Wells Fargo Bank Ratings & Reviews

NMLS ID: 399801

Wells Fargo Bank

2.3 of 5 38 Reviews


Who is Wells Fargo Bank?

About the Lender Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified financial services company with $1.7 trillion in assets. Founded in 1852, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance...

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45% of our customers would recommend this lender. (17 of 38)


Customer Reviews


  • (3) (0)

    Terrible Communication and Excessive Scrutiny

    Things were moving right along with my loan. I had provided all of the documentation and I was receiving calls from the lending officer every few days. Since I have a lot of equity in my home (74% loan to value with no second mortgage) I was assured that the process would be smooth. However, the extent of the documentation the officer asked for was no less than a new home purchase! I was already invested in the process so I complied and sent everything they asked for. This week I was told on Monday that the loan would probably be approved any day, and then received a call late Friday afternoon saying that it appeared that my husband's income was off. He is a retired Lt Col with Air Force and makes exactly what I quoted to the officer during our first conversation. Now the lender is being evasive and I can't get a returned phone call. Our credit scores are both in the high 700s/low 800s. I am very proud of our credit history and don't appreciate the lack of communication or excess scrutiny. I am confident we will qualify for a HELOC and after seeing other reviews I have to agree that Wells Fargo has earned its low ratings.

    By:   (Vail, CO)Reviewed On:

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  • (1) (0)

    Poor Customer Service & Incorrect Appraisal

    Yes, I recommend this lender

    The so called direct number can never reach the assigned customer representative. The appraisal report is sloppy and way under-value of my home.

    By:   (Los Angeles, CA)Reviewed On:

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  • (7) (1)

    very polite and professional...

    Yes, I recommend this lender

    not obnoxious like some of the other companies calling my phone repeatedly. I spoke to Chris and told him I had already talked to some other lenders about my situation. He clarified the info was correct and stated he would like to send his contact info to my email just in case I had any questions in the future. He ASKED if he could send his info and I said yes. If I decide to do something in the future, this is the first person I will most likely call. He was also local and from a bank and seemed to know his business.

    By:   (AUSTIN TX)Reviewed On:

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  • (4) (1)

    Kristofer Syevens: Great offer and service

    Yes, I recommend this lender

    Way to be attentive and provide an exception attention and service that wasn't expected on a Saturday with an already busy schedule Kristofer Syevens!. Great offer and customer service, but slightly higher fees. Not by much though, however, was really looking for to differentiate in terms of rate and fees. The other loan company ultimately chosen had a leg-up in terms of prior relationship with us and terms where slightly better. Bit of a high hurdle so not a negative for Kris.

    By:   (Houston, TX)Reviewed On:

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  • (7) (5)

    not worth the risk

    Any company which treats brick-and-mortar employees badly will do the same with customers.

    By:   (magunden, CA)Reviewed On:

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  • (5) (5)

    bad!

    Horrible!!!!!!!!!!!!

    By:   (springhill,fl)Reviewed On:

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  • (15) (1)

    Lender Review

    Your company didn't even use the correct loan amount when figuring my rate and monthly payment. If you're this sloppy, I don't think you rate my business.

    By:   (New Bern, NC)Reviewed On:

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  • (15) (0)

    No response after 2 days

    No response after 2 days. I did get bombarded by them when I first signed up on Lending Tree. Once I replied to the agent's email and gave him the details on what we needed it was radio silence for 2 days. Not even a "thank you for your email, I'll look into this" response.

    By:   (Northern California)Reviewed On:

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  • (13) (3)

    Unhappy with service

    They were rude over the phone. I have been working with them for 15 years, but today was the last straw. I will be switching banks.

    By:   (Concord, CA)Reviewed On:

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  • (14) (0)

    All around bad

    I currently have WF and I cannot stand them. Customer service is horrible. I have owned a home since I am 20 years old (I am over 45) and have always paid bi-weekly to save on the interest. WF on the other hand doesn't allow it. They will not post your payment until they receive the whole thing. When you call to find out why you get the run around. I am currently shopping rates to re-finance my home and I when WF emailed me I told them to take me off the list. Do not want to be stuck with them again!!!

    By:   (New Orleans)Reviewed On:

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About the Lender Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified financial services company with $1.7 trillion in assets. Founded in 1852, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance services through more than 8,700 locations, more than 12,500 ATMs, online, and mobile devices. We’re headquartered in San Francisco, but we’re decentralized so every local Wells Fargo store is a headquarters for satisfying all our customers’ financial needs and helping them succeed financially. We do business with 10 million customers and one in three U.S. households. Wells Fargo has approximately 265,000 team members in 36 countries across our more than 90 businesses. At the end of fourth quarter 2014, Wells Fargo ranked fourth in assets among U.S. banks and was the world’s most valuable bank by market capitalization. In 2014, Wells Fargo was named “Most Respected Bank” by Barron’s magazine, “Most Admired” among the world’s largest banks by Fortune magazine, and “Best U.S. Bank” by The Banker magazine. The Chronicle of Philanthropy ranked Wells Fargo’s corporate cash giving in the top two among all U.S. companies each of the past two years. Our vision: “We want to satisfy all our customers’ financial needs and help them succeed financially.” Wells Fargo Home Mortgage is a division of Wells Fargo Bank, N.A. © 2015 Wells Fargo Bank, N.A. All rights reserved. Member FDIC. NMLSR ID 399801. Equal Housing Lender.
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