SurePoint Lending,LLC/First Residential Mortgage Ratings & Reviews

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SurePoint Lending,LLC/First Residential Mortgage

(4 of 5) 2526 Reviews

100% of our customers would recommend this lender.

About SurePoint Lending,LLC/First Residential Mortgage

SurePoint Lending abn First Residential Mortgage Network was founded in 1995 and is LendingTree's 2009 #1 Refinance longform lender based on closed units. Our commitment to customer care has made us one of the nation's leading mortgage-banking firms....

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Customer Reviews

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2526 Reviews

(4 of 5)
  • Lender Review
    from Texas Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    January 24, 2011
    Loan Closed On:
    February 18, 2011

    Highly Recommend SurePoint

    (0) (0)
    I am really impressed with SurePoint. Eric Carter is very knowledgeable and competent but not high-pressure. I received a highly competitive rate and closing costs after looking at many offers. I have no regrets and highly recommend them. That being said, there were many excellent firms that competed for my business (among them, Guaranteed Rate and Great Western). Lending Tree is a great outfit, and SurePoint was outstanding... Read More

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  • Lender Review
    from Houston, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    November 30, 2010
    Loan Closed On:
    February 7, 2011

    Good Experience

    (0) (0)
    The loan process took a little longer than originally quoted, but we did have the Christmas and New Year holiday's to contend with. Brandon, our loan officer, did a great job. He was available to answer questions/concerns and if he was not available when we called he always returned calls in a timely manner. I would recommend using Sure Point to friends and family. We got a great rate and very good service... Read More

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  • Lender Review
    from austin tx Confirmed LendingTree Customer
    (2 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    December 2, 2010
    Loan Closed On:
    February 1, 2011

    refinance

    (0) (0)
    pros: Loan officer was very diligent and pro-active cons: I was told early my appraisal was good at any other lending institute (not true) The rate given to me early on was considerably higher by closing (did not lock rate till closing) The initial closing cost quoted to me was almost 3 times higher at closing There appeared to be a complete disconnect between the loan officer and his underwriter... Read More

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  • Lender Review
    from California Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    July 24, 2010
    Loan Closed On:
    January 28, 2011

    Good with Issues

    (0) (0)
    At first what seemed to be an ordinary refinance at a lower 10 year fixed rate, turned out to be a lengthy scenario with various obstacles and repeated additional documentation required by the lender. I thougth the closing costs and fees were a bit high given that the finaning company will also achieve a profit from selling the loan to a bank. However, the agent I interfaced with was very patient, attentive and extremely responsive to my inquiries. Overall, I would rate the service as fair. If asking what would have made it Excellent overall, I would say a slightly better rate equal to or very close to an ARM and much lower closing fees... Read More

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  • Lender Review
    from Missoula, MT Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    November 2, 2010
    Loan Closed On:
    January 5, 2011

    Positive Experience with Surepoint

    (0) (0)
    I had an overall positive experience refinancing my first and second mortgages with Surepoint Lending. Rick Anderson from Surepoint was very responsive, and worked with me via e-mail (which was my preference) to get everything done quickly and efficiently. He was very professional and courteous. I have no complaints at all.

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  • Lender Review
    from Sedona, Arizona Confirmed LendingTree Customer
    (2 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    October 30, 2010

    Origination Fee Unreasonable

    (0) (0)
    Fees were high no matter how the new format is required to combine them. Also, the company did not address how my $95,000 original loan amount became their original loan amount $101,000. I was not requesting a FHA loan as I don't have one currently. However, I was requesting a DU Re-Fi Plus which could give up to 125% LTV. I also requested loan information from my credit union and apparently they have not heard of the new combined lenders and origination fees as I was quoted only an origination fee of 1%. There total closing costs were $3284.66. Check all options out there before committing to any lender... Read More

