Guaranteed Rate, Inc. Ratings & Reviews

NMLS ID: 2611

Guaranteed Rate, Inc.

4.3 of 5 625 Reviews


Who is Guaranteed Rate, Inc.?

Guaranteed Rate is one of the ten largest retail mortgage lenders in the U.S. The company has become The Home Purchase Experts® by offering industry-leading self-service tools and low rate, low fee mortgages through an easy-to-understand process...

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Awards



95% of our customers would recommend this lender. (337 of 353)


Customer Reviews


  • (1) (0)

    Poor Internal Communication

    My Wife and I just used Guaranteed Rate for our home refinance. It shouldn't come off as a shock that we were actively pursued by them when "considering" the idea, but once actively doing it the "pleasant" & "outgoing" attitudes via email/phone calls definitely changed. My biggest issue/concern with Guaranteed Rate during our refinance was the fact they "dropped the ball" numerous times in regards to failing to inform my Wife and I of important and/or useful pieces throughout. One example would be that we paid a months Mortgage payment of $1500+ when we weren't supposed to have, per current lender. When I asked my Mortgage Broker (Guaranteed) about this, she pretty much blew it off, but at least acknowledged that we shouldn't have. That was $1500+ we could've certainly used during the closing process per "cash-up-front." A second example would be how many times we received "last minute" emails requesting information we had already submitted via email and/or fax weeks prior. Ultimately, information was not getting passed-along within the organization, and as result WE were the ones having to repeatedly RE-SEND bits and pieces "last minute!" With all of that said, there were just FAR TOO MANY headaches during our refinance process using Guaranteed Rate to even consider to use again in the future, OR recommend to anyone. Again, there was simply a lack of communication among their group/team-members, not to mention vital information not pass-along to us during the entire process.

    By:   (St. Paul, MN)Reviewed On:

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    Guaranteed Rate, Inc. Response

    That is fantastic to hear that Danielle could help you with terms, costs, fees AND assist your brother with his home loan as well. We love hearing stories like this. Thanks for the review and recommendation!

  • (0) (1)

    Re-finance

    Yes, I recommend this lender

    Great organization - very professional and right on top of everything. Closing went very smoothly, and I'll definitely use GR again.

    By:   (Portland, OR)Reviewed On:

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    Guaranteed Rate, Inc. Response

    Great to hear your time with GR was fast and efficient. We hope to hear from you in the future! Customer Care – Guaranteed Rate – 773.328.6467

  • (0) (0)

    Awesome Customer Service and Closing Costs

    Yes, I recommend this lender

    Danielle Young did an awesome job providing me with estimates giving me options and answering all my questions. The terms, costs, and fees were also the most competitive. She also helped my brother with his home loan and he also had great experience. Highly recommended.

    By:   (Orem, UT)Reviewed On:

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  • (2) (0)

    Jay Sondhi is our guy

    Yes, I recommend this lender

    Jay didn't just put together an amazing mortgage package for us, he put into place a mortgage plan that's saved us thousands of dollars. First, he found us a mortgage option with an outstanding rate. Then he found a way for us to pay less than the full 20% down in exchange for paying a PMI of about $120/month. Recently, when our property appreciated, he helped us go back to the bank for a BPO (kind of a re-appraisal-light) that showed our loan to value was now conforming, which knocked off our PMI. As an added bonus, the PMI company just sent us a check for over $2400 that we prepaid as part of the original mortgage package. We didn't even know that was coming! So we paid less than 20% down for our house, no longer to pay PMI, and just got a surprise check. Jay is not just a mortgage broker, but a true mortgage consultant who set us up with a great long-term mortgage plan that's saved us over $25,000. HIGHLY RECOMMENDED- FIVE STARS!

    By:   (Oakland, CA)Reviewed On:

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    Guaranteed Rate, Inc. Response

    Great to hear that Jay went above and beyond the calling of being a loan officer. He seems to have come out firing on all cylinders for you, and that’s what we love seeing from our LOs at Guaranteed Rate. You can’t beat saving $25K!! Enjoy your savings and thank you for your recommendation!

  • (0) (0)

    excellent customer service

    Yes, I recommend this lender

    would highly recoment Rich Galbreath

    By:   (Fort Wayne, IN)Reviewed On:

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  • (0) (0)

    EJ is the Best

    Yes, I recommend this lender

    Having worked with EJ for many years he is my "go to" guy. I would never work with anyone else.

    By:   (Downers Grove Illinois)Reviewed On:

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    Guaranteed Rate, Inc. Response

    Thanks for the review! We hope EJ was able to make the process as smooth as possible for you!

