Banc Home Loans Ratings & Reviews

NMLS ID: 530611

Banc Home Loans

4 of 5 562 Reviews


Who is Banc Home Loans?

For decades, millions of Americans have dreamt of owning a home only to awaken to closed doors, obstacles and excuses. And it’s primarily due to a poor experience starting with the home lending process. At Banc Home Loans, a division of Banc of California,...

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83% of our customers would recommend this lender. (69 of 83)


Customer Reviews


  • (1) (0)

    Outstanding Experience

    Yes, I recommend this lender

    This was my first home mortgage. Paul Librojo was my loan officer. Although he was very busy every day he made our Va loan go as smooth as possible. We closed within 40 days of providing all the required documentation necessary for the loan. We did a 15 yr refinance and lowered our interest rate to 3.375 percent from a loan with 21 yrs remaining at 6.25 percent. This loan has saved us thousands of dollars in interest because we took no cash out on our refinance. Paul was always eager to answer all our questions as well as return our calls. As stressful as this big of a loan could be, Paul's upbeat personality and professionalism kept the loan going smooth along with his colleague Kelvin Tran, from start to finish. Will buy another house and use Banc Home Loans!

    By:   (Brighton, New York)Reviewed On:

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  • (2) (0)

    My Experience

    Yes, I recommend this lender

    It was an excellent experience, very responsive and efficient!

    By:   (Rochester, NY)Reviewed On:

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  • (3) (0)

    Great customer service online

    Yes, I recommend this lender

    Just finished refinance , my loan officer Mr . Paul Librojo provided me with excellent service and gave me all the information when needed.he guided me through whole process till closing. I would recommend to friends and family. Thanks Paul and Pauls team at banc home loans.

    By:   (Arizona)Reviewed On:

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  • (5) (3)

    Too many phone calls !

    After starting the process on lending tree, I was OVERWHELMED with 6-8 phone calls a day for the last 4-5 days from this lender. It was ridiculous ! Sometimes the calls were less than an hour apart. Like a psycho girlfriend that won't leave you alone. I have asked to be removed from their calling list just based on the amount of calls I received. Maybe that's not a fair assessment, but my phone has rung off the hook since signing up . I will take my business elsewhere as it seems they are high pressure.

    By:   (Raleigh, NC)Reviewed On:

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  • (5) (4)

    Overpromise - High Pressure

    RUN AWAY!!! My experience has been the rep Overpromises...Promissed that he had access to expensive experts and systems that would improve my credit score and he would handle it. Demanded my 495 deposit and told me that would lock my rate. Constant phone calls that where your out, rehashing the same information, he promised to get it together and work on it then he never did. Never gave a straight answer... We were always a couple or few days away from Close... Then came back to tell me I had to go work my credit report issues myself ... I wasted two months with them. Now that I have requested my refundable deposit back - I was told I may not get it. I have opened a complaint with my credit card company.

    By:   (Helotes TX)Reviewed On:

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  • (4) (4)

    Use Anyone But Banc Loans

    Horrible and unresponsive customer service. However, they will constantly bombard you with spam, yet never answer/return your calls or emails. Look elsewhere for a mortgage.

    By:   (Atlanta)Reviewed On:

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  • (7) (4)

    AGGRESSIVE!

    The phone barely stopped ringing before it started again. Never the same voice mail twice. Sales Sales Sales. I told them to stop calling me. Based on prior reviews and the crazy calling - I did not trust this one.

    By:   (Tx)Reviewed On:

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  • (5) (1)

    3 Months and counting for refi

    Well, what can I say, you put yourself in this position and decide. I was told "we are fast" but when it comes to refi, the time is limit more" Which is file with me, Today (3/17/14) its exactly 3 months. I got approval on 3/5/14 and submitted everything in 24 hours. Now over 10 days and all reply I get is "No word yet" I am getting sick of this finance world and almost on the tipping point where to decide between refi or sell the investment properties.

    By:   (Sacramento, CA)Reviewed On:

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  • (7) (7)

    Poor customer service.

    I tried Lending Tree thinking I could shop for the best Mortgage for me. Had a good conversation with Aria Ehrari. When I checked other companies and decided to go with another, attitude changed and the aggressive tactics started. My last contact was very rude and demanding.

    By:   (Concord NC)Reviewed On:

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  • (5) (0)

    An awesome experience

    Yes, I recommend this lender

    Initially, because of the information I had been given by this institutions competitors, I was under the impression that a bank couldn't compete with other lending agencies with rates and completing the process in a timely manner. After consulting with this lender and going through the process I am completely satisfied and will recommend them to my associates. Thanks to everyone who made my refinancing experience an awesome one.

    By:   (Residing in VA, refinanced property in Oswego,NY)Reviewed On:

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For decades, millions of Americans have dreamt of owning a home only to awaken to closed doors, obstacles and excuses. And it’s primarily due to a poor experience starting with the home lending process. At Banc Home Loans, a division of Banc of California, N.A., our mission is to simplify and streamline the lending process, and to open more doors to homeownership with flexible lending products and exceptional service.
We help our customers discover the solutions that best fit their unique situation. Starting with the fact that the word “no” isn’t in our vocabulary. If one solution isn’t working for our customers, we simply find another. And unlike big, impersonal banks and online-only lenders, we’re local and work with the speed and convenience that it takes to make a deal close. Call or visit a Banc Home Loans location today to enjoy a whole new lending experience.
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