Wells Fargo Home Mortgage Ratings & Reviews

NMLS ID: 399801

Wells Fargo Home Mortgage

(2 of 5) 54 Reviews

33% of our customers would recommend this lender.

About Wells Fargo Home Mortgage

About the Lender Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified financial services company with $1.7 trillion in assets. Founded in 1852, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance...

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Customer Reviews

54 Reviews

(2 of 5)
Review Breakdown
  • (8)
  • (5)
  • (2)
  • (4)
  • (35)
  • from Tacoma, WA Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    February 2, 2016

    Don't bother

    (0) (0)
    After Banking with WF for over 25 years, and 2 previous Mortgages, we were turned down for a home equity line of credit! Loyalty means absolutely nothing to them!

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  • from Huntsville, AL Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    January 15, 2016

    Pitiful

    (0) (0)
    Disappointing experience. After all the years I've been with them

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  • from Media, PA
    (1 of 5)
    Reviewed:

    Worst lender EVER

    (0) (0)
    Wells is the worst lender I've ever worked with. STAY AWAY! They continually add unreasonable conditions after you've satisfied initial ones. They take take days to respond to inquiries. They pick appraisers that don't use updated sales data for comps. I thought Wells was a good name that meant quality service. Don't get fooled like me. A decent rate means nothing if you can't actually close by the end of your rate lock.... Read More

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  • from Raleigh, NC Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    January 17, 2016

    Run, don't walk from Wells

    (0) (0)
    There is a reason they have a Stagecoach on their logo! I was actually told that they pride themselves on personalized service and if I wanted help, I had to go into a bank and meet with someone face to face. I was also told that if I wanted to bank online (I travel extensively for work) that they may not be the right bank for me. They've got that right. Customer service is horrible and their rates are significantly higher than other lenders. Stay away unless you want frustration and rude behavior.... Read More

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  • from Reno, NV Confirmed LendingTree Customer
    (5 of 5)
    Recommended!
    Reviewed:
    Date of Service:
    November 4, 2015

    Looking Out for Me

    (0) (0)
    Thank you for answering my question and for all of the helpful advice. It is hugely appreciated. Thank you for approving my loan request.

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  • from Sewell, NJ Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    October 20, 2015

    Worst Lender EVER!!!

    (1) (1)
    Been working with Wells for 5 mths and they still haven't gotten to a pre approval.. They ask for one thing and wait weeks to request something else.. Here I am 5 mth later and I got an emails saying to resubmit all current things since they are outdated.. They are outdated because its their fault! I sold real estate for years and have never experienced anything like this... Read More

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  • from Battle Ground, WA Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    September 16, 2015

    The worst service after banking 35 years

    (2) (2)
    Spent almost two years with a sba loan was told on Friday got loan Monday on a tech note no lown after giving request after request it was terrible

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  • from San Jose CA
    (1 of 5)
    Reviewed:

    HORRIBLE!

    (9) (1)
    I would give them a zero if I could. I've been banking with WF for closed to 20 years and currently have a loan with them so I decided to go with WF thinking that the process would be easy. It has been over 3 months since I locked in my rate and started the process and still not finished. I've been asked for the same document in some cases 3 times. Obviously since they are slow, submitted docs get outdated. They keep on asking for updates. Why do they need an update on a flood certification? My house is not getting up and moving itself all of a sudden to a flood zone... Extremely incompetent, disorganized and no sense of urgency. I will NEVER refinance with them again... Read More

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  • from Plano,Tx Retired Approx. 825 credit rating.. Confirmed LendingTree Customer
    (1 of 5)
    Reviewed:
    Date of Service:
    August 5, 2015

    Consistant: Poor

    (4) (0)
    Ditto on the last review from Allen. Enraged at continuous nit-picking and delays. Cancelled my request after weeks..Waste of time.

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  • from allen texas
    (1 of 5)
    Reviewed:

    refinance nightmare

    (9) (1)
    There isn't a category low enough for the terrible customer service we've experienced with Wells Fargo Home Mortgage. We selected Wells Fargo for a refinance because they held our existing mortgage and we thought the process would be easier, it's been anything but easy! We started the process in April and finally gave up and cancelled the day closing was scheduled... JULY 22!!! We have great credit and no other debt but we've been treated like delinquents with no existing credit or track record We provided every document required by May 4th and yet in July they were still asking for updates. Every time we talked to someone there was some excuse or problems with this or that and "I passed it on so it's not my problem" attitude. Wells Fargo is the ultimate example of a giant company that treats customers like numbers with no personal service and less than competent staff. We've wasted time and money with nothing to show for it but grief... Read More

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About the Lender Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified financial services company with $1.7 trillion in assets. Founded in 1852, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance services through more than 8,700 locations, more than 12,500 ATMs, online, and mobile devices. We’re headquartered in San Francisco, but we’re decentralized so every local Wells Fargo store is a headquarters for satisfying all our customers’ financial needs and helping them succeed financially. We do business with 10 million customers and one in three U.S. households. Wells Fargo has approximately 265,000 team members in 36 countries across our more than 90 businesses. At the end of fourth quarter 2014, Wells Fargo ranked fourth in assets among U.S. banks and was the world’s most valuable bank by market capitalization. In 2014, Wells Fargo was named “Most Respected Bank” by Barron’s magazine, “Most Admired” among the world’s largest banks by Fortune magazine, and “Best U.S. Bank” by The Banker magazine. The Chronicle of Philanthropy ranked Wells Fargo’s corporate cash giving in the top two among all U.S. companies each of the past two years. Our vision: “We want to satisfy all our customers’ financial needs and help them succeed financially.” Wells Fargo Home Mortgage is a division of Wells Fargo Bank, N.A. © 2015 Wells Fargo Bank, N.A. All rights reserved. Member FDIC. NMLSR ID 399801. Equal Housing Lender.