First Liberty Financial Mortgage Corporation Ratings & Reviews

NMLS ID: 19756

First Liberty Financial Mortgage Corporation

4.2 of 5 266 Reviews


Who is First Liberty Financial Mortgage Corporation?

First Liberty Financial Mortgage is a regional mortgage bank with offices located in Indianapolis , Louisville, Lexington, Birmingham, Nashville, and Owensboro serving customers throughout the country. The company was founded under the belief that customer...

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93% of our customers would recommend this lender. (38 of 41)


Customer Reviews


  • (0) (1)

    GREAT COMPANY

    Yes, I recommend this lender

    THANK YOU SO MUCH FOR ALL YOUR HELP YOU WERE SO GOOD WITH ALL MY ????????S

    By:   (VIRGINA)Reviewed On:

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  • (1) (1)

    VA Streamline ReFi... not so streamlined

    A very disappointing and frustrating experience. The bottom line is that I never felt counseled. What started as a VA Streamline re-fi ended with me paying for an appraisal and the loan being turned down. The appraisal cost was even misquoted by the Loan Officer. I found out after my credit card was charged. Nice way to treat a veteran.

    By:   (MI)Reviewed On:

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  • (1) (3)

    Home Mortgage

    The worst home buying experience i have ever had.

    By:   (McCalla Alabama)Reviewed On:

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  • (1) (2)

    Wonderful experience

    Yes, I recommend this lender

    This was an amazingly simple, comfortable process with a very helpful friendly loan officer. Received a great rate, closed in a very timely manner. Was kept informed every step of the way. I can't think of a negative thing to say about First Liberty or our loan officer, Brandon. They were great to work with! Would highly recommend!

    By:   (Bluffton, SC)Reviewed On:

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  • (9) (1)

    First Liberty

    Yes, I recommend this lender

    I thought the lender was interested in my refinance. He often emailed me or called me to check up on my case for documents, etc. I especially liked the secure email. It was easy to use and effective. The closing was done quickly and efficiently.

    By:   (Knxoville< TN)Reviewed On:

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  • (8) (6)

    don't be fooled

    These guys send you an email with an artificially low interest rate and tell you, "Oh, that is just a teaser rate, not everyone qualifies". In the same email they state that they have no fees, but their fees total up to about $3000. They also inundate your email box with messages saying "I am trying to get in touch with you" and "I haven't been able to reach you, please call me back", but they never actually bothered to pick up the phone to contact you in the first place. They flood your email box, but never actually put anything on the Lending Tree page so that you can direct compare them to the other companies.

    By:   (SC)Reviewed On:

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  • (4) (1)

    Great Service

    Yes, I recommend this lender

    I received excellent service from Ms Cunningham. I got a fair rate and am very satisfied. I would definitely recommend them to others

    By:   (Montgomery AL)Reviewed On:

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  • (3) (2)

    Persistence

    Yes, I recommend this lender

    We had our hearts set on a retirement property that proved to be somewhat unique and a challenge that caused the first lenders we approached to shy away. Then we tried Lending Tree and heard from Ian Mills of First Liberty Financial Mortgage Corporation. He was professional, personable, knowledgeable, very helpful, and persistent. Did we say PERSISTENT! He worked and worked and worked to identify the needed funding and push on through the process. At one point, it appeared that he and we were at a dead end. But while we worked with our realtor on other lending leads, unbeknownst to us, Ian kept on working to overcome the remaining obstacles that had arisen. Those obstacles were, indeed, overcome and we suceeded in moving to closure on a mortgage loan for our retirement home. It would not have happened without Ian's diligence and persistence. He had the "bone" in his clutches and would not let it go until it was firmly in his grasp. We will probably never know the amount of time and resources Ian put into securing our loan. Nonetheless, we are very grateful for his persistent efforts and also grateful for finding him through Lending Tree.

    By:   (Nashville, TN)Reviewed On:

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  • (3) (1)

    My 1st Home

    Yes, I recommend this lender

    This is my very first time to purchase a home and was very nervous & felt lost when it came to the loan process and what to do. I decided to go on Lending Tree to see if I would even be qualified for a home loan. Quite to my suprise I was! There were several people that began to get in touch with me but one person really stood out to me above the rest. Cindy Sarver from First Liberty Finacial contact me and we just hit it off. She was very patient with me, walked through each and every step of the loan process, and told me why we were doing this and that. She even was available after hours and on weekends which was great because of my work schedule. I am so happy that I found Cindy. I called her my little angel for helping. She always was there for me or made time for me. Everything she talked to me about during the loan process made me feel confident at closing because she had educated me so much on how the loan process works and I felt like I couldn't have been more happier . I would and will seek out Cindy again for my next loan or for a refinance. She not only knows so much about the loan process but she can help out with questions on the real estate side as well. Thanks Cindy for making our first home a dream come true!

    By:   (Paducah, KY)Reviewed On:

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  • (3) (2)

    Great Rate and Service

    Yes, I recommend this lender

    My experience with First Liberty was overall a positive one. I worked with Stephanie Crable who was both professional and efficient. The approval was fast, the appraisal timely and the loan closed on time. This, despite the fact that we had a HELOC that needed to be subordinated. She contacted the HELOC Lender on more than one occasion to make sure the subordination was done so the loan would close. Also, I was very prompt in responding to her requests for various documents and other requests from the underwriter. This is important for any loan to proceed smoothly. Overall, a positive experience and I would not hesitate to recommend First Liberty to others.

    By:   (Northern California)Reviewed On:

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First Liberty Financial Mortgage is a regional mortgage bank with offices located in Indianapolis , Louisville, Lexington, Birmingham, Nashville, and Owensboro serving customers throughout the country. The company was founded under the belief that customer service is the most important part of the loan process.We understand that consumers have more choices than ever to get a loan, but we take pride in separating ourselves from the competition through outstanding service. The keys to this service are knowledge, communication and the internal process that we have developed to close loans quickly. We work closely with our loan officers to keep them aware of all the different loan programs available, allowing us to educate each customer so that we can help them choose the loan program that best fits their needs.A First Liberty loan officer is trained to communicate throughout the approval process with not just the customers but also the realtors involved in the transaction. In addition to our loan officers, each First Liberty Financial office has experienced loan processors that are an integral part of our team. Our processors along with the partnerships we have developed with appraisers, lenders and title companies allow us to close loans more quickly than other companies.
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