LSI Mortgage Plus Ratings & Reviews

NMLS ID: 3085

LSI Mortgage Plus

4 of 5 1541 Reviews


Who is LSI Mortgage Plus?

NMLS 3085 LSI Mortgage Plus is a National Lender licensed in 37 states. Our company MISSION is simple: We are committed to exceeding the expectations of our Customers. We don’t aspire to be the LARGEST mortgage lender, we want to be the BEST mortgage...

Read more


88% of our customers would recommend this lender. (333 of 380)


Customer Reviews


  • (8) (3)

    NO CUSTOMER SERVICE WHATSOEVER

    I would NEVER use or recommend LSI to anyone! Our refinance took over 3 months to complete and was riddled with discrepancies and problems which were not resolved by anyone at LSI. Michael West was not forthcoming and did not thoroughly explain all the details to us. Our real estate taxes were paid by both the old mortgage company and the new one. When I asked for his help he just kept telling me that the money would have to be refunded and it should only take 2-3 weeks. I ended up having to call the county tax office only to find out that they had not received both payments. When I reported this to Michael he made me contact the new title company and resolve the issue. Which I did, and it took less than 10 minutes for me to get answers and results. We signed up for the accelerated mortgage program which again was not explained in full detail. When he was questioned as to what was going on he said he'd check and find out. He was sent an e-mail by us explaining our dissatisfaction and what we wanted answers, he did not respond. Said he was working on it and after two days of no response I had to go on-line to find an 800 number for the financial company handling the accelerated program. I spoke to them and again in less than 20 minutes got help was told exactly what was going on and why. They even apologized on Michael's behalf when I complained about not receiving help from him. Spoke to Michael's team leader Eric who said he'd check on what was happening and get back to me. Never heard from him either. Ryan left a message asking if we had more questions, which is ironic since our original questions were never answered. Left him a detailed message telling him of our displeasure and lack of help and again no response. No apologies, NOTHING!!

    By:   (Illinois)Reviewed On:

    Was this review helpful?

  • (21) (3)

    DO NOT TRUST ERIC SWAN

    DO NOT TRUST ERIC SWAN OR LSI MORTGAGE. Here's what Eric Swan claims at the bottom of every email: You can count on me to: 1.) Provide the best possible program. 2.) Promptly return phone calls. 3.) Communicate with you almost every day on your loan. 4.) Close on time with no surprises. Over a short period of time, we found none of these to be true. Not only did we have to hold his hand through each step of the process, calling multiple times to make sure he received needed documents, but he was often hard to get a hold of for days at a time. Working with him was by far the most stressful part of buying our new home and moving. In addition, Eric promised us a 4.0% interest rate initially, then changed it to 4.49% at the last minute and said we were "dreaming" if we thought we'd get anything lower. Apparently not, because we ended up talking him down to 4.375% as soon as we mentioned starting over with another lender. Ultimately, we did NOT close on time because of his delinquency. We were looking for a HUD the week we were to close, and he didn't send it to the attorney's office until several hours after our designated closing time. Heed our warning and stay away from Eric Swan and LSI Mortgage. It's just not worth the stress.

    By:   (North Carolina)Reviewed On:

    Was this review helpful?

  • (3) (0)

    Superb customer service

    Yes, I recommend this lender

    Jeremy is a great loan officer. He responds immediately to any inquiries and is very knowledgeable. I worked with him for about five months and throughout our five months I never had a problem reaching him. He always gave above bar customer service and was there for me every step of the way. I was very fortunate to find a loan officer like him.

    By:   (woodstock, ga)Reviewed On:

    Was this review helpful?

  • (3) (0)

    Excellent Employee and Rates!

    Yes, I recommend this lender

    Michael West with Lending Solutions has the most exceptional employees who are making a huge difference and setting themselves apart every day! I have worked with Michael West twice in the last year, for refinancing a rental property and for purchase of my new home. He offered unbeatable rates and credits, exceptional services and smooth application and closing processes. On my home purchase financing, we couldn't have won the bid without their ability and diligence to close quickly. They worked so hard and delivered a quick turn-around. Our loan application and closing were completed within 20 days, just as what they promised! Both the buying and selling agents were also impressed with the diligence and hard work they put in, on top of the best rates and credits! We will highly recommend them to anyone!

    By:   (Durham, NC.)Reviewed On:

    Was this review helpful?

  • (1) (0)

    Trish

    Yes, I recommend this lender

    Lawerence and LSI got me a great rate, Closed on time, with closing costs lower than I expected (when does ~that~ Happen?!). They've earned my future business.

    By:   (Dallas, Tx)Reviewed On:

    Was this review helpful?

  • (0) (0)

    ArtM

    Yes, I recommend this lender

    LSI Mortgage Plus was a pleasure to work with. They are professional, honest, and committed to customer service. I would highly recommend Jonathan Pernes.

    By:   (Atlanta, GA)Reviewed On:

    Was this review helpful?

