Wells Fargo Home Mortgage Ratings & Reviews

NMLS ID: 399801

Wells Fargo Home Mortgage

2.1 of 5 45 Reviews

Who is Wells Fargo Home Mortgage?

About the Lender Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified financial services company with $1.7 trillion in assets. Founded in 1852, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance...

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38% of our customers would recommend this lender. (17 of 45)

Customer Reviews

  • (0) (0)

    refinance nightmare

    There isn't a category low enough for the terrible customer service we've experienced with Wells Fargo Home Mortgage. We selected Wells Fargo for a refinance because they held our existing mortgage and we thought the process would be easier, it's been anything but easy! We started the process in April and finally gave up and cancelled the day closing was scheduled... JULY 22!!! We have great credit and no other debt but we've been treated like delinquents with no existing credit or track record We provided every document required by May 4th and yet in July they were still asking for updates. Every time we talked to someone there was some excuse or problems with this or that and "I passed it on so it's not my problem" attitude. Wells Fargo is the ultimate example of a giant company that treats customers like numbers with no personal service and less than competent staff. We've wasted time and money with nothing to show for it but grief.

    By:   (allen texas)Reviewed On:

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  • (3) (0)


    I cannot give less than one star so I gave one star The loan specialist used to speak well before my loan process started. He became rude after I gave offer and I got into actual numbers. The numbers they gave for pre approval and after I gave the final offer everything changed. He started saying that he has other clients so he was busy and did not finish my closing in 45 days. I need to ask for an extension and pay extra for it.

    By:   (MI)Reviewed On:

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  • (1) (0)

    Poor customer service

    My former mortgage was with Wells Fargo so I thought they would be an appropriate choice. I was told that the way loans get sold that regardless of whether I chose them or not, I would end up with them someday anyway.

    By:   (Fort Worth, TX)Reviewed On:

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  • (1) (0)

    Don't waste your time

    I applied for a line of credit for home improvement and was denied because I have too much available credit on credit cards. I DON'T use credit cards, owe 20% on my mortgage. I have $800,000.00 in paid assets, but because of "Available Credit" I was turned down. Never will I do any business with Wells Fargo.

    By:   (USA)Reviewed On:

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  • (2) (0)


    Very uncaring people. Will not work with you when you need assistance. Very cold. They used to be wonderful in the 80s. We used them and recommended them for years until they changed.

    By:   (Dallas tx)Reviewed On:

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  • (1) (0)

    Burned by Wells Fargo

    I have been a Wells Fargo for 20 years. I needed a home equity loan. They were all smiles and, yes, sir we can approve your loan in 24 hours. 24 hours became 3 days. Then came the demand for more tax returns, more W2s, more pay stubs. I showed them assets worth $1.5M. They turned me did with a one line e-mail. "Application denied". Avoid Wells Fargo like the plague.

    By:   (Berkeley, Ca)Reviewed On:

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  • (2) (0)

    Terrible across the board

    We had a 1st mortgage with WF for many years. Frankly the worst bank I have ever dealt with bar none. Fees on top of fees; $10 fee to cash a check my wife wrote on her WF acct to to me (I don't have a WF acct.) so a $25 check netted me 15 bucks? Rude employees; our hazard insurance lapsed somehow due to an error; WF kindly stepped in and charged us $4000/yr for a policy that others charge 900$. We didn't even know they had done it until we refinanced to get away from them. Horribly expensive. Will NEVER EVER use them again.

    By:   (SLC Utah)Reviewed On:

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  • (1) (0)


    Would NEVER recommend Wells Fargo for a HELOC. was told 30 days or less and took 70 days. Our Credit scores were in the 800's and no debt, good jobs, house appraised well above the amount we wanted to borrow against our equity. Representative would not return calls, I had to call and talk to different reps at Wells Fargo to try to find out what the hold ups were, they kept stringing along saying it would be done within a week and that week turned into 2 months. Once paid off will never bank with them again, been a loyal customer with wells fargo for 10+ years and what a horrible experience it has been trying to obtain a loan from them.

    By:   (Portland, Or)Reviewed On:

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  • (5) (0)

    Terrible Communication and Excessive Scrutiny

    Things were moving right along with my loan. I had provided all of the documentation and I was receiving calls from the lending officer every few days. Since I have a lot of equity in my home (74% loan to value with no second mortgage) I was assured that the process would be smooth. However, the extent of the documentation the officer asked for was no less than a new home purchase! I was already invested in the process so I complied and sent everything they asked for. This week I was told on Monday that the loan would probably be approved any day, and then received a call late Friday afternoon saying that it appeared that my husband's income was off. He is a retired Lt Col with Air Force and makes exactly what I quoted to the officer during our first conversation. Now the lender is being evasive and I can't get a returned phone call. Our credit scores are both in the high 700s/low 800s. I am very proud of our credit history and don't appreciate the lack of communication or excess scrutiny. I am confident we will qualify for a HELOC and after seeing other reviews I have to agree that Wells Fargo has earned its low ratings.

    By:   (Vail, CO)Reviewed On:

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  • (1) (0)

    Poor Customer Service & Incorrect Appraisal

    Yes, I recommend this lender

    The so called direct number can never reach the assigned customer representative. The appraisal report is sloppy and way under-value of my home.

    By:   (Los Angeles, CA)Reviewed On:

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About the Lender Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified financial services company with $1.7 trillion in assets. Founded in 1852, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance services through more than 8,700 locations, more than 12,500 ATMs, online, and mobile devices. We’re headquartered in San Francisco, but we’re decentralized so every local Wells Fargo store is a headquarters for satisfying all our customers’ financial needs and helping them succeed financially. We do business with 10 million customers and one in three U.S. households. Wells Fargo has approximately 265,000 team members in 36 countries across our more than 90 businesses. At the end of fourth quarter 2014, Wells Fargo ranked fourth in assets among U.S. banks and was the world’s most valuable bank by market capitalization. In 2014, Wells Fargo was named “Most Respected Bank” by Barron’s magazine, “Most Admired” among the world’s largest banks by Fortune magazine, and “Best U.S. Bank” by The Banker magazine. The Chronicle of Philanthropy ranked Wells Fargo’s corporate cash giving in the top two among all U.S. companies each of the past two years. Our vision: “We want to satisfy all our customers’ financial needs and help them succeed financially.” Wells Fargo Home Mortgage is a division of Wells Fargo Bank, N.A. © 2015 Wells Fargo Bank, N.A. All rights reserved. Member FDIC. NMLSR ID 399801. Equal Housing Lender.
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