Umpqua Bank Ratings & Reviews

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NMLS ID: 401867

Umpqua Bank

(4.3 of 5) 74 Reviews

91% of our customers would recommend this lender.

About Umpqua Bank

Hello from Umpqua Bank, a subsidiary of Umpqua Holdings Corporation. We have local home lenders in your neighborhood, from southern California to Puget Sound and the state of Washington, from the Oregon coast to north/central California coast, and from...

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Loan Officers

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Peter Herr Tigard, OR
Stephen Baker Tigard, OR
Matthew Tolbert Tigard, OR
Glenna Devleming Spokane, WA
Joel Armstrong spokane, WA
Austin Brown Spokane, WA
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Customer Reviews

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74 Reviews

(4.3 of 5)
  • Lender Review
    from Troutdale, OR
    (1 of 5)
    Reviewed:

    Horrible responses, bad customer service

    (1) (0)
    I purchased a house in Portland, OR on August of 2015. I used Max Hergic as my brother recommended. Great guy. Very good customer service and responsive, but through half of our loan process he left on to vacation and left me with Chris Bryson. Max was great but left me in the moment I would of liked him to complete and finish what he started. The reason is is that Chris Bryson has changed my whole perspective on there service. She would never respond to emails, or calls. I had urgent questions the I needed answer too, but no luck. I even CC max and still no response. We were to close on 7th of sept or earlier as I requested and provided all the necessary document and info to do so. The reason to close on or earlier of that date was due to me going out of town, and with the holiday weekend we wanted to have all our stuff moved in, so I won't have to pay extra month for next months rent at my previous house. Well that did not happen as Chris was slow at my requests and would never respond. I was stuck and was unable to move in for a other month as I was out of town, and could not get man help that I was initially was gonna on that holiday weekend. I was very unhappy with Chris Brysons business and there service and would never recommend... Read More

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  • Lender Review
    from Vancouver, WA
    (1 of 5)
    Reviewed:

    disappointed

    (0) (0)
    We are still in the process of trying to get this loan. Our credit rating is beyond outstanding, and we have plenty of assets yet Upmqua does not seem to want to lend to us. We filled out an extensive application three months ago and every few weeks they come up with some request for more information. Why not ask for this in the first place? Mean time our builder is ready to go and also perplexed as to why this is taking so long. Far too many excuses too, not very professional in my opinion... Read More

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  • Lender Review
    from Lynnwood, WA
    (5 of 5)
    Recommended!
    Reviewed:

    They ticked all the boxes in a big way

    (0) (2)
    I keep hearing stories about homebuyers not closing on time. I guess they didn't get their mortgages from Umpqua! I can't say enough good things about how Sean, Brian and the rest of the Lynnwood staff ushered me through the process and got me to closing within a time frame I really didn't think was possible. In addition to the speedy closing and great customer service, I got a great rate with low closing costs... Read More

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  • Lender Review
    from Kettle Falls WA
    (5 of 5)
    Recommended!
    Reviewed:

    Refinance

    (2) (0)
    dont change a thing ! Marc & his staff were extremely efficient with the process, helpful & very accurate. Thank you !

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  • Lender Review
    from Portland, Oregon
    (4 of 5)
    Recommended!
    Reviewed:

    Refinance

    (0) (3)
    I appreciate the professionalism of Umpqua Bank.

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  • Lender Review
    from Yakima, WA
    (5 of 5)
    Recommended!
    Reviewed:

    Outstanding

    (1) (0)
    Friendly people helping some people through some pretty stressful desicions and walking them through till the end.

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  • Lender Review
    from Rio Linda, CA
    (1 of 5)
    Reviewed:

    Vultures

    (3) (4)
    Umpqua Bank is very reluctant to work with people requesting modifications no matter what the hardship is, they are a very cold corporation that does not consider situations that effect people, clearly they are only concerned with getting the maximum return for their assets. After multiple requests of a modification there was not 1 response from them either accepting or denying the request. I continued to negotiate any & every option possible in an attempt to save my home to no avail and in the end I was left with the stone cold response of "We have no intention of working with you, that I need to leave the home immediately and that it didn't matter what I did or offered in my attempted agreement." This was the first home I ever bought & I have 4 kids. How do you tell your kids I'm am sorry that no matter what I did that Umpqua Bank was not willing to work with me and we no longer have a home. It's just an investment to them but it was my families home and I made every attempt possible to try and save my home with no cooperation from the lender whats so ever. They never wanted to work with me that was very clear they just wanted to take the roof over our heads no matter what and that is why they are vultures and will always be. I will never refer anyone to them but I will make sure everyone knows about them... Read More

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  • Lender Review
    from Spray, OR
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    April 5, 2013

    sad

    (4) (2)
    they do not finance log homes

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  • Lender Review
    from Port Ludlow WA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    August 25, 2011
    Loan Closed On:
    November 1, 2011

    JLKing1

    (1) (1)
    I highly recommend Sterling Savings who I reached through Lending Tree. I was not even off the WEB site before I had 3-4 calls regarding financing. Matt Tolbert was the only one who was able to handle my unique situation. I recently retired and moved from CA. Matt was so helpful. He was able to do all my pre approval and eventually my financing in a efficient professional manner. I had my home in 30 days. Please consider using Sterling Savings for your mortgage needs you will not be disappointed. He gets a AAAA++++ for service... Read More

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  • Lender Review
    from Pasco, WA Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    December 11, 2010
    Loan Closed On:
    March 2, 2011

    Great Experience

    (0) (0)
    Worked with an awesome Mortgage Loan Officer-Cliff M. Responded to every question/concern I had. On top of everything, and made me feel comfortable about the whole process. Made things easy for, addressed any issues and helped me work through it. Got the keys to my home around the anticipated closing date......AWESOME, HIGHLY RECOMMEND OTHER TO GO THROUGH STERLING. THANK YOU... Read More

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Hello from Umpqua Bank, a subsidiary of Umpqua Holdings Corporation. We have local home lenders in your neighborhood, from southern California to Puget Sound and the state of Washington, from the Oregon coast to north/central California coast, and from central Oregon to Idaho and northern Nevada. When you work with Umpqua Bank Home Lending, you get more from the start. We are a full-service lender offering a wide variety of home loan options for purchase and refinance including first time homebuyer, investment, custom construction / remodel, high balance and government financing programs.  Most importantly, you’ll find good people who simply want to help you get the most from your loan.