The Federal Savings Bank Ratings & Reviews

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NMLS ID: 411500

The Federal Savings Bank

(4.8 of 5) 74 Reviews

81% of our customers would recommend this lender.

About The Federal Savings Bank

The Federal Savings Bank is a mortgage banker with access to loan programs and funds from various sources across the United States. Our centralized loan operation is the industry’s benchmark for efficient service. We control the entire loan process from...

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Loan Officers

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Suzanne Stokes Annapolis, MD
Erica Sinchak Naperville, IL
Gary Lind Naperville, IL
Janeen Knutson Roseville, CA
Ryan Sabouneh Scottsdale, AZ
Mary Cazares Chicago, IL
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Customer Reviews

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74 Reviews

(4.8 of 5)
  • Lender Review
    from Las Vegas, NV Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    None - we connected, but I didn't move forward
    Date of Service:
    January 19, 2018

    Time Wasters

    I contacted Federal Savings bank after receiving a call from AJ, who claimed to be a Vice President. I spent an hour on the phone giving him all of my information for a cash out refi. . I was supposed to receive a call in 10 minutes to move along with the process. He NEVER called me back. About a week later, I received a call from a different representative and explained the situation. The female representative promised to get to the bottom of it and get back to me. Again, no one has called me back. Finally got hold of AJ today to find out why no one ever followed up. His attitude was very flippant and he said he speaks to hundreds of people a day. This is completely unacceptable to me. If a company wants my business, this is not the way to go about it. Very unprofessional. I would recommend anyone going through this process contact Intelliloans. They are giving me a great deal and have been very responsive from the beginning.... Read More

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  • Loan Officer Review
    from Pompano Beach, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    AMAZING EXPIERENCE !!

    Just closed with The Federal Savings Bank. It was absolutely one the pleasant experiences, I have ever had. Mary and her team, were prompt, courteous, professional and kind. They walk you through the whole proccess, each step at a time. You are always aware of what is going on. I highly recommend The Federal Savings Bank - Chicago !!!! AS GOOD AS IT GETS !!!!! Francis F... Read More

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  • Loan Officer Review
    from Springdale, AR
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    David Orban, Howard Bank

    Mr. Orban was quick to respond to questions, quick to inform me of any issues that came up, and sought for solutions whenever necessary. He found a way to work with my busy schedule, and kept me informed during each step of the loan process. He provided better customer service than many local banks provide, and made the refinance process easy to understand. The fees and closing costs were in line with what any company would charge. ... Read More

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  • Loan Officer Review
    from Clayton, GA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Excellent Refinance

    Mary does not shy away from a challenge. She makes a promise and keeps to it. I would totally recommend her to anyone who is looking for a mortgage or to refinance their property as Mary tells you as it is with no hype.

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  • Loan Officer Review
    from Baltimore, MD
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Personable Experience!

    David was very helpful in explaining how to go through the process, explain my options to roll in my debt, and went through every step of the way with someone there to answer my questions and guide me in order to make the best decisions for myself and the re-fi. He was also flexible meeting me when and where I needed to in order to go over paperwork, as I have a very hectic schedule... Read More

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  • Loan Officer Review
    from Baltimore, MD
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Dave Orban

    It was a real pleasure working with Dave Orban. He was receptive to our questions and answered them very quickly and clearly. We maintained daily email contact throughout the process and Dave kept us up to date and informed. He was patient with us as we compiled all of the necessary documents. He really made the whole process very simple and convenient, which my wife and I truly appreciate. It allowed us to stay focused on our day to day lives. We would certainly recommend Dave to others.... Read More

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  • Loan Officer Review
    from Gulf Breeze, FL
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Great experience

    Working with Dave Orban and Howard Bank to obtain my refinance mortgage was a great experience. Dave was always available to answer my questions and he actively helped me get through any road blocks in the way of closing the loan. 10/10 and I would be happy to work with Dave again.

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  • Loan Officer Review
    from Los Angeles, CA
    (4 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Sr.

    as loans go , im glad that i went through B.O.E. Mortgage (was ENG Lending, i guess to many people thought they were foreign LOL, they are a local small bank with no advertisement ,out of England AR.) anyway s Charles was very knowledgeable about the VA process and handled all the coordinating involved with the VA so i didnt have to he even got my certificate of elig from the VA for me...i had no surprises except at closing when i thought i was going to have to bring a check i got a check! thank you Charles ! you and your team did an excellent job with my loan... Read More

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  • Loan Officer Review
    from Concord, NC
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Refi in NC

    Clear instructions and quick responses to my questions. David was great!

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  • Loan Officer Review
    from Butler, MD
    (5 of 5)
    Recommended!
    Reviewed:

    Great customer service!

    Suzanne was great to work with. I had a very complicated loan that required a lot of expertise and she was fantastic.

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The Federal Savings Bank is a mortgage banker with access to loan programs and funds from various sources across the United States. Our centralized loan operation is the industry’s benchmark for efficient service. We control the entire loan process from start to finish: origination, processing, underwriting, closing and funding. Our team of professional mortgage bankers and operations specialists understand the concerns inherent to the loan process and are dedicated to making that process seamless and worry-free.