Loan Officer Profile
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Loan Officer ReviewRena from Prescott, AZRecommended!
Jim was so professional and helpful throughout our process. He stayed right on top of the process every step of the way, and even when there was a moment that I thought a federal tax issue was going to stop us from moving forward, he was reassuring and got the job done. His considerable experience in the industry gave us confidence, and I will be happy to refer him to anyone I know who is looking for a refi or new loan... Read MoreLoan Officer ReviewKristin from Holbrook, NYRecommended!
Extraordinary Customer Service
Jim Heisser of Reliance Capital Trust was absolutely phenomenal to work with for the recent refinance of my home! He was extremely accommodating and kept in constant contact with me throughout the entire process. Despite my chaotic schedule, Jim provided me with daily updates as to where we were in the process, and readily made himself available to address my concerns. He patiently answered my unending questions and provided constant reassurance. Jim was honest and up-front about every aspect of the refinance of my home, and I am extremely grateful for all of his hard work and diligent attention to detail. He is extremely personable, knowledgeable, and was an absolute pleasure to work with. I highly recommend Jim and look forward to working with him for my future mortgage needs... Read MoreLoan Officer Reviewmaria from Hempstead, NYRecommended!
He is your guy!
I enjoy working with Jim. At first I was extremely nervous going through the whole process of refinancing with cash-out over phone. As time pass I got very comfortable, and I knew I can trust him. He made the process very easy. He was very DETAIL with explaining the document. I got to learn more about the real estate of how to read the document. Thanks Jim. It was a long journey but finally we close the deal. I would recommend him to anyone .He was very professional, answered every question I had, and was quick to respond to every question. Thank You Jim. Let’s see if I built my little empire as he call it.... Read MoreLoan Officer ReviewStephen from Tempe, AZRecommended!
I was contacted by Jim after signing up with LendingTree because I could not get the exact loan I wanted by another lender. It was late when I answered my phone, but Jim took down my information and contacted me in the morning with a loan details he had put together based on my inquiry. Jim is a very personable loan officer, and it cares about the customers. My loan was applied for and closed on within two weeks, and I couldn't have asked for a better person to deal with when making a financial decision. I would highly recommend to anyone shopping for a loan that will be catered to your needs without hassle. ... Read MoreLoan Officer ReviewMichael from Brooklyn, NYRecommended!
A True Professional!
Jim is a genuine, honest, and reliable person. He stayed in contact with my wife and I throughout the entire process, and was available anytime we called him. He took the time to explain everything. It was a pleasure to work with him, and I would definitely recommend his services to family and friends.Loan Officer ReviewKevin from Thornton, NHRecommended!
Extremely satisfied customers
Just saying thank you does not even come close to how much we appreciate all that you did for us. You stayed in constant contact with us during the entire process, answering all of our questions quickly. You are not only great at your job, but very perceptive. You figured out very quickly that Mary is the brains of this operation. We will highly recommend you and Reliance to all of our family and friends (both of them). We really do appreciate all of your hard work and dedication in making this happen for us. We never expected to have such a smooth experience when we started thinking about remortgaging, but because of the person you are and the way you handle people, it was a very pleasant surprise for us and one we never expected. We are very grateful to you and will miss talking with you every day. Kevin and Mary, N.H... Read MoreLoan Officer ReviewJames from New York, NYRecommended!
Great experience !
Mr. Heisser is one of a kind. He operated like a true professional! I would highly recommend.Loan Officer ReviewJohn from South Windsor, CTRecommended!
Honest, trustworthy and compassionate. These words are not always used when describing anyone in the mortgage industry. From our initial conversation, to the day my loan was funded, Jim listened and understood my complicated financial situation and delivered a mortgage to not only satisfy my requirements but also put me in a stronger financial position. Amazingly, he did it all in about 45 days. I highly recommend him as a trusted financial adviser and mortgage loan officer... Read MoreLoan Officer ReviewTiffani from Suncook, NHRecommended!
Jim is one of a kind!
Jim was excellent to work with! I truly wish I could have met him in person. He was up-front, honest, knowledgeable, reliable and most of all...he was kind! He made refinancing our home easy and stress free.Loan Officer ReviewJoslyn from Mesa, AZRecommended!
Jim is one of the BEST!!
My husband and I were looking to refinance our home to take out some equity to fund a few home improvement projects. I filled out the form on Lending Tree and within hours we had several different lenders reaching out to assist. We had spoken with several different lenders before we spoke with Jim, but as soon as we talked with him, we knew he was our guy. He was so honest and upfront about everything; it was refreshing. He wasn't making promises that he couldn't keep, he was honest with us about our specific situation, and he took the time to discuss exactly what we wanted to ensure he was able to help us move forward with the process. He was very accommodating to our work and life schedules. He he kept in contact with us frequently; calling to check in several times throughout the week to keep us abreast of where we were in the process, any steps that we needed to take, or just to say HI. He was very personable, easy to talk to, and fun to work with. When we ran in to a bit of a snag, Jim and his team went to bat for us, ultimately working out the snafu so we could close on our account. We are SO happy with Jim and all he did to help make this process as smooth and quick as possible. I highly recommend him for all of your home loan needs... Read More