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    Thanks for giving us the opportunity to respond. We take all complaints very seriously and we are sorry to hear our customer was not pleased. In the review the customer states he or she was accustomed to the 1% origination fee. In the past, origination fees and lender fees were listed separately on the GFE. Due to recent industry changes, lender fees and what previously was considered the origination fee, are listed together on the GFE. Our breakdown of origination for this customer was our standard $1495 lender fee plus 1% (previously called the origination fee). Since they are disclosed as one fee now, called the origination fee, they must be listed and disclosed as one. In addition, this was an FHA loan which carries an addition fee of 1% (FHA UFMIP) which is up front mortgage insurance and required on all FHA loans. As the customer said, we are unable to move forward due to value issues, but as far as the fees are concerned, they were the same as quoted, just listed differently than previous GFEs the borrower may be used to. We hope this clarifies the concerns, but as always, if there are further questions, feel free to contact us directly.
  • Lender Review
    from San Francisco Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    August 16, 2010
    Loan Closed On:
    December 6, 2010

    Refinance With Brian Early at Surepoint

    (1) (0)
    I completed the refinance of my home with Surepoint Lending during the first week of December, 2010. My loan agent, Brian Early was professional, qualified, diligent and sincere. He responded to all my inquiries in a timely manner and kept me apprised of what came next in the process. Most importantly, despite the fact that I was certainly not Brian’s only customer, he treated me as if I was and managed to answer all my e-mails by the end of the day I sent them, sometimes almost immediately! Expenses, interest rate and time to closing were all as represented by Brian. Choose Surepoint Lending and ask for Brian Early... Read More

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  • Lender Review
    from Nashville, Tn. Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    November 14, 2010
    Loan Closed On:
    December 14, 2010

    well done

    (0) (0)
    Cody Smith, my loan officer, was excellent in his professionalism. Answered all my inquiries and kept me informed of the process. Always got back to me quickly. Made the process easier than I expected.

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  • Lender Review
    from San Antonio, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    August 30, 2010
    Loan Closed On:
    October 18, 2010

    Great experience - thanks Eli !

    (0) (0)
    Eli and Surepoint Lending were wonderful to work with! I've never handled such important business over the interent and phone but Eli helped me feel very comfortable with the situation. He was very responsive and always made sure to quickly answer any and all of my questions. Even when we hit a "bump in the road" with the appraisal process, he was quick to respond. He listened to our concerns, took them to his supervisor and had a resolution to the problem within a day! I can't even begin to express how quick and easy this whole process was. I highly recommend Surepoint Lending and want to sincerely thank Eli Salhaney for all that he did... Read More

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  • Lender Review
    from Los Angeles, CA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    October 31, 2010
    Loan Closed On:
    December 7, 2010

    Refinance with SurePoint

    (0) (0)
    Richard from SurePoint was outstanding. The customer service he displayed was only surpassed by his responsiveness to every question I had. He promised a rate and DELIVERED! He promised we would close quickly and he DELIVERED! Always ask for Richard from SurePoint to work on your loan. You will not regret it!

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SurePoint Lending abn First Residential Mortgage Network was founded in 1995 and is LendingTree's 2009 #1 Refinance longform lender based on closed units. Our commitment to customer care has made us one of the nation's leading mortgage-banking firms. We've transformed the loan process. So what was once lengthy and confusing is now quick and pleasant with straight talk and straight answers.Our many successes have been recognized nationally. In 2003, we were the proud recipients of the prestigious Better Business Bureau Torch Award for Marketplace Ethics and Integrity and we were a finalist in 2004. We were also named the Best Place to Work in the State of Kentucky 2005, and runner up 2006.SurePoint Lending judges its success on customer satisfaction, so our primary goal is to tailor a loan to fit your needs. Our professional Loan Advisors are able to service loans of all types. Whether we are helping you with refinancing, a new home purchase, debt consolidation, a cash out, or financing home improvements, our industry-leading turnaround times get you what you need faster.