Discover Home Loans, Inc Ratings & Reviews

NMLS ID: 837915

Discover Home Loans, Inc

3.9 of 5 2456 Reviews


Who is Discover Home Loans, Inc?

Discover Home Loans, Inc. a subsidiary of Discover Financial Services, offers an easier, simpler way to get a mortgage from one of the most trusted brands in financial services. Discover Home Loans provides a broad range of mortgage products with competitive...

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88% of our customers would recommend this lender. (492 of 560)


Customer Reviews


  • (2) (0)

    Thank you Courtney Kendall

    Yes, I recommend this lender

    I was contacted by Courtney Kendall. She helped me with the streamline of my FHA loan. Process was super fast, easy and I got a great deal.

    By:   (Boston, Massachuetts)Reviewed On:

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  • (1) (1)

    Poor Customer Service

    Would not listen or answer questions and wanted to take out a new loan in just my name. Had no other options like most lenders

    By:   (Greeneville, TN)Reviewed On:

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  • (1) (0)

    Quick Response and Good Rate/Costs

    Yes, I recommend this lender

    This is the vendor I chose out of the five that responded to my Lending Tree submission. Their response was immediate upon my submission to Lending Tree. Their rep was professional and not pushy, very confident and got all the info upfront to guarantee a low rate and low closing costs. Phone calls answered every time by rep, no voice mails. Their rate was above average, below best by only .125%, and costs were very reasonable. Just felt right.

    By:   (Birmingham, AL)Reviewed On:

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  • (3) (0)

    No way

    Yes, I recommend this lender

    You think I'm going to pay mortgage insurance? Not a deal at all.

    By:   (Floyd va)Reviewed On:

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    Discover Home Loans, Inc Response

    We are very sorry to learn of our borrower’s dissatisfaction with their initial loan offers. These are potential offers and not final loan offers. Every borrower’s financial goals and objectives differs and is unique. An analysis of a borrower’s credit profile, fico scores, property, assets, income and other important factors are required to determine the best loan program(s) available, and which best accomplishes their goals and objectives. Upon receiving the refinance request, mortgage banker Katie Villanueva was assigned to assist. Documented records indicate between 5/31/13 through 6/14/13, Ms. Villanueva made several phone and email attempts to reach the borrower. The request was cancelled on 6/14/13 due to no response from the borrower. We value our borrowers and are committed to offering the highest standards of customer service. We appreciate the borrower taking the time to provide a review and look forward to the opportunity to earn their business. The borrower is welcome to contact our Customer Excellence Department at 888-369-0001 with any further concerns.

  • (0) (1)

    Discover

    Yes, I recommend this lender

    This group responded very quickly to us via the phone and email. Following a review of their available rates - they were higher than three of the competitors and fell into the catagory of the 4th out of 5. We are pursuing discussion with only 3 of the 5 Thank you for submitting a response.

    By:   (Santa Rosa, Ca)Reviewed On:

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  • (1) (1)

    No Quote

    I received a "form" email from Discover stating that somebody would contact me, but nobody ever did. Their rate wasn't as good as others, but since they didn't respond I don't know what their closing cost were.

    By:   (MI)Reviewed On:

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  • (0) (0)

    Pleasantly Surprised

    Yes, I recommend this lender

    I was pleased to see that a big credit-card company like Discover actually has nice, friendly customer service. They walked me through the basics and provided me with all the information I needed. You can tell they have the power and resources of a big financial institution, but again, they were nice and patient. My only complaint was their high rates and fees. Otherwise, a good experience.

    By:   (Nashville, TN)Reviewed On:

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  • (0) (1)

    Discover Unreasonable

    Lender rep was to call back to discuss possible loan options-just email received with one option Closing costs were large with not only a loan origination fee but also requested points to be paid

    By:   (PA)Reviewed On:

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  • (3) (0)

    Undelivered promises

    "Here is everything we're going to do for. Tell us what you need, and we'll give it to you". O.K. sign me up. "Yeah, um, we can't do anything we promised sorry, bye." To angry to write a lengthy review. The above is the jist of it.

    By:   (Colorado)Reviewed On:

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  • (1) (0)

    Couldn't help with loan but still helpful

    Yes, I recommend this lender

    Discover loans doesn't do a VA loan but the response was fast and the lender still offered some helpful information even without being able to continue the loan process with us.

    By:   (NC)Reviewed On:

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Discover Home Loans, Inc. a subsidiary of Discover Financial Services, offers an easier, simpler way to get a mortgage from one of the most trusted brands in financial services. Discover Home Loans provides a broad range of mortgage products with competitive rates and fees to help you lower your rate and your monthly payment. You also get the superior customer service Discover is known for, including: - a dedicated Mortgage Banker who expertly guides you through every step of the mortgage process - access to online tools and resources to make the process easier to navigate - ability to check the status of your loan 24 hours a day, 7 days a week and securely upload your documents and electronically sign them - in-house processing and underwriting, with dedicated teams for purchase and refinance loans to streamline the processing Whether you are buying a new home or refinancing an existing mortgage, you will feel confident that you are spending smarter, managing debt better and making your money go further!
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