Sweetwater Mortgage Company Ratings & Reviews

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NMLS ID: 225711

Sweetwater Mortgage Company

(4.7 of 5) 193 Reviews

96% of our customers would recommend this lender.

About Sweetwater Mortgage Company

Sweetwater Mortgage Company is a Texas corporation established in 1994 serving Houston, Dallas, Austin, San Antonio, and the entire great state of Texas. We are FHA approved, VA approved, a correspondent lender, and a mortgage broker. Over the years,...

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Loan Officers

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James Norris Houston, TX
Elle Roloff-Norris Houston, TX
Sandra Starnes Brenham, TX
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Customer Reviews

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193 Reviews

(4.7 of 5)
  • Loan Officer Review
    from Englishtown, NJ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Extremely professional

    A true professional and very knowledgeable of the mortgage process. As long as you provide him with what he needs, he will do his very best to make sure you close on time.

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  • Lender Review
    from Englishtown, NJ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Great experience and would highly recommend

    It was a pleasure working with Jim Norris. He is a true professional who is extremely knowledgeable of the mortgage process. He will return your calls, emails and texts in a timely manner. Most of my communications were through email and text, which worked out fine for me. As long as you provide Jim with everything he asked for, he will do his best in making sure you close on time. I am very thorough and there was not one question that I had which Jim could not answer. This is actually my second time working with Jim and I would highly recommend him to all my friends and family. ... Read More

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  • Lender Review
    from Austin, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Prompt, precise and responsive

    Sweetwater Mortgage Company was prompt, precise and responsive. They closed on time and within the terms of the original quote.

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  • Loan Officer Review
    from Bandera, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Satisfied customer

    Excellent and prompt in every aspect of the process.

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  • Lender Review
    from Bandera, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Satisfied customer

    Sweetwater was very prompt and helpful during the lending process. I gladly recommend them to others.

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  • Lender Review
    from Pflugerville, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    my last refi

    this has been one of the easiest refi's that i have ever done. start to finish with no problems, just results.

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  • Lender Review
    from Houston, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Best mortgage experience EVER!

    Words cannot express the gratitude I have for such phenomenal service and attention Sweetwater Mortgage gave me. They helped with what could have been a bumpy road and made it a very smooth refinance process. They are a top notch communicator and were always quick to respond to any question or concern I had along the way.

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  • Lender Review
    from Corpus Christi, TX
    (5 of 5)
    Recommended!
    Reviewed:

    Great Mortage broker

    Jim was great at finding the rate I wanted. He completely steered me through the process. He was quick to answer all emails. Highly recommend.

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  • Lender Review
    from Concan, Texas
    (5 of 5)
    Recommended!
    Reviewed:

    Sweetwater Mortgage

    Jim Norris did a fantastic job getting this refinancing of this loan approved with a the issues!!! Great job!!!

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  • Lender Review
    from San Antonio, Texas
    (5 of 5)
    Recommended!
    Reviewed:

    Great service

    After speaking directly or via email with several lenders who contacted me after my initial request for rate information on LendingTree.com, to see if it would be worth refinancing the existing mortgage on my home, I selected the mortgage broker with the lowest rate and one with excellent reviews. That company was Sweetwater Mortgage, which offered me the lowest 15-year refi rate of any provider I spoke with, almost a full point lower than many lenders. Also, Elle Norris provided excellent service to me in keeping me informed, as to what was required and next steps, throughout the process. Once all of my documentation had been reviewed and approved by the underwriter, the closing process was very quick and funding occurred within 3 business days as promised. I am very happy with the service I received. I highly recommend Sweetwater Mortgage... Read More

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Sweetwater Mortgage Company is a Texas corporation established in 1994 serving Houston, Dallas, Austin, San Antonio, and the entire great state of Texas. We are FHA approved, VA approved, a correspondent lender, and a mortgage broker. Over the years, we have earned an excellent reputation in the Texas real estate community for outstanding programs, rates, closing costs, customer service, and "cutting edge" technology. Sweetwater Mortgage Company's number one priority is to provide the most professional customer service possible. We have received numerous awards and recognition such as the Wall Street Journal's "Most Competitive Rates", LendingTree's "Face of Success", LendingTree's prestigious "President's Club Award", several Lending Tree "Gold Leaf Awards", Lending Tree's 2006 "Most Improved Lender - Purchase Close Rate", and the Better Business Bureau's "Gold Star Award" for outstanding customer service for three consecutive years!