Sweetwater Mortgage Company Ratings & Reviews

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NMLS ID: 225711

Sweetwater Mortgage Company

(4.7 of 5) 193 Reviews

96% of our customers would recommend this lender.

About Sweetwater Mortgage Company

Sweetwater Mortgage Company is a Texas corporation established in 1994 serving Houston, Dallas, Austin, San Antonio, and the entire great state of Texas. We are FHA approved, VA approved, a correspondent lender, and a mortgage broker. Over the years,...

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Loan Officers

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James Norris Houston, TX
Elle Roloff-Norris Houston, TX
Sandra Starnes Brenham, TX
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Customer Reviews

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193 Reviews

(4.7 of 5)
  • Lender Review
    from Houston, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    January 24, 2013
    Loan Closed On:
    March 5, 2013

    Great Experience

    Application and process was very simple, no surprises and I got a great rate. Responsive and easy to work with. I recommend Sweatwater Mortgage.

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  • Lender Review
    from Houston TX
    (5 of 5)
    Recommended!
    Reviewed:

    Feb 2013 Refi

    Sweetwater did a great job on my refi loan, and beat everyone else's fees by a good 30%. They were very flexible in accomodating my requests on various details of the refi, and we closed within about three weeks from the original paperwork. We did everything by email, which I highly prefer as I am too busy to be on the phone. I've already recommended them to several friends... Read More

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  • Lender Review
    from Texas Confirmed LendingTree Customer
    (3 of 5)
    Reviewed:
    Date of Service:
    April 14, 2012
    Loan Closed On:
    February 1, 2013

    Duration

    We started this process in early Oct/2012. After many emails and the near sacrifice of our firstborn child, we closed in Jan/2013! It was ridiculous! The Lender said it was due to an "influx" of applications. I don't care about that. The entire process was aggravating.

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    The turn time of this loan in underwriting was totally out of Sweetwater’s control and it didn’t only happen to Sweetwater Mortgage but other mortgage companies as well. The borrower’s wife, who was not on the loan, was upset because a family member got their mortgage done in 30 days. This loan was submitted to underwriting with the lender on 10/26/12 on a Friday, but the lender input it Monday 10/29/12. At that date the lender underwriting turn time posted was 20 business days which would have taken it to 11/26 since Thanksgiving holiday, but on 11/26 they posted they were only on loans from 10/15/12. On January 9th it finally came out of underwriting and since it took so long the lender requested updated credit, title, assets, and income. The loan got a clear to close 1/15/13, but the borrowers couldn’t close until 1/28/13 and it funded finally 2/1/13. They closed with the same rate and no charges for extending the lock. The lender gave free extensions due to this being their problem. I could have moved to another lender, but that would have meant another appraisal since the other lender won’t take transferred appraisals and a higher rate which was out of the question. The loan was totally smooth it just took forever. This is not the norm at all in fact today this lender is down to 15 business days because they hired more underwriters. As for the many emails, we send weekly loan status reports so of course since it took so long the borrower had a lot of emails.
  • Lender Review
    from Portland, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    December 3, 2012
    Loan Closed On:
    February 4, 2013

    Highly reccommend

    Very positive experience with Jim Norris & Sweetwater. Sweetwater gave us the best rate I could find, and was very easy to deal with. Jim kept us informed with almost daily emails on status.

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  • Lender Review
    from Magnolia, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    July 9, 2012
    Loan Closed On:
    July 9, 2012

    Awesome customer service!

    I would recommend Sweetwater to anyone because of the great customer service, quick answers to MANY questions, and most of all, honesty and integrity. Jim is the person we dealt with, and because of our fear of mortgage disasters, we had lots of questions after reading the paperwork sent to us. Jim was very patient and took whatever time was necessary to answer our questions and through the whole proces, he always answered our e-mails quickly. I cannot think of one thing that I disliked about Jim or Sweetwater Mortgage... Read More

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  • Lender Review
    from Carrollton, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    February 21, 2012

    Best Rate, Processed Quickly, Great Service!

    We can't thank Jim Norris and Sweetwater enough for helping us purchase our first home and making it a great process! We checked with at least 10 different lenders to see what kind of rates we qualified for, and Sweetwater easily offered the best rate up front, no buying down points, no negotiating based on offers from other lenders, no games. When we found our home, Jim drafted a pre-qualification letter for the seller, we put in an offer, and then locked in our rate -- the same great rate offered in their first email to us! I thought it was too good to be true, but we just closed on a wonderful new home, at an unbelievable rate. Even the title company said it was the lowest rate they'd ever seen on a 30-year conventional mortgage! We are very grateful to Jim for processing everything so quickly and for his great communication with our realtor and our title company. Jim was always available for quick questions by email (and we had a lot, because we were first-time homebuyers)! We couldn't be more appreciative and will definitely recommend Sweetwater to friends and family... Read More

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  • Lender Review
    from Houston, TX Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    November 17, 2010
    Loan Closed On:
    March 25, 2011

    Sweetwater Refi

    Overall we were very pleased with Sweetwater and Jim, the person assigned to our refinance. Jim was extremely responsive and very quick to answer questions. He was also very patient and flexible with us, as our refi process was also a race against a baby. (Fortunately he got us closed before the baby came!) I know we're not supposed to mention 3rd parties, but we were also pleased with the title company Jim chose... Read More

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  • Lender Review
    from Houston, TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    February 7, 2011
    Loan Closed On:
    April 11, 2011

    Excellent

    Great service, very quick responses to questions. I can't say enough good things about Jim Norris and Sweetwater.The process was fast, thorough and professional. Simply outstanding !

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  • Lender Review
    from San Angelo, TX Confirmed LendingTree Customer
    (4 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    January 27, 2011
    Loan Closed On:
    March 29, 2011

    Lot of advise and patience

    I would highly recommend Elle at Sweetwater Mortage to handle any of your financial needs. She gave great advise and showed a lot of patience in the time that it took us to close. A great big THANK YOU goes out to her and Sweetwater Mortgage.

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  • Lender Review
    from PILOT POINT TX Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    August 11, 2010
    Loan Closed On:
    November 19, 2010

    REFI IN PILOT POINT TX

    Had excellent response time and all costs were well within the estimates. Could not be more pleased with the experience. Being able to everything online was nice, especially uploading edocs. No faxing necessary.

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Sweetwater Mortgage Company is a Texas corporation established in 1994 serving Houston, Dallas, Austin, San Antonio, and the entire great state of Texas. We are FHA approved, VA approved, a correspondent lender, and a mortgage broker. Over the years, we have earned an excellent reputation in the Texas real estate community for outstanding programs, rates, closing costs, customer service, and "cutting edge" technology. Sweetwater Mortgage Company's number one priority is to provide the most professional customer service possible. We have received numerous awards and recognition such as the Wall Street Journal's "Most Competitive Rates", LendingTree's "Face of Success", LendingTree's prestigious "President's Club Award", several Lending Tree "Gold Leaf Awards", Lending Tree's 2006 "Most Improved Lender - Purchase Close Rate", and the Better Business Bureau's "Gold Star Award" for outstanding customer service for three consecutive years!