Loan Officer Profile
About MeIf you are looking for someone who truly cares about helping their borrowers getting the best loan, best customer service; you need to contact me. I have been in the mortgage business for the last 10 years. I love what I do. I continue to strive to be the best loan officer in the industry. I am fluent in 2 languages: Vietnamese and English. I continues to aspire to be a step above the rest. I treat each and every one of my borrower like I am doing my own family and friends loan.
- Employed by: First Federal Bank since 2018
- Georgia and nationally
Ratings & Reviews
Loan Officer ReviewSean from Charlotte, NCRecommended!
My clients and I were extremely satisfied with Brook on my clients home purchase. Her communication and follow through was greatly appreciated. The purchase could not have gone any smoother. I will be recommending to my clients in the future.Loan Officer ReviewCatherine from Philadelphia, PARecommended!
Where do you begin and end when your first thought is AMAZING?! This is what Brooke is and was from the initial contact to the very end of finishing up our paperwork for the purchase of our new home. A true gem in this crazy rat race we live in. A kind, caring, compassionate women who is looking out for the best interest of what fits YOUR needs. A hard worker who knows her trade well but who also goes above and beyond, even giving us tips on saving money when it had zero impact on her own task at hand. Brooke went as far as letting us know when she was out of town but would reply to your emails because she knows you have out of the blue questions that rattle your mind at night. Always responsive and available to answer any silly question we had. I can’t say enough….truly exceptional service when we are living in a world of automated service where human interaction is rare. Do yourself a favour, if you’re reading this review and you value friendship, family, and most importantly honesty, there is no other choice but Brooke. It will be a bit unnerving not having her any longer when the last three months were chaotic and she was a calming soul you could count on to assure you it would all work out. AMAZING... Read MoreLoan Officer ReviewJanice from Enola, PARecommended!
Working with Brooke was a pleasing experience. She was conscientious, hard working and a go-getter. She worked with our best interests in mind and made us feel like someone was on our side. Brooke is someone I would recommend for future use when working to get financing on a home. She is definitely in your corner, and you don't see that too often anymore. Thank you, Brooke for all your hard work. We appreciated you!!! :-... Read MoreLoan Officer ReviewKrystal from Fort Mill, SCRecommended!
Brooke is Amazing!
We decided to buy a new house and sell our current home all within a month a half of getting married. Needless to say, we have a lot going on and are so fortunate that we found Brooke to help us. She was so patient and helpful throughout the entire loan process. We close on our new home tomorrow and couldn't have done it without her!Loan Officer ReviewDilip from Orlando, FLRecommended!
Always available to answer questions on phone or email. She would follow up for every document.Loan Officer ReviewKathie from Cedar Hill, TXRecommended!
Great Follow-Up on Contact!
I talked with Brooke over a year ago about a refi on my home that I had been in only a year. At that time I was not able to refi, but Brooke kept my information and contacted me after 12 months to see if we were still interested in a refi. We were still wanting to refi and Brooke was able to make it happen. Brooke kept us updated on what was going on and with next steps we needed to take! Great customer service! Thank you Brooke... Read MoreLoan Officer ReviewMark from Rixeyville, VARecommended!
Just the best service experience!! Very prompt on responses and worked hard to get me the best rates! Thanks BrookeLoan Officer ReviewRhonda from Canton, MSRecommended!
Brooke is AMAZING!!
Brooke was absolutely amazing. She was quickly responsive to each and every question even on the weekends. She worked extremely hard to ensure that we had everything we needed. Even my realtor was impressed with how amazing she is with everything. We were on a very tight schedule due to relocating for work and Brooke got us into our new home quicker than we even thought possible. The next time I buy a house Brooke will be my first call!!!... Read MoreLoan Officer ReviewMariana from East Brunswick, NJRecommended!
Brooke was always available to respond to any questions we had through the mortgage process. She was very knowledgeable and was willing to research anything she didn’t know the answer to. I would highly recommend Brooke and CBC National Bank for anyone looking to purchase a home.Loan Officer ReviewApril from Milwaukee, WIRecommended!
Brooke has been so patient with me and she has explained everything to the tee, especially being a new homebuyer. She and I have been communicating for about a year and not once has she pressured me. We've kept tabs and built a relationship, one that will be remembered for more years to come. She's a fantastic and knowledgeable loan officer one that I will highly recommend. Her response time to emails/calls is immediately! No hidden agendas here!... Read MoreIf you are looking for someone who truly cares about helping their borrowers getting the best loan, best customer service; you need to contact me. I have been in the mortgage business for the last 10 years. I love what I do. I continue to strive to be the best loan officer in the industry. I am fluent in 2 languages: Vietnamese and English. I continues to aspire to be a step above the rest. I treat each and every one of my borrower like I am doing my own family and friends loan.