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Lender Ratings & Reviews

Honest Feedback from customers like you

  • NMLS ID: 2948
    from Lompoc, CA - October, 2018

    "It was a pleasure in working with your company. The process for the loan was made easier because of Marks attention to detail and professional approach. We will recommend your company and Mark to all our family and friends. We are going to build a house in the near future, and we will without hesitation call Mark to help us next year. We are very pleased with the outcome and plan on using your company in the future. Thanks agai"... Read More

  • NMLS ID: 58775
    (4.9 of 5) 1357 Reviews
    from Cottontown, TN - October, 2018

    "Josh was great. I don't have a single complaint."

  • from Fort Worth, TX - October, 2018

    "Great customer service and very helpful."

  • NMLS ID: 400039
    from Marietta, GA - October, 2018

    "Kory was thorough, knowledgeable and personable. He made the whole process seamless. We will absolutely call on you again when the need arises. Thank you for your help and patience. "

  • NMLS ID: 260264
    from Hollister, CA - October, 2018

    "What an experience. Alex was great. Commitment. Commitment. Commitment. Commitment to his professionalism. Commitment to his client. He found me the best deal. He was compassionate and was a good listener. He understood my financial situation and made it work for me. My real estate person really liked working with him. And now, based on my recommendation, m y daughter will work with him in the near future. We like Alex. I will recommend him to friends/family"... Read More

  • 58%
    of potential homebuyers stated “getting the best deal” (price) is their most important feature when considering a mortgage
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  • NMLS ID: 12147
    from Ossining, NY - September, 2018

    "Anyone who says buying their first home is stressful or overwhelming didn't work with Richard Pisnoy at Silver Fin Capital. I thank the person who referred him to me everyday. Richard was available always and explained everything in the easiest possible to understand way. He was proactive in arming me with answers to any questions I had, often before I had to ask. H is explanations gave me a bigger picture and gave me confidence to learn along the way. I felt assured I was in good hands every step of the process. When I learn of anyone I know buying a home, I will make sure they go to Richard"... Read More

  • NMLS ID: 17022
    from Brenham, TX - October, 2018

    "Planet Home Lending is a great place for your lending needs, they are quick! I worked with Fred Muniz and he walked me through every thing step by step"

  • NMLS ID: 76967
    from Chula Vista, CA - September, 2018

    "Very friendly, knowledgeable, and willing to answer any questions. I would highly recommend him for any refinance or home loan. "

  • NMLS ID: 423112
    from Anderson, IN - September, 2018

    "great to work with. fast & efficient. had my closing and money within days."

  • NMLS ID: 1345190
    from Portland, OR - October, 2018

    "Nate Wells was an absolute pleasure to work with. He was very responsive, an excellent communicator, very organized and treated me with honesty and integrity. He even offered me a better deal than he originally quoted. The process was very smooth and I felt very well taken care of by Nate. I wouldn't hesitate to work with him again."

  • NMLS ID: 128231
    from Knoxville, TN - October, 2018

    "Mr. Daker was very professional and positive throughout the entire process. He was efficient, knowledgeable, and courteous. He was responsive to my questions and kept me informed. He was available even when the loan was handed to the loan processor, Mr. Anthony Digourno. The loan was done in a timely manner and the terms and rate were exactly what I was looking for. I would recommend Cash Call and these fine gentlemen to anyone."... Read More

  • NMLS ID: 2611
    from Richmond, VA - October, 2018

    "As a first time home buyer the process can be very daunting. Brandon was a great guide through the entire process. I feel that he did his absolute best to provide me with a fair rate. He was very responsive and helpful with any and all questions. I can assure you I will use him for my next home purchase."

  • NMLS ID: 1057
    (4.9 of 5) 369 Reviews
    from Peyton, CO - October, 2018

    "Brandon is very intelligent person with excellent communication skills. I classify myself as a numbers wizard and Brandon's financial wizardry met my expectations with a 10 out of 10 rating. If he lived closer I would definitely use his financial genius for my investment future."

  • NMLS ID: 292897
    from Houston, TX - September, 2018

    "Ralph Gardner (our Residential Mortgage Loan Originator at ELG) was an absolute star & a joy to work with! When we found out that there were four offers on the table for the house that we put an offer in on, Ralph helped us make our offer more competitive by helping us move our closing date as early as possible. The seller chose us & we closed on 8/31/18! Ralph was so incredibly kind & responsive. We were first time homebuyers, so his willingness to take the time to explain everything & walk us through the process was so very appreciated. He made us feel comfortable with a process that might have otherwise been scary &/or stressful. If you need someone you can trust to get you to your closing date on schedule & to make you feel completely at ease with the process, Ralph is your guy"... Read More

