LSI Mortgage Plus Ratings & Reviews

NMLS ID: 3085

LSI Mortgage Plus

4 of 5 1537 Reviews


Who is LSI Mortgage Plus?

NMLS 3085 LSI Mortgage Plus is a National Lender licensed in 37 states. Our company MISSION is simple: We are committed to exceeding the expectations of our Customers. We don’t aspire to be the LARGEST mortgage lender, we want to be the BEST mortgage...

Read more


88% of our customers would recommend this lender. (329 of 376)


Customer Reviews


  • (1) (0)

    Trish

    Yes, I recommend this lender

    Lawerence and LSI got me a great rate, Closed on time, with closing costs lower than I expected (when does ~that~ Happen?!). They've earned my future business.

    By:   (Dallas, Tx)Reviewed On:

    Was this review helpful?

  • (0) (0)

    ArtM

    Yes, I recommend this lender

    LSI Mortgage Plus was a pleasure to work with. They are professional, honest, and committed to customer service. I would highly recommend Jonathan Pernes.

    By:   (Atlanta, GA)Reviewed On:

    Was this review helpful?

  • (1) (0)

    Best lender experience ever

    Yes, I recommend this lender

    I can't say enough about how wonderful our experience was with LSI and in particular Valentina Ingracia. She went above and beyond to insure our process went as smoothly as possible. She is probably the most "genuine" person I've ever dealt with in the mortgage lending business. The fact that she has stayed in contact since the closing to see how we were and how the home remodeling was coming along (our reason for the re-fi) proves her dedication to her clients. I have already recommended her to a friend and will continue to do so to other friends and associates. Thank you again Valentina and LSI!

    By:   (Hanahan, SC)Reviewed On:

    Was this review helpful?

  • (2) (0)

    Satisfied Veteran working with Greg Powers

    Yes, I recommend this lender

    I just want to convey my regard for your commendable handling of this loan Greg. Your bank was not the only one I contacted, and I also have had dealings with many other financial institutions. I decided on your bank due to the initial impression I got of your professionalism, and have had no reason to regret that decision. I know I threw you a few curve-balls in getting this process completed, and you handled all of them with great patience and most importantly competence. Thank you once again, and I look forward to working with you in the future.

    By:   (CA)Reviewed On:

    Was this review helpful?

  • (10) (0)

    Beware of ERIC SWAN!

    I was please initially with the serivce LSI was providing. To make a long story short, the interest rate I was quoted was not honored at the time of closing. Up until that very day, everything "was just as planned" according to Eric Swan. All the documents came through and the interest was nearly 1% more than what I was quoted. Eric told me it was because the comparables in my area did not satisfy the bank my loan was going through. He said, " don't worry I promise you in 6 months we will refinance you for free at that rate," he explained that we would not need to use any comparables so it would be quick, easy, and free. Well that was just a tactic to get me to sign the papers. 6 months later, typical of Eric, everything was fine until the documents came through at the same with half the savings and a $4,000 price tag. Now all of a sudden he is in denial about the entire agreement we had, and had the nerve to tell me that if i want, try another lendor. I was fuming!! Lesson learned, never trust anyone at LSI, especially Eric Swan, and make sure you have EVERYTHING documented.

    By:   (Michigan)Reviewed On:

    Was this review helpful?

    LSI Mortgage Plus Response

    At LSI Mortgage Plus, our employees are trained to be open about the process and assist all customers in choosing the appropriate mortgage option that best suits their needs. Additionally, our employees are trained and instructed to communicate the steps involved and the external factors (appraised value, title issues, credit history and market fluctuations) that can impact the final loan. We structure the chosen mortgage option in good faith at the beginning of the process upon what we know, believe or have been told. During the process there can be factors that increase the risk on any given loan. All information in reference to risk assessment and approvability must be validated by our certified underwriters in its totality. In regards to this particular scenario there were factors within the appraisal and the market for interest rates that did impact the final payment. The customer was aware of this prior to closing and agreed to proceed forward. In reference to the offer to refinance the customer in 6 months for free, this is not entirely accurate. It was offered to refinance the customer in 6 months; however, it was offered to not charge the customer any lender fees. It was further discussed with the customer the third party fees such as: title insurance, attorney fees etcetera, we would be able to obtain a discount for him should he decide to choose this option. When the customer returned to proceed forward with an additional loan, this information was conveyed to him again as well as offering alternate options for him to consider. Presently, the market for interest rates have worsened, the service department discussed this with the customer. It was agreed we would continue to monitor the market for interest rates and when the interest rates are within the range the customer would decide to proceed forward we will assist him. The customer did indicate he was happy with our service and appreciated further clarification. Thank you.

