Loan Officer Profile
About MeIf you are looking for someone who truly cares about helping their borrowers getting the best loan, best customer service; you need to contact me. I have been in the mortgage business for the last 10 years. I love what I do. I continue to strive to be the best loan officer in the industry. I am fluent in 2 languages: Vietnamese and English. I continues to aspire to be a step above the rest. I treat each and every one of my borrower like I am doing my own family and friends loan.
- Employed by: First Federal Bank since 2018
- Georgia and nationally
Ratings & Reviews
Loan Officer ReviewJanice from Enola, PARecommended!
Working with Brooke was a pleasing experience. She was conscientious, hard working and a go-getter. She worked with our best interests in mind and made us feel like someone was on our side. Brooke is someone I would recommend for future use when working to get financing on a home. She is definitely in your corner, and you don't see that too often anymore. Thank you, Brooke for all your hard work. We appreciated you!!! :-... Read MoreLoan Officer ReviewKrystal from Fort Mill, SCRecommended!
Brooke is Amazing!
We decided to buy a new house and sell our current home all within a month a half of getting married. Needless to say, we have a lot going on and are so fortunate that we found Brooke to help us. She was so patient and helpful throughout the entire loan process. We close on our new home tomorrow and couldn't have done it without her!Loan Officer ReviewDilip from Orlando, FLRecommended!
Always available to answer questions on phone or email. She would follow up for every document.Loan Officer ReviewKathie from Cedar Hill, TXRecommended!
Great Follow-Up on Contact!
I talked with Brooke over a year ago about a refi on my home that I had been in only a year. At that time I was not able to refi, but Brooke kept my information and contacted me after 12 months to see if we were still interested in a refi. We were still wanting to refi and Brooke was able to make it happen. Brooke kept us updated on what was going on and with next steps we needed to take! Great customer service! Thank you Brooke... Read MoreLoan Officer ReviewMark from Rixeyville, VARecommended!
Just the best service experience!! Very prompt on responses and worked hard to get me the best rates! Thanks BrookeLoan Officer ReviewRhonda from Canton, MSRecommended!
Brooke is AMAZING!!
Brooke was absolutely amazing. She was quickly responsive to each and every question even on the weekends. She worked extremely hard to ensure that we had everything we needed. Even my realtor was impressed with how amazing she is with everything. We were on a very tight schedule due to relocating for work and Brooke got us into our new home quicker than we even thought possible. The next time I buy a house Brooke will be my first call!!!... Read MoreLoan Officer ReviewMariana from East Brunswick, NJRecommended!
Brooke was always available to respond to any questions we had through the mortgage process. She was very knowledgeable and was willing to research anything she didn’t know the answer to. I would highly recommend Brooke and CBC National Bank for anyone looking to purchase a home.Loan Officer ReviewApril from Milwaukee, WIRecommended!
Brooke has been so patient with me and she has explained everything to the tee, especially being a new homebuyer. She and I have been communicating for about a year and not once has she pressured me. We've kept tabs and built a relationship, one that will be remembered for more years to come. She's a fantastic and knowledgeable loan officer one that I will highly recommend. Her response time to emails/calls is immediately! No hidden agendas here!... Read MoreLoan Officer ReviewDominique from Bowie, MDRecommended!
Phenomenal Loan Officer
It is with great pleasure for me to share my experience and write this recommendation review for Brook Phun. Brooke has time and time again proven herself as an excellent loan officer and as a first time buyer I could not have asked for a better representative to walk me through the process. She has demonstrated great skill, knowledge, integrity, and expertise regarding Obtaining a mortgage loan. She communicates and makes herself available to you throughout the entire process. She responds Immediately! She explains thoroughly about the lending process, rules and language. She provides breakdowns of each and everything, whether it’s regarding the loan, deductions, fees and deposits. She is very trustworthy and honest and anyone would be lucky to have her as their loan officer... Read MoreLoan Officer Reviewgreg from Des Plaines, ILRecommended!If you are looking for someone who truly cares about helping their borrowers getting the best loan, best customer service; you need to contact me. I have been in the mortgage business for the last 10 years. I love what I do. I continue to strive to be the best loan officer in the industry. I am fluent in 2 languages: Vietnamese and English. I continues to aspire to be a step above the rest. I treat each and every one of my borrower like I am doing my own family and friends loan.