  • NMLS ID: 2129
    from Keller, TX - October, 2018

    "I'm beyond frustrated with the entire process of my loan that happened at your Colleyville location. My loan officer was Roderick See. Overall the communication in that office is totally absent. In my experience no one knew what their other team player was doing. I would send my documents over to Rod See and his assistant would say he didn't have anything. I have emai ls showing everything that has happen along the way of my entire loan process. I not only had the assistant that was working with me but I had two more additional employees at that office that would email me to let me know they were on my case. The two employees I'm referring to are both loan processors. Which I was advised by another upper staff member that my loan processor ended up either leaving or got fired. Which no one had notified me of or reach out to me to provide me with my new loan processor. So since no one had notified me I had been taking the time to send all the documents to her. Which a couple of days passed by so at the time I called to see if they received my documents they told me that she hadn't received them. I was like I sent them to the processor and she advised me she was no longer in that office. This is just one instance of a communication fail at that office. When I have reached out to Rod See throughout this entire process there has been several issues of communication. Now I will tell you what was my breaking point with beyond frustration with this Colleyville location. My original close date was set for Thursday September 27th at 11am. We didn't close until Monday October 1st at 9am. My previous lease stated I was to be out by September 29th from that property. I was told by Supreme Lending that the documents were to be sent to the Title Company by 11am on Thursday on Wednesday September 26th. I took off from work from Thursday September 27th - 30th. The title company advised me that they had yet to see the documents come in at 10 am or so. I contacted Rod on numerous occasions to see what the hold up was. He simply told me that they needed more time to complete the docs. They did moved the time to 2:00pm. Being that the title company was in plano we headed that way about 1pm. When we call the title company again they still stated the documents hadn't came in from Supreme Lending. So then I called Rod again and got no response. So then I decided to take matter into my own hand since both Rod and kalyn wouldn't return my calls or emails. I asked to speak to upper management which they passed me to a supervisor which was a Processor for my loan. I sent her a long email regarding my concerns on September 24th 3 days prior to my closing date. She advised me she was taking care of it and getting upper management to look into it. So when Thursday came on September 24th and I spoke on the phone with her regarding my concerns again she stated she was working on involving upper management. So while we were waiting in Plano at the title company they said that the documents came in and could get us in at 4pm. So we came in and signed over 200 pages of documents thinking we would be done after signing and the keys would be in our hands. That unfortunately was not the case. The title company stated that due to them not supplying them with the documents in time which was supposed to be 11am for our original closing time that funding couldn't be completed. So that was a whole entire day we didn't get to do anything. We had planned to get a fridge get financed for our furniture and couldn't do anything on that day. So we were upset but still hopeful that at least it would be completed by Friday Both Rod and the Title company reassured me it wouldn't be an issue.So Friday morning came and about 9am without any updates via phone or email I started calling. I first contacted Rod and after about 2 calls to him and 2 calls to one of his assistants Rod finally calls me back. He stated that the documents we signed on Thursday would need to be resigned completely over due to the seller not signing the documents on the same day as I did. So I ask him why did we sign if he knew that the seller hadn't signed the docs. He told me that she had signed them Friday morning and that he couldn't release the funding to the seller until everyone resigned. So then I reach out to the title company and stated that Rod never disclosed the policy and guidelines of the down payment assistant program regarding that funding can only be released if the seller and buyer sign on the same day and funding has to take place on the same day. Between the title company and supreme lending trying to find loopholes on both ends to try and make one or the other to fix the issue to make the loan close on Friday the end result was it got to late in the day to complete the closing on Friday. So now the earliest time we could close according to Rod was Monday. The seller was contacted after the back and forth arguments between the title company and Supreme Lending and no one was willing to budge. So when the seller was contacted she state she was at the airport about board a plane to see her sick mother who was being hospitalized. So not only did we loose all of Thursday we lost another day which was Friday. Keeping in mind we reschedule everything on Thursday for Friday which included water, electricity, cable&internet, renting a uhaul and financing on our furniture and now we would have to reschedule again. Also keeping in mind we had to be out by Saturday September 29th. So not only did we have cancellation fees we had to get a uhaul. We had the stress of figuring out where we would live and where all our things could go. By this time I had several mental breakdowns. We had know lost two day and had taken the time off from work to have enough time to move things into the house we thought we would have on Thursday septemeber 27th. Luckily after all this my realtor got in contact with the seller and she cooperated that we could do a lease back. So that we could have a place to stay. She a course charged us a 75.00 fee for each night we stayed there Friday - Sunday. I advised Rod about our situation and he simply said I'm sorry but there isn't anything he could do for me. So not only had Supreme Lending had my 3400 dollars for closing cost since Thursday which was most of my savings for cushioning but now I had to give extra money I didn't have for a situation that I was not at fault for. So we were schedule for 9am Monday morning. It took us another 2 hours to complete all the documents we had already signed on our original closing date on September 27th. Our loan was finally completed and funded by October 1st at 11:13am. Keeping in mind we had to ask the entire day off on Monday from work without the proper amount of notification as well as time we shouldn't have had to ask off for. From Thursday September 27th through October 1st not once did Supreme Lending or Roderick See make this process a pleasant experience for anyone. It left a complete bad reputation for myself, my realtor and the title company. Roderick never took ownership of any of his mistakes during this time. Never once offered to help me out or go out of his way to give me suggestions for anything. This has been a very traumatizing experience for me and everyone involved. I was so traumatized that I felt I needed to reach a person in more authority than my loan processor. So I called several time to the receptionist in Colleyville asking for someone with more authority. She constantly passed me to Rod which I told her I no longer wanted to speak with him. He lies straight through his teeth to try and save his own behind. So the receptionist told me to leave a voicemail or email the manager over the Colleyville location. I left 2 voicemails and sent 1 email to this manager. I didn't get any response back. So I then decided to go in the Colleyville office to speak in person with the manager and the front receptionist advised me he was too busy"... Read More