U.S. Bank Ratings & Reviews

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NMLS ID: 402761

U.S. Bank

(5 of 5) 9 Reviews

100% of our customers would recommend this lender.

About U.S. Bank

Minneapolis-based U.S. Bancorp (“USB”), with $422 billion in assets as of December 31, 2015, is the parent company of U.S. Bank National Association, the fifth largest commercial bank in the United States. The Company operates 3,133 banking offices in...

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Loan Officers

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Michelle Williams Overland Park, KS
Jennifer Diaz MIssion Viejo, CA
Jason Grigsby Ocenside, CA
Lauren Treat FLORISSANT, MO
Brandon Pavatt Hot Springs, AR
Brionna Groff Sussex, WI
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Customer Reviews

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9 Reviews

(5 of 5)
Review Breakdown
  • (9)
  • (0)
  • (0)
  • (0)
  • (0)
  • Loan Officer Review
    from Florence, SC
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Excellent Experience

    Marquis was excellent to work with. He has a perfect mix of being professional, but also friendly and understanding. Refinancing a VA loan can be an extremely frustrating situation, but Marquis made it easy and fast. His customer service was outstanding.

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  • Loan Officer Review
    from Bayville, NJ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Felt like a family member!

    If your looking for an easy going experience with an individual that doesn't give you the "I'm the next sale" feel, go with Marquis. The bank dictates many of the rates your going to get but Marquis listens to your concerns so he can better Lay out the options available. I called multiple times with questions and his response time was amazing. I had a great experience and highly recommend working with Marquis should you be looking for a smooth process... Read More

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  • Loan Officer Review
    from Chaska, MN
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    Best refinance experience ever!

    Marquis was the best representative we have had. Very gracious and forthcoming, thorough and professional. He clearly explained details and timeline and ultimately got us to our overall goal even though the first phase didn't consider that. So it was a nice surprise at the end of the process,

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  • Lender Review
    from Lake Forest, CA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Equity Loan or Line of Credit
    Services:
    Closed loan with this lender

    Great Company

    U.S. Bank was great!! They helped me through my home equity loan and made it seem like a very smooth and easy process. I will definitely be using them again in the future!

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  • Loan Officer Review
    from Lenexa, KS
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Best Mortgage Consultant in KC

    This was my fourth home loan with Michelle and she is the best. I will never use anyone else. She kept me informed with every stage of the process. No surprises, no games, no hidden fees and a competitive interest rate. My wife and I really appreciate the transparency she provides and her ability to provide honest, quick, and thorough transactions every time. She is a true professional and clearly has a passion for great customer service which results in repeat business from my family. Thanks Michelle... Read More

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  • Loan Officer Review
    from Cedar City, UT
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this loan officer

    5 star loan officer

    Fantastic customer service, very honest and empathetic regarding my concerns. Many of my phone calls were actually answered by her! That almost never happens these days. She even returned a phone call to from her home on a Sunday evening taking time from her family! I was very impressed. Michelle is the primary reason for a five star rating. I have never had this kind of service from anyone in the banking industry. I hope the banks management recognizes how rare it is for someone to go this far above and beyond what I expected. I am a retired area Claims manager, and have a great deal of experience in customer service. Michelle is a super star!!... Read More

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  • Loan Officer Review
    from Statham, GA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Great service, low rates

    Michelle either picked up the phone when I called or called me back within an hour or two. You'll have direct access to your loan officer so you don't have to wade through layers of phone routing to talk to someone. The service was what you'd expect from a small business (excellent) and the rates couldn't be beat.

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  • Loan Officer Review
    from Cupertino, CA
    (5 of 5)
    Recommended!
    Reviewed:

    Refinanced my hoome

    I had been turned down by three other companies by the time I got to Jennifer. I was so depressed and frightened I was going to lose my house. I felt like Jennifer took me under her wing and was eager to show me how to refinance. She was extremely attentive to all my concerns and questions. During the whole process I felt like I was the only one that she was working with. Answered my calls and emails immediately, including on the weekends! I wouldn’t think twice about referring her. I hope to be able to work with her again! Jennifer, thank you for all that you have done for me... Read More

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  • Loan Officer Review
    from orange county, CA
    (5 of 5)
    Recommended!
    Reviewed:

    uplifting and cherfull

    May I say it was a pleasant experience dealing with Jenifer Diaz (JD) for our previous and again our current re-if with these same people DLJ financial, out of Newport beach, ca. They gave us a good rate and closed the loan package quickly. No surprises. Smooth, well run organization. JD was always in an uplifting and pleasant mood, making those frequent phone calls a welcomed experience.she must have taken a class somewhere in how to uplift their spirits and make for a pleasant experience. I would recommend , JD, and DLJ to anyone seeking a re-fi or mortgagee... Read More

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Minneapolis-based U.S. Bancorp (“USB”), with $422 billion in assets as of December 31, 2015, is the parent company of U.S. Bank National Association, the fifth largest commercial bank in the United States. The Company operates 3,133 banking offices in 25 states and 4,936 ATMs and provides a comprehensive line of banking, investment, mortgage, trust and payment services products to consumers, businesses and institutions.