Veterans United Home Loans Ratings & Reviews

Write Review
NMLS ID: 1907

Veterans United Home Loans

(5 of 5) 325 Reviews

99% of our customers would recommend this lender.

About Veterans United Home Loans

Veterans United Home Loans is the nation's leading dedicated provider of VA Loans and has helped tens of thousands of military families and veterans purchase the home of their dreams. Our VA mortgage specialists make the home buying process easy and...

Read more

Loan Officers

View All
William Bales Columbia, MO
John Sullivan Columbia, MO
Timothy Overshiner Columbia, MO
Christopher Thornton Columbia, MO
Logan Kadolph Lenexa, KS
Meredith Lampinen San Diego, CA
View all

Customer Reviews

Write Review

325 Reviews

(5 of 5)
Review Breakdown
  • Lender Review
    from Sunderland, MD
    (1 of 5)
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    STAY FAR FAR AWAY!!!!!

    A WARNING TO ALL THE STARRY EYED, IDYLLIC NEW HOMEOWNERS: Veterans United has ruined our lives. They claim to be dedicated to the military and veterans. They are NOT! When unique challenges of military service complicate things, they turn their backs on the very veterans they promise to help. After 5 years of being loyal customers, with a perfect payment history, Veterans United is poised to ruin everything we have built in our adult lives. We bought two homes with VU, and loved the company, they were wonderful. We had every intention with buying another home with VU. Then, after 5 years, we received orders and put our home on the market. When multiple potential buyers of our home couldn’t get financing, and the housing market in Hawaii crashed, we were forced to PCS with our home still for sale. With a short term rental secured until our home in Hawaii sold, and we could buy a new home at our new duty station, we were still hopeful. Unfortunately we took an almost $4,000 a month pay cut when we PCS’ed, and the cost of our mortgage in Hawaii and rent in our new duty station became too much. We called Veterans United multiple times explaining the situation and asking for help while we struggled to pay both rent and our mortgage. We were assured we could get a short term forbearance and suspend payments until our house sold for up to 6 months, problem solved. Renting our home in Hawaii was not an option since we were going planning to buy at our new duty location. In the interim we accepted an offer on our house in Hawaii. Knowing we had a closing date, we called VU again and they said the forbearance was set. Trusting the VU on that call was our next mistake. They said the forbearance we taken care of on our account and they would send over paperwork to sign and it would be done. Instead they reported our home 30 days late to the credit bureaus, tanking our credit 100 points. We called again and explained that due to our required military ordered PCS we were forced to relocate and couldn’t pay both rent and mortgage, we explained our home was in escrow to be sold, and we explained we had been told by VU we were in forbearance and payments were suspended. During this call they said “we are sorry our associate told you that, but there’s nothing we can do to help you.” They then told us a forbearance couldn’t be completed until AFTER we closed on our Hawaii home because there wasn’t enough time. We called again on another day, and they were equally unhelpful. The associate said “If I had a magic button to fix this for you I would, but we have nothing we can do to help you.” He so said “Why didn’t you ask for help in July?” He then said “Can’t you just get a family member to pay us?” Guess what VU, we tried to reach out to you for help!!! And we were told several weeks ago we were granted a forbearance to suspend payments! We are closing on selling our Hawaii home on October 5th, so we told the associate that everything would be paid off then. How could there seriously be NO programs to help servicemembers who are forced to PCS and now stuck paying for mortgage and rent??!! Then associate we spoke with today said, “Nope, we won’t close your account the day you sell your home because we won’t get the loan payoff money that day. And if you don’t pay us by the 5th we will report you to the credit bureaus for 60 days late.” So even though the home will be sold that date, they’re still threatening to report to the credit bureaus. Meaning we won’t be able to buy a home again for years, if ever, and our credit will tanked so badly we won’t even qualify to rent. So thanks to VU we may soon be homeless. I had an interesting, unhelpful conversation with Josh today. Even though our account is current, so far he’s refusing the fulfill the goodwill deletion adjustment. So we moved Heaven and Earth to bring our account current in good standing to accomplish a goodwill adjustment pay to delete and now VU is pretending they can’t fulfill this simple agreement. He said he’ll be back to me in a day or two, let’s hope he does something right on behalf of his company. Today my husband talked to a different Josh who was absolutely horrible to us! He said he’s unwilling to help, supports us being homeless, and if I don’t like it to hire attorney... Read More

    Was this review helpful?