  • (1) (0)

    LSI Mortgage Plus Re-finance

    Yes, I recommend this lender

    My LSI Plus rep was as good as any I've ever worked with in completing my home mortgage re-finance. He was timely and up-front throughout the entire process. Whenever I had any questions he responded timely and accurately. He kept me updated on all that was going through to closing. Would highly recommend him and LSI Plus to anyone considering a home mortgage or re-finance.

    By:   (Valdosta GA)Reviewed On:

    Was this review helpful?

  • (6) (0)

    Disrespectful broker - Eric Swan

    I was considering refinancing my loan and although my credit is not the best, I was quoted a great rate by Mr. Eric Swan. When I shopped around I was told by almost everyone I spoke with that there was no way with my credit scores that he could offer below market rates. When I inquired again about the rate, he assured me that it was viable and that they would not pull a bate and switch on me, so I planned to move forward. In the mean time he kept "pushing" me to get an appraisal (spend $400-$500) and I informed him that I had a few things (nothing major) to take care of outside of my home, e.g. finish repainting deck, etc...before I had the appraisal performed, but he kept pushing me for it and essentially (and stupidly) said the outside of my home would not effect the appraisal outcome, which of course is not true. With that said, I finally agreed to do the appraisal, but during the same week, I had a family emergency that came up that I had to deal with and I conveyed this to Mr. Swan and told him I had to postpone the appraisal. His response was that I was going with another lender, and essentially called me a liar and questioned my integrity! This was completely unacceptable and I cannot speak for LSI as a whole, but I would not do business with Mr. Swan if this is how he disrespects his customers.

    By:   (Atlanta, GA)Reviewed On:

    Was this review helpful?

  • (3) (0)

    Great Service

    Yes, I recommend this lender

    Shawn was very helpful in helping us understand all the ins and outs and helped us fight to get the loan closed. He was very understanding and patient with us and the underwriters. Everything was accurate. and truthful. All home loan closing are painful but we got it done and overall am very satisfied.

    By:   (Columbia, sc)Reviewed On:

    Was this review helpful?

  • (5) (0)

    Best In Class

    Yes, I recommend this lender

    I wanted to express my thanks and my graditude for Chris making this an easy transition on refinancing on our hour house. There were many days that I thought I could not get out of bed, but his chipper voice and positvie thinking is a motivater.I am recovering from a broken hip and several other broken bones, and he was always so pleasant to speak to and he knew his job. It was especially nice to have someone that knew their business.. If I ever do this again or buy another hoer house, I will request to work with Chris. You have one one exceptional person there and I hope he is around for long time.

    By:   (Dallas, TX)Reviewed On:

    Was this review helpful?

  • (4) (0)

    Best service

    Yes, I recommend this lender

    I received best service from Valentina Ingracia during the process of my refinance.

    By:   (Cypress, ca)Reviewed On:

    Was this review helpful?

NMLS 3085 LSI Mortgage Plus is a National Lender licensed in 37 states. Our company MISSION is simple: We are committed to exceeding the expectations of our Customers. We don’t aspire to be the LARGEST mortgage lender, we want to be the BEST mortgage lender. Our professionally trained loan consultants work hard to fully understand each borrower’s unique financial situation. This approach allows us to work with you to help you meet your needs and protect what’s important to you. We offer an extensive selection of high quality mortgage products. Our Certified In-House Underwriters will allow a fast decision on your loan application. We are committed to Customer Service, offering competitive pricing and timely closings while consistently doing the RIGHT things RIGHT. We know that you have a choice as to which company you are going to give your business. We will work hard to earn and retain your TRUST and RESPECT at all times and deliver on our promise. We look forward to working with you and helping you find your LENDING SOLUTION.
Feedback Form