Sweetwater Mortgage Company Ratings & Reviews

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NMLS ID: 225711

Sweetwater Mortgage Company

(4.7 of 5) 193 Reviews

96% of our customers would recommend this lender.

About Sweetwater Mortgage Company

Sweetwater Mortgage Company is a Texas corporation established in 1994 serving Houston, Dallas, Austin, San Antonio, and the entire great state of Texas. We are FHA approved, VA approved, a correspondent lender, and a mortgage broker. Over the years,...

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Loan Officers

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James Norris Houston, TX
Elle Roloff-Norris Houston, TX
Sandra Starnes Brenham, TX
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Customer Reviews

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193 Reviews

(4.7 of 5)
  • Lender Review
    from TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    April 25, 2014
    Loan Closed On:
    June 25, 2014

    Good Service

    I had such a great experience with this company. They gave me no problems and did everything the best they can. The process was quick and smooth. My questions were answered very quickly and the employees were very friendly.

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  • Lender Review
    from San Antonio Texas Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    July 1, 2013
    Loan Closed On:
    September 3, 2013

    Great service

    Rates and fees were competitive but the best quality of the company was customer service. I received prompt responses to all my questions and did not feel pressured or harassed to make any decisions.

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  • Lender Review
    from Midlothian, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    August 6, 2013
    Loan Closed On:
    September 11, 2013

    Better Than Expected

    Jim Norris closed our house in less than 30 days. Since this was our second home buying experience, we were expecting it to take longer and have several speed bumps during the process. None of this happened with Sweetwater Mortgage. I read the reviews before responding to the rate quote I was given and found Jim to be very responsive by e-mail. I had no intention of trying to conduct business via phone, since the reviews all stated e-mail was the way to go. The rate and closing costs were better than the competing rates, and as long as you have your paperwork in order and can get Jim what he asks for, you are in for a quick, painless close. I have recommended Sweetwater to friends of ours that are in the market and cannot say enough about them and Jim in particular. 5 stars all around and will use them again on our next sale. Thanks again, Billy ... Read More

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  • Lender Review
    from South Padre Island, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    July 1, 2013
    Loan Closed On:
    August 23, 2013

    Sweet! (as in sweetwater)

    Michelle did an outstanding job of helping us complete this short sale. Would definitely recommend her.

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  • Lender Review
    from Missouri City Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    August 6, 2013

    False closing cost figures

    Says no closing cost...they came back with over 4000.00 in closing cost. Wasted my time...others are 1000.00 cheaper.

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    The initial email sent out from LendingTree via Marksman doesn’t include the lender fees. Sweetwater was told this by Marksman who sends out the quotes for us. I did email three (3) detailed closing cost fee worksheets and the closing costs do total up to over 4,000. HOWEVER, there are lender credits that are subtracted out from this total. I attempted to explain this and show him where to locate this on the fee worksheets. I was not able to explain this because he hung up on me almost immediately. I did send him an email and told him that if he would subtract out the credits, he would find that we are usually very competitive with other lenders. The closing costs after credits subtracted out ranged between $3752.71 and $2258.20 depending on rate chosen. These amounts would have put our closing costs in line with other lenders. I received no response to this.
  • Lender Review
    from Houston, Tx Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    May 15, 2013
    Loan Closed On:
    June 28, 2013

    Great rates and closed on time!

    Had a very good transaction with Sweetwater Mortgage. Jim kept us informed and we closed the complicated transaction by our required timeframe. Rates were much lower with better fees. Overall, a great experience. Almost all correspondence was via email.

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  • Lender Review
    from San Antonio, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    March 11, 2013
    Loan Closed On:
    April 24, 2013

    Smooth as a baby's butt...

    Sweetwater had the best rate, competitive fees, tremendous communication, and was very organized and professional . The rate was almost half of the rate Quicken Loans quoted. Fees were around $500 higher than some other companies, but the rate was much lower so I'll make up the $500 very quickly. I'll admit to being a bit hesitant to do a 'long-range' refi, but it was incredibly smooth and painless. Sweetwater does a great job, and I highly recommend you give them a shot at your refi... Read More

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  • Lender Review
    from Laredo, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    November 14, 2012

    Excellent Customer Service

    I recommend this Lender based on excellent customer service, immediate responsiveness (even on weekends), and the most competitive rate I could find on the internet.

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  • Lender Review
    from San Antonio, Texas Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    December 8, 2012
    Loan Closed On:
    April 29, 2013

    Excellent Experience & Communication!

    I refinanced my home through Sweetwater Mortgage. I have refinanced homes several times in the past and this was by far my best experience. I worked with Elle and she was extremely responsive. If I sent an email at 9:00pm at night she typically responded by 9:30pm. I sent emails on several occasions and I came to expect the fast response-- and I was never let down. The rate was great and she closed within the 30 day lock. I did think that the closing cost were a little higher than some offers that I saw on the web, but not by much. For the rate I received and the excellent experience I am extremely satisfied. I would not hesitate to use Sweetwater again or to recommend them to a frien... Read More

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  • Lender Review
    from Colleyville, Texas
    (5 of 5)
    Recommended!
    Reviewed:

    Great Experience

    Michelle at Sweetwater handled my mortgage on the purchase of a foreclosed house in the D/FW area. She was very responsive and took the time to fully answer any questions I had. Sweetwater had the best rate/closing cost combination I could find. I would definitely recommend them to anyone looking to buy or refinance. It was a pleasure working with Michelle, and financially, a very good decision to go with Sweetwater... Read More

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Sweetwater Mortgage Company is a Texas corporation established in 1994 serving Houston, Dallas, Austin, San Antonio, and the entire great state of Texas. We are FHA approved, VA approved, a correspondent lender, and a mortgage broker. Over the years, we have earned an excellent reputation in the Texas real estate community for outstanding programs, rates, closing costs, customer service, and "cutting edge" technology. Sweetwater Mortgage Company's number one priority is to provide the most professional customer service possible. We have received numerous awards and recognition such as the Wall Street Journal's "Most Competitive Rates", LendingTree's "Face of Success", LendingTree's prestigious "President's Club Award", several Lending Tree "Gold Leaf Awards", Lending Tree's 2006 "Most Improved Lender - Purchase Close Rate", and the Better Business Bureau's "Gold Star Award" for outstanding customer service for three consecutive years!