  • Lender Review
    from Spring Mills, PA
    (2 of 5)
    Reviewed:
    Loan Type:
    Refinance
    Services:
    Closed loan with this lender

    Terrible Expierience for the fees we paid!!!

    Our representative very rarely called us with updates. We always had to call him or his team. Voice messages were left and calls not returned. Due to this lack of communication, we spent alot of extra money to have our well water tested twice. Our last 2 experiences with Veterans United were both with Rick Bridgeman and were great. He called us often and kept us apprised of the status. This rep relied solely on the automated system to communicate which took the personal experience out of the process. We will not use Veterans United next time we refinance. Terrible expierience!!... Read More

    Was this review helpful?

  • Lender Review
    from Perry, OH
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    The Best Home Loan Specialist in America

    We were a first time buyer and were basically ignorant of the process of buying a new home, but Veterans United Home Loans made it look easy. Their friendly thorough and user friendly approach made us less anxious and stressed about the process. The matched us up with a fantastic loan specialist and his team of professionals was phenomenal. They also matched us with a realtor who listened to us, wasn't pushy but confident and had a great attitude.... Read More

    Was this review helpful?

  • Lender Review
    from Hartsville, SC
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Thank you Veteran United

    Veterans United made my loan process smooth and answered any questions I had promptly. The realtor they assigned to me was amazing! She wasn't just trying to sell me a house she found a house that fit my wife and I. Thank you Veteran United

    Was this review helpful?

  • Lender Review
    from Page, AZ
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Veterans united Outstanding

    Veterans united is outstanding customer service is remarkable they were on top of everything, they made paperwork a breeze everything was made clear and simple there was never a question about what was happening or what was going to happen I highly recommend them 100%

    Was this review helpful?

  • Lender Review
    from Mcalester, OK
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Jenna Pahde is da best....

    She Jenna Pahde, is absolutely the best person, loan officer, human being in the world. Her professionalism is unmatched. Her attention to detail is amazing. & when she's helping you with your home purchase? She's vested 110%. I would recommend her as a home loan officer to anyone. She went above & beyond her job responsibilities. She explained way more of the process than what was her job of loan officer. She was a God- send for my home loan needs. & at the drop of a hat she would answer questions via email, text or phone call day or night.... Read More

    Was this review helpful?

  • Lender Review
    from Angleton, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    BEST at helping VETERANS (probably everyone)

    Billy Watkins and his team at Veterans United is awesome! You are always informed of what's going on, I have used Veterans United and Specifically Billy and his team for my last 3 home purchases (all VA). He is fast, he gets you the best rates he can, lowest closing cost he can, with the fastest closing time he can. I have never experienced the "red tape" of mortgage because he know his job, so you know what to expect before it even happens. He has also worked with us in the beginning to help get our credit where we needed it to be so we could buy our homes, get good rates in a budget that was best for us. We will never use anyone else!... Read More

    Was this review helpful?

  • Lender Review
    from Midlothian, VA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Why Veterans United Home Loans is the Best

    These are some of the most professional persons that anyone could hope to work with. They walk you through all the required documentation processes one step at a time. They make you comfortable like family. If you have questions their answers are always on point or they guide you in the right direction. My wife and I finally bought our "Dream Home" thanks to the awesome "Team" at Veterans United Home Loans. It took us less than 30 days from initial contact of "pre-approval" to our closing on the house yesterday. They do their utmost best to serve the best. Hands down... Read More

    Was this review helpful?

  • Lender Review
    from Pittsburgh, PA
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Painless

    Very professional and did there job behind the scenes to allow closing to be as painless as possible.

    Was this review helpful?

  • Lender Review
    from Houston, TX
    (5 of 5)
    Recommended!
    Reviewed:
    Loan Type:
    Home Purchase
    Services:
    Closed loan with this lender

    Fantastic Experience

    Matt and Derick were fantastic. They walked us through every step and happily answered the millions of questions we had, without hesitation. They made the entire process as stress free and simple as possible. We felt like they genuinely cared about helping us reach our goals. They were GREAT! We will definitely use Veterans United in the future

    Was this review helpful?

Veterans United Home Loans is the nation's leading dedicated provider of VA Loans and has helped tens of thousands of military families and veterans purchase the home of their dreams. Our VA mortgage specialists make the home buying process easy and hassle free while securing the best possible loan options available for you. Even better, our experts have streamlined the VA Loan process, ensuring quick and on-time closings. So don't wait, get started with Veterans United today. NMLS 1907.