Loan Officer Profile
Ratings & Reviews
Loan Officer ReviewSean from Napa, CARecommended!
Professional, Courteous, Competent!!!
First and foremost, we would like to say thank you to Jim. He delivered our refinance with better numbers than expected! He was in touch with us almost daily, informing us beforehand of every aspect of the process. Jim was professional, courteous, and patient. He worked around our schedule to get everything done. Jim is easy to talk to, his understanding of the refinance process translated into an easy and enjoyable endeavor. This refinance has changed our lives, Jim told us this from the very first phone conversation we had with him. Going forward, we will seek Jim out to handle our mortgage needs... Read MoreLoan Officer ReviewFrancis from Castaic, CARecommended!
James Heisser is a fantastic loan officer. He worked tirelessly to get our loan funded in a timely manner. James was a pleasure to work with during our process and helped us tremendously throughout!!! I would absolutely recommend his service to anyone.Loan Officer ReviewKaryn from Hauppauge, NYRecommended!
Excellent loan officer!
Working with James was an excellent experience. We had a lot of questions and didn’t really know what direction to go in. James guided us throughout the entire process from start to finish. He was patient, kind and a wealth of knowledge. He truly cares about his work and about helping his customers. Thanks to Jim, we were able to pay off all our debts, shorten our loan term and take care of taxes we owed. Without him, I truly don’t know where we would be. I cannot say enough good things about him. He’s much more than a loan officer. I would recommend him to anyone in need of advice regarding mortgages, debts and bettering their financial situation. He is truly a lifesaver!!!... Read MoreLoan Officer ReviewDiane from Mesa, AZRecommended!
Great Customer Service
My loan process was delayed due to issues stemming from my divorce and while other lenders basically put me on the back burner and forgot about me, James stayed in touch and offered some much appreciated professional knowledge & advice along the way. His professionalism and high level of customer service made all the difference in the world.Loan Officer Reviewalan from Rindge, NHRecommended!
Could not ask for a better loan experience
We were overloaded with credit card debt and had been denied a home equity line of credit. Mr. Heisser insisted that this was not the right way to go and came up with a re-finance package that paid off all our debt, shortened the loan tern, and gave us some cash besides (and no mortgage payments for two months).. I don't know how he did it, bit I'm happy that he did. The appraisal came in considerably higher than the bank's drive-by; and that certainly helped. Throughout the process, he was totally professional, meticulous about detail, and careful to explain each step. For the first time in a long while, I am hopeful about my financial future... Read MoreLoan Officer ReviewMark from Sanbornville, NHRecommended!
Superior Customer Service
As I just stated in my review of the company, Mr. James Heisser provided me with excellent customer service. He explained everything with clarity, was always available for questions (including nights and weekends), and closed my loan in a short time frame. His efforts were so exceptional that I when I reached the end of the process, I was left with a sense of gratitude that he was the first person to contact me after leaving my contact information with Lending Tree. I give Mr. Heisser my strongest commendation as a loan officer and advisor... Read MoreLoan Officer ReviewScott from Maricopa, AZRecommended!
Cashout REFI done in <3 weeks!
Jim did a great job on my REFI cash out from start to finish. He stayed in contact with me throughout the entire process, and was available anytime we called him. He took the time to explain everything. It was a pleasure to work with him, and I would definitely recommend his services to family and friends.Loan Officer ReviewRena from Prescott, AZRecommended!
Jim was so professional and helpful throughout our process. He stayed right on top of the process every step of the way, and even when there was a moment that I thought a federal tax issue was going to stop us from moving forward, he was reassuring and got the job done. His considerable experience in the industry gave us confidence, and I will be happy to refer him to anyone I know who is looking for a refi or new loan... Read MoreLoan Officer ReviewKristin from Holbrook, NYRecommended!
Extraordinary Customer Service
Jim Heisser of Reliance Capital Trust was absolutely phenomenal to work with for the recent refinance of my home! He was extremely accommodating and kept in constant contact with me throughout the entire process. Despite my chaotic schedule, Jim provided me with daily updates as to where we were in the process, and readily made himself available to address my concerns. He patiently answered my unending questions and provided constant reassurance. Jim was honest and up-front about every aspect of the refinance of my home, and I am extremely grateful for all of his hard work and diligent attention to detail. He is extremely personable, knowledgeable, and was an absolute pleasure to work with. I highly recommend Jim and look forward to working with him for my future mortgage needs... Read MoreLoan Officer Reviewmaria from Hempstead, NYRecommended!
He is your guy!
I enjoy working with Jim. At first I was extremely nervous going through the whole process of refinancing with cash-out over phone. As time pass I got very comfortable, and I knew I can trust him. He made the process very easy. He was very DETAIL with explaining the document. I got to learn more about the real estate of how to read the document. Thanks Jim. It was a long journey but finally we close the deal. I would recommend him to anyone .He was very professional, answered every question I had, and was quick to respond to every question. Thank You Jim. Let’s see if I built my little empire as he call it.... Read More