American Bank Ratings & Reviews

NMLS ID: 447578

American Bank

3.9 of 5 87 Reviews


Who is American Bank?

American Bank has been serving the financial needs of communities for over 25 years. Our mission is to provide flexible mortgage financing that is tailored to fit the unique situations of our customer’s at the most competitive rates in the nation. It...

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86% of our customers would recommend this lender. (75 of 87)


Customer Reviews


  • (0) (0)

    Great experience

    Yes, I recommend this lender

    Great experience with this company.

    By:   (Central Arkansas)Reviewed On:

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  • (2) (0)

    Great customer service

    Yes, I recommend this lender

    I just closed a loan with American Bank. I found the people and service to be great. Michael G and Chandra were very,very helpful and took time to take my calls and answer my questions? Thanks guys for a great transaction! Bobby B

    By:   (Lake Havasu)Reviewed On:

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  • (2) (1)

    Great Customer Service!!!

    Yes, I recommend this lender

    Refinancing with American Bank was definitely easier than I imagined. They were prompt, curteous and always willing to answer any questions. I was never in the dark on the status of the loan as they communicated regularly via email and phone. My personal experience with our loan officer, Robert Bess, was excellent. He was helpful and knowledgeable on all aspects of the process and explained every step clearly to make the refinance a positive experience. I would recommend American Bank for anyone who needs to refinance and expects excellent results. Thanks Robert, you were the best!!!!

    By:   (New York)Reviewed On:

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  • (2) (6)

    call back

    called ask a few question and said she would call me back, cday, never called backed

    By:   (sc)Reviewed On:

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  • (1) (5)

    loan

    Yes, I recommend this lender

    The lender "American Bank" sent me unfavorable information on my credit score. I contacted one of the credit reporting companies ' TransUnion. I requested and received from TraqnsUnion a detailed credit report. The report was wrong. It contained false and misleading information on me. I responded in writing to TransUnion. I haven't yet heard back from American bank or transunion.

    By:   (Dagsboro, Delaware)Reviewed On:

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  • (3) (11)

    garbage

    not very helpfull

    By:   (florida)Reviewed On:

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  • (9) (2)

    excellent service

    Yes, I recommend this lender

    Very helpful explaining any questions I had to refinance with cash-out to consolicate debt. Closed the loan within 20 days.

    By:   (worcester,ma)Reviewed On:

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  • (5) (0)

    Refinance

    Yes, I recommend this lender

    I was extremely impressed with the prompt, courteous attention I was given. In particular Eric Wright..he was the 1st phone call (10 mins) after I submitted my inquiry on line. There was something about his initial approach and phone manners that made it easy for me to choose American FSB. He was more than courteous, professional and knowledgeable. He went beyond what I was asking for and let me know what my options were and I was able to make my decisions based on his recommendations. He kept me informed along the way and returned my calls and e-mails immediately. I cannot praise him enough. Tishia Dixon was also extremely professional and helpful. She let me know exactly what was needed from me and processed everything promptly so that we could close quickly. I did not have much interaction with Luis Falcon until the end of the process, but I would like to say that he too was extremely courteous and professional. In the end I would like to say that I hope all of your employees are as professional, courteous, and helpful as the individuals I dealt with.

    By:   (NewYork/North Carolina)Reviewed On:

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  • (4) (4)

    wouldnt recomend

    IF YOU HAVE POOR CREDIT DONT BOTHER , THEY WONT EVEN BOTHER TO CALL YOU BACK ONCE THEY SEE YOUR CREDIT SCORE I GAVE THEM A ONE STAR RATING BECOUSE YOU HAVE TO GIVE ATLEAST THAT

    By:   (WORCESTER NY)Reviewed On:

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  • (5) (0)

    American Bank Experience

    Yes, I recommend this lender

    We were looking to refinance our house at a lower monthly payment, but when presented with a really low interest rate and a really great 15 year option, actually increased our payments saving many thousands over the life of the loan. Our refi connection, Andy, was AMAZINGLY helpful throughout the entire process, even with our myriads of questions. In the end, we will own our home sooner, pay less in the long run, and, just maybe, be able to send our kids to college. Thank so much!

    By:   (Monroe, NC)Reviewed On:

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American Bank has been serving the financial needs of communities for over 25 years. Our mission is to provide flexible mortgage financing that is tailored to fit the unique situations of our customer’s at the most competitive rates in the nation. It is important to work with a reputable company you can trust. American Bank is in your community and we can be counted on to provide the best mortgage experience for our clients. Give us a shot at earning your business today!
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