  • (0) (0)

    Smooth and Uneventful

    Yes, I recommend this lender

    Our refi experience with Guaranteed Rate was pleasant. Our loan officer was experienced with a great customer service focus. Guaranteed Rate's finance rates were extremely competitive. The application, documentation, approval and closing processes were uneventful and free from stress.

    By:   (Naperville, IL)Reviewed On:

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    Guaranteed Rate, Inc. Response

    “Customer service is always one of our main focuses. We are always striving to make the process as fast and stress free as possible. Thanks for the review and recommendation.”

  • (0) (0)

    Jay Sondhi is an Outstanding Loan Officer

    Yes, I recommend this lender

    Jay helped me buy my first house in the very tight bay area market two years ago. He was a godsend - endlessly patient and extremely knowledgable. He has that rare ability to explain complex financial terms and issues to anyone. He was so helpful I recommended him to my brother who he also helped get into a house in the bay area. I very highly recommend Jay!

    By:   (Oakland, CA)Reviewed On:

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    Guaranteed Rate, Inc. Response

    Jay and his team are outstanding here at Guaranteed Rate and we are thrilled that they were able to make the process so painless. We pride ourselves on our customer service and it seems that Jay lived up to that. We hope to hear from you and your brother in the future. Thanks for the review and recommendation!

  • (0) (0)

    Highly Reccomend

    Yes, I recommend this lender

    James helped me through the entire process. I was a first time home buyer and had lots of questions. James was available made sure I understood what I needed to do and explained it all clearly to me. He was also very helpful in making sure I closed on time and got what I wanted. I would strongly recommend to anyone looking to buy a home.

    By:   (Canton, MI)Reviewed On:

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    Guaranteed Rate, Inc. Response

    “Guaranteed Rate is all about making first time buyers feel as comfortable as possible, no matter the situation they are in. Answering questions, explaining what comes across as confusing, and being available is what our loan officers pride themselves on. We are thrilled that James and his team could provide you with all these things to make your first time home buying experience a success. Thanks for the recommendation!”

  • (5) (0)

    Fast but not enough transparent

    I used them to purchase my first property. My closing required 30 days to be eligible of a seller concession and GR team eventually managed to close by that date. However, only now, with more experience - and less rush - am I understanding the terms of my mortgage: 1. I paid a 525$ fee that was presented to me as a 'commitment fee' at the very beginning that, however, was not reported anymore in the final HUD. In the HUd instead, only the origination fee of 990$ was shown. I guess that was a smart technique to tell the customer how the GR fees were low compared to others. 2. I have been actually overcharged without even knowing it. In fact, my rate was presented to be 3.375%. I assumed that this was at par with my base rate. Since I was given 1,460$ as 'allowance', I was wrong. However, nobody from GR explained to me that, actually, what I was doing was to get more cash at the beginning of my mortgage in exchange of a higher rate. I was not in need of that cash at all but the structure was presented as the only solution I could get from GR at that time. I should have insisted to have more scenarios prepared for my case. If you read online, you would find out that GR made money with me twice: one with fees charged on me, one by the fee paid by secondary market operators who have later bought my (conventional) mortgage from GR. I believe GR should have been more transparent with me. However, I should have asked much more questions during the process and negotiated more. Working with GR was a very educative experience as I am now about to repay this mortgage and sell the property. As I am buying a new one, I will definitely not return to GR nor the people that provide me with the mortgage at that time.

    By:   (Jersey City, NJ)Reviewed On:

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    Guaranteed Rate, Inc. Response

    We are sorry to hear that your experience with Guaranteed Rate wasn’t what you were looking for. Please contact Customer Care at 773.328.6467 or email them at CustomerCare@GuaranteedRate.com and we will see what we can do for you to resolve your problems. Thanks!

Guaranteed Rate is one of the ten largest retail mortgage lenders in the U.S. The company has become The Home Purchase Experts® by offering industry-leading self-service tools and low rate, low fee mortgages through an easy-to-understand process and unparalleled customer service. Headquartered in Chicago with approximately 175 offices across the U.S. and licensed in all 50 states, Guaranteed Rate has helped hundreds of thousands of homeowners with more than $65 billion in home purchase loans and refinances since 2000. Guaranteed Rate was ranked No. 1 in Scotsman Guide’s “Top Mortgage Lenders 2013” honors, and was recognized by Inc. magazine as the No. 4 private company job creator in the U.S. in 2013. Visit www.guaranteedrate.com for more information.
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