would send my documents over to Rod See and his assistant would say he didn't have anything. I have emails showing everything that has happen along the way of my entire loan process. I not only had the assistant that was working with me but I had two more additional employees at that office that would email me to let me know they were on my case. The two employees I'm referring to are both loan processors. Which I was advised by another upper staff member that my loan processor ended up either leaving or got fired. Which no one had notified me of or reach out to me to provide me with my new loan processor. So since no one had notified me I had been taking the time to send all the documents to her. Which a couple of days passed by so at the time I called to see if they received my documents they told me that she hadn't received them. I was like I sent them to the processor and she advised me she was no longer in that office. This is just one instance of a communication fail at that office. When I have reached out to Rod See throughout this entire process there has been several issues of communication. Now I will tell you what was my breaking point with beyond frustration with this Colleyville location. My original close date was set for Thursday September 27th at 11am. We didn't close until Monday October 1st at 9am. My previous lease stated I was to be out by September 29th from that property. I was told by Supreme Lending that the documents were to be sent to the Title Company by 11am on Thursday on Wednesday September 26th. I took off from work from Thursday September 27th - 30th. The title company advised me that they had yet to see the documents come in at 10 am or so. I contacted Rod on numerous occasions to see what the hold up was. He simply told me that they needed more time to complete the docs. They did moved the time to 2:00pm. Being that the title company was in plano we headed that way about 1pm. When we call the title company again they still stated the documents hadn't came in from Supreme Lending. So then I called Rod again and got no response. So then I decided to take matter into my own hand since both Rod and kalyn wouldn't return my calls or emails. I asked to speak to upper management which they passed me to a supervisor which was a Processor for my loan. I sent her a long email regarding my concerns on September 24th 3 days prior to my closing date. She advised me she was taking care of it and getting upper management to look into it. So when Thursday came on September 24th and I spoke on the phone with her regarding my concerns again she stated she was working on involving upper management. So while we were waiting in Plano at the title company they said that the documents came in and could get us in at 4pm. So we came in and signed over 200 pages of documents thinking we would be done after signing and the keys would be in our hands. That unfortunately was not the case. The title company stated that due to them not supplying them with the documents in time which was supposed to be 11am for our original closing time that funding couldn't be completed. So that was a whole entire day we didn't get to do anything. We had planned to get a fridge get financed for our furniture and couldn't do anything on that day. So we were upset but still hopeful that at least it would be completed by Friday Both Rod and the Title company reassured me it wouldn't be an issue.So Friday morning came and about 9am without any updates via phone or email I started calling. I first contacted Rod and after about 2 calls to him and 2 calls to one of his assistants Rod finally calls me back. He stated that the documents we signed on Thursday would need to be resigned completely over due to the seller not signing the documents on the same day as I did. So I ask him why did we sign if he knew that the seller hadn't signed the docs. He told me that she had signed them Friday morning and that he couldn't release the funding to the seller until everyone resigned. So then I reach out to the title company and stated that Rod never disclosed the policy and guidelines of the down payment assistant program regarding that funding can only be released if the seller and buyer sign on the same day and funding has to take place on the same day. Between the title company and supreme lending trying to find loopholes on both ends to try and make one or the other to fix the issue to make the loan close on Friday the end result was it got to late in the day to complete the closing on Friday. So now the earliest time we could close according to Rod was Monday. The seller was contacted after the back and forth arguments between the title company and Supreme Lending and no one was willing to budge. So when the seller was contacted she state she was at the airport about board a plane to see her sick mother who was being hospitalized. So not only did we loose all of Thursday we lost another day which was Friday. Keeping in mind we reschedule everything on Thursday for Friday which included water, electricity, cable&internet, renting a uhaul and financing on our furniture and now we would have to reschedule again. Also keeping in mind we had to be out by Saturday September 29th. So not only did we have cancellation fees we had to get a uhaul. We had the stress of figuring out where we would live and where all our things could go. By this time I had several mental breakdowns. We had know lost two day and had taken the time off from work to have enough time to move things into the house we thought we would have on Thursday septemeber 27th. Luckily after all this my realtor got in contact with the seller and she cooperated that we could do a lease back. So that we could have a place to stay. She a course charged us a 75.00 fee for each night we stayed there Friday - Sunday. I advised Rod about our situation and he simply said I'm sorry but there isn't anything he could do for me. So not only had Supreme Lending had my 3400 dollars for closing cost since Thursday which was most of my savings for cushioning but now I had to give extra money I didn't have for a situation that I was not at fault for. So we were schedule for 9am Monday morning. It took us another 2 hours to complete all the documents we had already signed on our original closing date on September 27th. Our loan was finally completed and funded by October 1st at 11:13am. Keeping in mind we had to ask the entire day off on Monday from work without the proper amount of notification as well as time we shouldn't have had to ask off for. From Thursday September 27th through October 1st not once did Supreme Lending or Roderick See make this process a pleasant experience for anyone. It left a complete bad reputation for myself, my realtor and the title company. Roderick never took ownership of any of his mistakes during this time. Never once offered to help me out or go out of his way to give me suggestions for anything. This has been a very traumatizing experience for me and everyone involved. I was so traumatized that I felt I needed to reach a person in more authority than my loan processor. So I called several time to the receptionist in Colleyville asking for someone with more authority. She constantly passed me to Rod which I told her I no longer wanted to speak with him. He lies straight through his teeth to try and save his own behind. So the receptionist told me to leave a voicemail or email the manager over the Colleyville location. I left 2 voicemails and sent 1 email to this manager. I didn't get any response back. So I then decided to go in the Colleyville office to speak in person with the manager and the front receptionist advised me he was too busy... Read More

    Was this review helpful?

  • Loan Officer Review
    from Avondale, AZ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Home at Last!!

    David was very helpful in researching all the options available to me and then in helping me understand those options so that I could make the best educated decision on my loan. Working with David made the home buying experience a lot less stressful than past experiences. Thank you David!

    Was this review helpful?

  • Lender Review
    from Springfield, OR
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Fantastic experience

    They help me with my refinance and was nothing but wonderful. They communicated every detail and when I had questions he responded very quickly.Thanks again for all of your help throughout the entire process.

    Was this review helpful?

  • Loan Officer Review
    from Springfield, OR
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Two thumbs up

    David help me with my refinance and was nothing but wonderful. He communicated every detail and when I had questions he responded very quickly. Thanks again David for all of your help throughout the entire process.

    Was this review helpful?

  • Loan Officer Review
    from Denton, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Ozzy is great!!

    Ozzy was amazing. He followed through with all his promises and I received exactly what I was looking for. I’m so glad I went through the process with him. I would definitely recommend him to all my friends and family.

    Was this review helpful?

  • Loan Officer Review
    from Phoenix, AZ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Great refinance experience

    David help me with my refinance and was nothing but wonderful. He communicated every detail and when I had questions he responded very quickly. At the completion of the process the title company made a mistake on depositing my funds and David was extremely diligent on helping obtain my funds even though it wasn’t his error. Thanks again David for all of your help throughout the entire process... Read More

    Was this review helpful?

We have a strong and genuine belief in the “customer for life” principle of doing business. It is what fuels our company. Supreme uses the most advanced technologies available to close loans quickly, at a low cost. By combining the use of the internet along with advanced processing software and automated underwriting systems, we have taken the mystery out of approving and closing a home loan. With automated updates and a constant focus on customer service our clients always know what the status of their loan is. Complete your application with Supreme Lending today and let us show you how easy it is to be approved for a home loan.