Loan Officer Profile
About MeJill is a seasoned Loan Officer who started her mortgage career over a decade ago with Bank of America. Jill's strong commitment to customer service & excellence help her provide a very personal approach to each client in all walks of life. Understanding that this is a "people business", her top priority is to build relationships that allow her to help her customers as their needs arise.
- Employed by: CBC National Bank since 2013
- Georgia and nationally
Recently Answered Questions
Ratings & Reviews
Loan Officer ReviewPam from Raleigh, NCRecommended!
Excellence in customer service
I was apprehensive about the refinance process, and didn't know what to expect. There was a lot of paperwork and documentation involved, and Jill stayed on top of it, ensuring that I collected everything that was needed to complete the process. I think of her as my Loan Concierge - she provided knowledgeable assistance and guided me throughout the entire process. I highly recommend working with Jill on your mortgage loan needs. ... Read MoreLoan Officer ReviewMike from Plain City, OHRecommended!
Customer Sevice hit all the marks
Jill Willy hit all the makes when it comes to customer service. We could not have expected a better job. We have been trying to refinance for a couple of years and it had been a nightmare. On a whim, I responded to a Lending Tree email, and got several offers last spring. I narrowed it down to 3 and the life got crazy. Through it all Jill kept communicating, showed patience and understanding, worked with us to tailor an offer that worked well for us. She showed in multiple ways personal interest in our situation, with great patience and perseverance. It was 4 months start to finish because our personal situation. We got it done and it was a great relief. I cannot recommend Jill Willy and CBC high enough and have no qualms referring her to anyone I care about.... Read MoreLoan Officer ReviewRichard from Dedham, MARecommended!
Loan Officer Review
We were contacted by all the vendors that responded to my Lending Tree inquiry but after speaking with Jill Willy, we decided to go with CBC. The offers from the various vendors were all very close, but Jill's professionalism and personality were the deciding factor. She expertly guided us through the process, discussed options and made sure that nothing was missed.Loan Officer ReviewJager from Duluth, GARecommended!
I did not know what to expect when refinancing my home. I had so many people tell me how difficult the process was. Jill made it easy for us. She told us what we could expect and walked us through the process. It was fast and fairly easy. We had a bump or two, but even those were fairly painless and were resolved quickly. Jill is very responsive and is very good with follow up and communicating. She is fantastic to work with. I would recommend her to anyone that asks... Read MoreLoan Officer ReviewEileen from Little River, SCRecommended!
Jill Willy is awesome
Jill Willy went above and beyond to get me my mortgage and closing completed in a timely fashion. She is patient and kind and extremely helpful. I would recommend her to anyone. I cannot say enough about what a great experience this was because of JillLoan Officer ReviewMarc from Towson, MDRecommended!
Jill Willy was very professional and stayed on top of the details throughout the process, even after hours and on weekendsLoan Officer ReviewRachel from Cross Plains, WIRecommended!
Many Thanks to Jill
If you want quick responses to your questions, Jill Willy is your person. If you want a knowledgeable agent, Jill Willy is your person. If you want answers to your questions, Jill Willy is your person. Thank you Jill for making the refinance process as easy as you could! Todays laws and regulations can be tough and we were glad you were our agent to help us through it! I recommend Jill Willy for your refinancing needs!!!... Read MoreLoan Officer ReviewMarc from High Point, NCRecommended!
Very professional/incredibly responsive!Loan Officer ReviewFRANK from Beach Haven, NJRecommended!
Ask JILL WILLY to help you. You won't regret it.
We were first-time home buyers. We knew only vaguely the general process of obtaining a mortgage, and that lack of knowledge felt intimidating. JILL WILLY immediately put us at ease, and thoughtfully, carefully led us through the process. Jill stayed with us through the entire process- right up to the day of closing- and never handed us off to another person. Jill returned every telephone we made to her, and answered every question we asked. Jill never condescended to us, and always made certain we understood the details; she would not stop until we were clear in our understanding of the steps as they took place. I am not sure we're any more sophisticated about about mortgages, but if we ever do this again, there's only one person we'll talk to- JILL WILLY... Read MoreLoan Officer ReviewJoseph from Fort Mill, SC
Jill Willy - review
I'v read the reviews and realize I'm going against the grain with my review but I think its important to be honest. My experience with Jill Willy was that she was condescending, overly defensive, quick to point out mistakes other than her own and just generally has poor customer service skills. If you question something she will be quick to say "I've been doing this for 15 years and I've never seen" which is of no help to you as a mortgage shopper whatsoever. For example: I asked if it was normal that we were two days to closing but yet the underwriters had not signed off. Her response was that we were closing a loan in 3 weeks and my expectations were too high (I never questioned why, just wanted to be sure she was confident). And then she even had the audacity to say "you worry a lot don't you". Look this is my 7th home purchase, we as buyers have very little life experience with mortgages. To treat us as if we should know everything and not question her "15 years experience" shows that she has become coarse and hardened over the years and should probably consider a lateral career change. Jill Willy made this a very stressful purchase for me. The lender she works for was great (just be sure and negotiate some of their "fees" off your costs) this was all about her customer service skills and attitude. Id ask for another processor. Again, Ive read all the positive reviews.. take this one with a grain of salt. Maybe this is "me"... Read MoreJill is a seasoned Loan Officer who started her mortgage career over a decade ago with Bank of America. Jill's strong commitment to customer service & excellence help her provide a very personal approach to each client in all walks of life. Understanding that this is a "people business", her top priority is to build relationships that allow her to help her customers as their needs arise.