Valley National Bank Ratings & Reviews

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NMLS ID: 411254

Valley National Bank

(5 of 5) 5 Reviews

100% of our customers would recommend this lender.

About Valley National Bank

Valley National Bancorp is a regional bank holding company headquartered in Wayne, New Jersey with approximately $23 billion in assets. Its principal subsidiary, Valley National Bank, currently operates over 200 branch locations in northern and central...

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Loan Officers

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Norman Tomasello Cherry Hill, NJ
Lisa Haydon Red Bank, NJ
Larry Chiusolo Wayne, NJ
Jack Robb Tampa, FL
Michael Silvestri Red Bank, NJ
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Customer Reviews

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5 Reviews

(5 of 5)
Review Breakdown
  • (5)
  • (0)
  • (0)
  • (0)
  • (0)
  • Loan Officer Review
    from Rutherford, NJ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Great Loan Officer!!

    I had a problem with another mortgage company, I called Jack and he gave me great advise. Decided to go with Jack and he did a great job. He was very professional, very knowledgeable, and has years of experience. He helped me to get my mortgage...Thanks Jack!!

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  • Loan Officer Review
    from Edison, NJ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this loan officer

    Outstanding!

    Michael Silvestri, simply outstanding! He was able to get us a great rate. Michael is extremely knowledgeable and organized. Always answered our questions and concerns, immediately and in detail manner.

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  • Loan Officer Review
    from Hoboken, NJ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    WOW - Top notch service and an unbeatable rate!

    Michael Silvestri was absolutely fantastic to work with from start to finish. Excellent communication throughout - he even got us a better rate than he initially quoted us (which was already far lower than other lenders). He flat-out saved us tens of thousands of dollars - and he closed a complicated deal in just 30 days. Don't even think about locking with anyone else until you've checked with Michael, he's top-notch... Read More

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  • Lender Review
    from Hoboken, NJ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Incredible Rate & Top-notch Service

    Michael Silvestri was absolutely fantastic to work with from start to finish. Excellent communication throughout - he even got us a better rate than he initially quoted us (which was already far lower than other lenders). He flat-out saved us tens of thousands of dollars - and he closed a complicated deal in just 30 days. Don't even think about locking with anyone else until you've checked with Michael, he's top-notch... Read More

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  • Lender Review
    from Winter Haven, FL
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Worst Customer Service Experience Ever

    If I could rate this bank a zero star I would. I just closed on my mortgage with Valley last Monday. The entire underwriting process was a nightmare. The only saving grace was my loan officer, Jamie Andis, who is no longer there, and Lisa, their sole FHA closer. My loan processor, Johanna, was a nightmare to work with. Communication was lacking, documentation was provided over and over again because either they lost it or they needed several different proofs, and time was definitely NOT of the essence for them despite having missed my close date of March 29th. To top everything off I receive a call today from the processor saying they need another employment verification for my husband....a week and a half AFTER our closing! Then I get a call from a quality control auditor asking me to discuss my experience where in which he shifted all of the blame to my loan officer because she was the easy scapegoat as she had just left. Sorry Valley National but try again! I would never recommend this bank to anyone... Read More

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  • Loan Officer Review
    from Hoboken, NJ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Above and Beyond. Thank you Michael

    Michael C. Silvestri is absolutely wonderful to work with. He is very knowledgeable about the market and different loan options. He is VERY organized and Dedicated to his work and his clients financial well being. Anytime we had a question or concern, he got back to us right away. He really took the time to explain all of the different mortgage options to us and really made us feel comfortable buying our new home. I would highly recommend Michael and his team to anyone. W e had such a great and personalized experience and truly thank Michael for everything he had done. We really felt he went above and beyond for us. We love our new home and thank him so much for assisting us with the process... Read More

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  • Loan Officer Review
    from Verona, NJ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    I'm currently working with this loan officer

    A Professional and Gentleman

    When you're a first time home buyer, the whole process of purchasing a new home is a stressful one. We had the pleasure of working with Mr. Nussbaum and he was the consummate professional and gentleman. There was no pressure to make a snap decision and no guilt felt on our end for asking those "stupid questions." He was patient, kind, and truly wanted us to get the best deal on buying our home. He was always quick to respond, respected our communication preferences (We're millennials and like to text) and worked through the weekend to help us with what we needed. ... Read More

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  • Loan Officer Review
    from Sewell, NJ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this loan officer

    Impressive Experience

    I had already reached out to a number of brokers prior to my experience with Norm. He was by far, the most knowledgeable officer I have dealt with to date. We closed ahead of schedule, with an extremely competitive rate, and no confusion throughout the process. Without hesitation, I recommend Norm to anyone looking for someone to partner with during the home buying process... Read More

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Valley National Bancorp is a regional bank holding company headquartered in Wayne, New Jersey with approximately $23 billion in assets. Its principal subsidiary, Valley National Bank, currently operates over 200 branch locations in northern and central New Jersey, the New York City boroughs of Manhattan, Brooklyn, Queens and Long Island, and Florida. Valley National Bank is one of the largest commercial banks headquartered in New Jersey with Executive Offices in Manhattan and West Palm Beach. Helping communities grow and prosper is the heart of Valley’s corporate citizenship philosophy.