USAA Ratings & Reviews

NMLS ID: 401058

USAA

2.2 of 5 4 Reviews


Who is USAA?

In 1922, when 25 Army officers met in San Antonio, Texas, and decided to insure each other's vehicles, they could not have imagined that their tiny organization would one day serve over 8 million members and become one of the only fully integrated financial...

Read more


50% of our customers would recommend this lender. (2 of 4)


Customer Reviews


  • (3) (0)

    Never again!

    USAA mortgage went down the hill in the past few years. My first experience with them a few years ago was great and I went with them again when buying a second home refusing to believe all the negative reviews. Well, turns out the reviews were right – the mortgage process has become overly complicated and lengthy even for a savvy buyer. Had to push them every step of the way, they did not care about customer service or meeting any deadlines. The closing was postponed because of their fault. Never again I am going with USAA and advising all of my friends not to do it. If you have other services with USAA such as insurance, banking etc (like I do) – don’t be fooled, their mortgage processing is done by an entirely different department, which was bought from another bad bank a few years ago – that explains the total change in service.

    By:   (Baltimore, MD)Reviewed On:

    Was this review helpful?

  • (4) (0)

    Excellent Lender

    Yes, I recommend this lender

    USAA is an excellent lender for Military Members and Veterans. They were fast to respond and very professional. I chose them over the other lenders because of their great reputation for loans and insurance. They have not disappointed me.

    By:   (Leesburg, VA)Reviewed On:

    Was this review helpful?

  • (17) (0)

    Run away

    Yes, I recommend this lender

    I used USAA to process my VA loan for my first home. This was a terrible experience despite my personal excellent credit and buying half the house I could afford. My agent, Helga, took days to return calls, was unprofessional, could not answer questions, lost documents which I had to send and resend and then would bump me in priority because of it. My closing started 45 days out and ended up being pushed another month. If you value your sanity and want professional service avoid USAA mortgage services. I could not even get any help from the supervisors I spoke to.

    By:   (Oklahoma City)Reviewed On:

    Was this review helpful?

  • (32) (6)

    Poorly staffed!

    They were unable to process a VA loan for me because they didn't know how to take a home out of a trust and return it to the trust after the closing. They took days to return calls or emails and didn't seem to know the requirements of a VA refinance.

    By:   (Santa Maria, CA)Reviewed On:

    Was this review helpful?

In 1922, when 25 Army officers met in San Antonio, Texas, and decided to insure each other's vehicles, they could not have imagined that their tiny organization would one day serve over 8 million members and become one of the only fully integrated financial services companies in America. USAA provides a full range of highly competitive financial products and services to the military and their families. Our 22,000 world-class employees are personally committed to delivering excellent service and great advice. USAA is not a publicly traded company, so we don't answer to stockholders — we answer to our members. They rely on us to suggest products and services that meet their financial needs. When members join USAA, they join generations of military families who have depended on us to provide superior products and services in an atmosphere of financial strength. We maintain superior ratings from three of the major rating agencies. In fact, we're one of just two U.S. property and casualty companies with the highest ratings from A.M. Best, Moody's Investors Service and Standard & Poor's. Membership eligibility restrictions apply for USAA Bank mortgage products. Rates displayed are from USAA Bank and are limited to those eligible for property and casualty insurance and are subject to change. Non-USAA eligible consumers may be referred to or apply for a mortgage with Military Family Home Loans (MFHL), an operating subsidiary of Wells Fargo Bank, Member FDIC, and a jointly owned limited liability company of USAA Federal Savings Bank, Member FDIC, and Wells Fargo Ventures. MFHL rates and fees may differ from USAA Bank fees and rates. Equal Housing Lender.
Feedback Form