  • (1) (0)

    Best lender experience ever

    Yes, I recommend this lender

    I can't say enough about how wonderful our experience was with LSI and in particular Valentina Ingracia. She went above and beyond to insure our process went as smoothly as possible. She is probably the most "genuine" person I've ever dealt with in the mortgage lending business. The fact that she has stayed in contact since the closing to see how we were and how the home remodeling was coming along (our reason for the re-fi) proves her dedication to her clients. I have already recommended her to a friend and will continue to do so to other friends and associates. Thank you again Valentina and LSI!

    By:   (Hanahan, SC)Reviewed On:

    Was this review helpful?

  • (3) (0)

    Satisfied Veteran working with Greg Powers

    Yes, I recommend this lender

    I just want to convey my regard for your commendable handling of this loan Greg. Your bank was not the only one I contacted, and I also have had dealings with many other financial institutions. I decided on your bank due to the initial impression I got of your professionalism, and have had no reason to regret that decision. I know I threw you a few curve-balls in getting this process completed, and you handled all of them with great patience and most importantly competence. Thank you once again, and I look forward to working with you in the future.

    By:   (CA)Reviewed On:

    Was this review helpful?

  • (13) (0)

    Beware of ERIC SWAN!

    I was please initially with the serivce LSI was providing. To make a long story short, the interest rate I was quoted was not honored at the time of closing. Up until that very day, everything "was just as planned" according to Eric Swan. All the documents came through and the interest was nearly 1% more than what I was quoted. Eric told me it was because the comparables in my area did not satisfy the bank my loan was going through. He said, " don't worry I promise you in 6 months we will refinance you for free at that rate," he explained that we would not need to use any comparables so it would be quick, easy, and free. Well that was just a tactic to get me to sign the papers. 6 months later, typical of Eric, everything was fine until the documents came through at the same with half the savings and a $4,000 price tag. Now all of a sudden he is in denial about the entire agreement we had, and had the nerve to tell me that if i want, try another lendor. I was fuming!! Lesson learned, never trust anyone at LSI, especially Eric Swan, and make sure you have EVERYTHING documented.

    By:   (Michigan)Reviewed On:

    Was this review helpful?

    LSI Mortgage Plus Response

    At LSI Mortgage Plus, our employees are trained to be open about the process and assist all customers in choosing the appropriate mortgage option that best suits their needs. Additionally, our employees are trained and instructed to communicate the steps involved and the external factors (appraised value, title issues, credit history and market fluctuations) that can impact the final loan. We structure the chosen mortgage option in good faith at the beginning of the process upon what we know, believe or have been told. During the process there can be factors that increase the risk on any given loan. All information in reference to risk assessment and approvability must be validated by our certified underwriters in its totality. In regards to this particular scenario there were factors within the appraisal and the market for interest rates that did impact the final payment. The customer was aware of this prior to closing and agreed to proceed forward. In reference to the offer to refinance the customer in 6 months for free, this is not entirely accurate. It was offered to refinance the customer in 6 months; however, it was offered to not charge the customer any lender fees. It was further discussed with the customer the third party fees such as: title insurance, attorney fees etcetera, we would be able to obtain a discount for him should he decide to choose this option. When the customer returned to proceed forward with an additional loan, this information was conveyed to him again as well as offering alternate options for him to consider. Presently, the market for interest rates have worsened, the service department discussed this with the customer. It was agreed we would continue to monitor the market for interest rates and when the interest rates are within the range the customer would decide to proceed forward we will assist him. The customer did indicate he was happy with our service and appreciated further clarification. Thank you.

  • (1) (0)

    LSI Mortgage Plus Re-finance

    Yes, I recommend this lender

    My LSI Plus rep was as good as any I've ever worked with in completing my home mortgage re-finance. He was timely and up-front throughout the entire process. Whenever I had any questions he responded timely and accurately. He kept me updated on all that was going through to closing. Would highly recommend him and LSI Plus to anyone considering a home mortgage or re-finance.

    By:   (Valdosta GA)Reviewed On:

    Was this review helpful?

NMLS 3085 LSI Mortgage Plus is a National Lender licensed in 37 states. Our company MISSION is simple: We are committed to exceeding the expectations of our Customers. We don’t aspire to be the LARGEST mortgage lender, we want to be the BEST mortgage lender. Our professionally trained loan consultants work hard to fully understand each borrower’s unique financial situation. This approach allows us to work with you to help you meet your needs and protect what’s important to you. We offer an extensive selection of high quality mortgage products. Our Certified In-House Underwriters will allow a fast decision on your loan application. We are committed to Customer Service, offering competitive pricing and timely closings while consistently doing the RIGHT things RIGHT. We know that you have a choice as to which company you are going to give your business. We will work hard to earn and retain your TRUST and RESPECT at all times and deliver on our promise. We look forward to working with you and helping you find your LENDING SOLUTION.
Feedback Form