WestStar Mortgage, Inc. Ratings & Reviews

NMLS ID: 2925

WestStar Mortgage, Inc.

4.7 of 5 290 Reviews


Who is WestStar Mortgage, Inc.?

WestStar Mortgage Inc. (WestStar) is a privately held residential mortgage banking company with headquarters in the Washington, DC metropolitan suburb of Woodbridge, VA. It specializes in retail and wholesale lending, originating primarily FNMA, FHLMC...

Read more

Awards



94% of our customers would recommend this lender. (271 of 289)


Customer Reviews


  • (0) (0)

    VA Refinance

    Yes, I recommend this lender

    They specialize in VA loans and, based on Elizabeth and their other staff associated with my loan process higher very competent people.

    By:   (Kettle Falls, WA)Reviewed On:

    Was this review helpful?

  • (1) (0)

    Great Communication & Customer Service

    Yes, I recommend this lender

    Top notch people to work with! Either took my calls or called me back ASAP. Always positive and friendly. Rate was fair market rate. But once you lock in a rate, if the rate lowers, they won't lower your rate unless the rate goes down an entire .25%. The market was down .20% when I actually closed 40 days later and they wouldn't lower my rate. Irritating rule they have. Not sure why. Nice website allows you to e-sign online many docs. Very convenient. They didn't require a TON of paperwork like another company I was considering. But that might be because I was doing a REFI and my credit is Excellent. I was working with a guy in Michigan even though I live in CA. So when I had to actually close and sign all the paperwork, they sent a notary to me. I had the choice of the notary meeting me anywhere.... my home, Starbucks, my work...anywhere! Very nice. And if you don't like the Appraiser or Notary, you can just call and request a different person. For example, my initial notary called me and since English was not her first language,I had trouble understanding her, so I called and they schedule a different notary! Great customer service!

    By:   (Los Angeles, CA)Reviewed On:

    Was this review helpful?

  • (1) (0)

    refinance

    Yes, I recommend this lender

    extremely happy with the service received

    By:   (clearwater,fl)Reviewed On:

    Was this review helpful?

  • (1) (0)

    Excellent Service

    Yes, I recommend this lender

    I had contacted my bank about a refinance. The loan officer that contacted me did not really listen, was abrupt and almost rude. I heard of WestStar through Costco. I like Costco so I felt safe contacting them. After my experience with my bank I was very happy to be working with Chad who was the total opposite of what I encountered with the bank. In addition, the rates, fees etc through WestStar were better than what my bank offered, I have recommended WestStar to my co-workers, friends and family. Not only was Chad excellent to work with, but the Underwriters did an excellent job and the representative they chose from the Title Company was great. So was the appraiser. Every person involved with the transaction was great and it was a smooth, easy, hassle free, experience. Everything happened just as Chad said it would and the entire process was amazingly fast.

    By:   (Chandler, AZ)Reviewed On:

    Was this review helpful?

  • (1) (0)

    Weststar is very customer oriented

    Yes, I recommend this lender

    I was very pleased with the service from West Star Mortgage. They were very responsive to my needs and schedule throughout the entire process. Thank You.

    By:   (Arizona)Reviewed On:

    Was this review helpful?

  • (0) (0)

    GREAT COMPANY - CUSTOMER FOCUSED

    Yes, I recommend this lender

    All of the people at Westar Mortgage were professional and provided us with excellent service. The entire staff was always available by phone and email and always responded to our questions promptly. I have had dealings with more than 20 mortgage companies and can honestly say that my experience with Westar was by far the best.

    By:   (Virginia Insurance Agent)Reviewed On:

    Was this review helpful?

  • (0) (0)

    Timothy

    Yes, I recommend this lender

    Thank you lending tree for providing us with the best re-fi experience ever. We had the pleasure of working with Adam Hinton-Moore of West Star Mortgage. The experience was simple and easy, any questions were answered immediately and we closed in 30 days! I will definately refer Adam Hinton-Moore of West Star Mortgage an affiliate of Lending tree and Costco acknowledged co. to anyone I know seeking re-fi services. To think all this with one simple phone call from the privacy of our own home.

    By:   (Long Beach, CA.)Reviewed On:

    Was this review helpful?

  • (0) (0)

    Excellent company

    Yes, I recommend this lender

    Awesome rates and service!

    By:   (Austin, TX)Reviewed On:

    Was this review helpful?

  • (1) (1)

    Customer service at its best!

    Yes, I recommend this lender

    It is my pleasure to communicate and express how pleased I am with WestStar Mortgage, Inc. and my loan officer Matthew Brodtman. Mr. Bordtman was nothing less than courteous, professional, patient, concise, and approachable. I have done my share of loans in the past and have dealt with many people, but I just felt compelled to post a review communicating to everyone that choosing to proceed with WestStar Mortgage would be a very smart choice. Thank you Mr. Brodtman for making the refinance of my house a smooth process, for understanding my busy schedule, and for willing to work alongside me in order to get the best possible mortgage option!

    By:   (Riverview, FL)Reviewed On:

    Was this review helpful?

  • (0) (1)

    WestStar

    Yes, I recommend this lender

    Excellent experience. Very professional.

    By:   (Casselberry, Florida.)Reviewed On:

    Was this review helpful?

WestStar Mortgage Inc. (WestStar) is a privately held residential mortgage banking company with headquarters in the Washington, DC metropolitan suburb of Woodbridge, VA. It specializes in retail and wholesale lending, originating primarily FNMA, FHLMC and GNMA loans to be sold on a servicing released basis. WestStar is structured as a Sub-Chapter S Corporation. There are two principal owners currently, both of whom are active in the business. The firm was chartered on June 19, 2000 as the result of the consolidation of an existing mortgage brokerage joining together with an experienced leadership team coming from a large independent mortgage lender. As of April 2008, WestStar employed approximately 430 people located in its main corporate offices and in 70 Branch Offices.
Feedback Form