Mortgage Lenders of America Ratings & Reviews

NMLS ID: 10287

Mortgage Lenders of America

4.3 of 5 606 Reviews


Who is Mortgage Lenders of America?

Mortgage Lenders of America

Have you ever felt like you knew more about a product than the person that is selling it? Unfortunately this is true in today’s ever-changing mortgage industry. Guidelines can change nearly daily across all...

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89% of our customers would recommend this lender. (127 of 142)


Customer Reviews


  • (4) (0)

    Mortgage problem

    Did a great job getting me the loan but for one reason or another could not sell the loan to another mortgage company which is what they typically do. So good marks on being the mortgage originator although I think my rate was a bit high. As my mortgage holder the service after was horrendous. My latest issue is they have not been paying any of my insurances or taxes from escrow now I must come out of pocket for the amounts due or get hit with more late fees. They admit they completely dropped the ball. You take a risk in choosing them. Yes they can get you the loan but just hope they sell your loan quickly afterwards because having to deal with them as your mortgage holder is very scary.

    By:   (Diamondhead, MS)Reviewed On:

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    Mortgage Lenders of America Response

    This was a loan we could not sell due to investor overlays pertaining to insurance coverage amounts. The borrowers concern was not having online access to his mortgage during this time. We have reached out to the borrower and are refinancing the mortgage.

  • (1) (1)

    Excellent Customer Service

    Yes, I recommend this lender

    Thorough and completely professional in every way. They took the time and care to quickly respond to any questions or issues, even if it was off hours. This was my third mortgage experience and it was by far the quickest, most straight forward and easiest. I would highly recommend them to anyone and would not hesitate to use them again.

    By:   (State College, PA)Reviewed On:

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  • (0) (2)

    Benchmark Provider

    Yes, I recommend this lender

    The best of the best. Leading the way in detail-oriented customer service. Scott Austin pulled out all the stops. I am a first-time home buyer. Scott Austin ensured all my questions and concerns were addressed. He worked well with my realtor and atty in IL. If there is any doubt in your mind about who to trust look no further. MLOA is the "real deal"!!

    By:   (Illinois)Reviewed On:

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  • (2) (0)

    Awesome!

    Yes, I recommend this lender

    Everything with Mortgage Lenders of America was done professionally we loved them. Shelley our loan officers takes her job seriously but she also makes you feel like she cares about YOU. You aren't just a customer to her she becomes your close friend though for us she will forever be family. We called her or emailed her several times and she never once made you feel like you were a bother, she answered EVERY email and phone call almost immediately. We could not have done this without her she kept us calm even when we hit some snags. She made our dream come true and she never gave up she made it happen, she is absolutely amazing. Thank you so much again Shelley for making our dream come true.

    By:   (Auburn, Ma)Reviewed On:

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  • (0) (1)

    Thank you!!!!!

    Yes, I recommend this lender

    I don't think there is enough to say about Shelley Cox she was our port in the storm. We did a VA loan and we had a few snags along the way but with some team work she told us what we needed and we were able to close on our new home. She was just awesome she answered emails and phone calls almost immediately. She wasn't just our loan officer she became part of the family or at least that's how we felt about her. If you are lucky enough to get her you will be in good hands. Thank you again so much Shelley for making our dream come true!

    By:   (Auburn, Ma)Reviewed On:

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  • (0) (0)

    Decent Experience

    Yes, I recommend this lender

    Can't really complain about the overall experience.

    By:   (Mississippi)Reviewed On:

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  • (0) (0)

    First Time Home Buyer Very Happy Experience

    Yes, I recommend this lender

    I finished my closing with them a couple months ago and overall I am very happy with the level of service I received from them. They were always honest and straightforward throughout the entire process and let me know in advance what my options were, the pros and cons of each option and what the long term would be like. They helped every step of the way and didn't shy away from going the extra mile to make sure everything got taken care of as quickly as possible. When I would call or email them they picked up very quickly or returned my call or email shortly afterwards and answered every question and concern I had with the utmost professionalism and courtesy. There were a couple minor typographical mistakes on a couple pages of paperwork they submitted to the underwriter but they took care of the fees for me and got it all sorted out in the end with no negative repercussions to me or the closing process. I am very happy with the home I have and the mortgage they were able to get me and I know they got me the best rate possible. Even after I closed on my home I had a couple questions and they were very happy to help. I can't think of anybody better to get a mortgage through than MLOA. I am glad that I chose them for my first home purchase.

    By:   (NC)Reviewed On:

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  • (0) (0)

    Goes Beyond Expectations. Needs Driven.

    Yes, I recommend this lender

    Doug Leeper is the best! Very thorough, informative, efficient and empathetic to special circumstances and needs, which helped him suggest and tailor the perfect lending options for our family. Highly recommended without a doubt!

    By:   (Duncan, SC)Reviewed On:

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  • (1) (1)

    Rude Customer Service

    I put an inquiry out to help me find the best loan company. In turn, I was inundated with calls from all over, allowing me to choose from the best fit for my savings, which was GREAT. Since I had a lot of choices and a limited time frame I chose one, and it was not Mortgage Lenders. I replied to the email from an employee at Mortgage Lenders named Kip Kieso out of Kansas, saying thank you but I have chosen another lender, he then replied with some more information about the company. I again said "no thank you" and his last response was "No problem! Saving money isn’t always the goal for everyone." I found this response very UNPROFESSIONAL and UNCALLED for. Just because I happened to choose another lender does not mean I am not trying to save money. I was nothing but pleasant in tastefully saying no thank you to his inquiries and that is the disrespect I receive from the company?! I found his response rude, sarcastic and unfriendly and did not appreciate it. Sometimes it isn't all about saving money anyway, if you deal with honest, caring, friendly people who would never respond to a customer in that way, I say it's worth a few extra bucks to look elsewhere.

    By:   (CT)Reviewed On:

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    Mortgage Lenders of America Response

    Mortgage Lenders of America holds the customer experience in the highest regard and so your review is extremely important to us. We work extensively with our team of loan officers to ensure that all applicants receive the best level of customer service. When we receive feedback that doesn’t adhere to our standards, we certainly take notice and immediately address any issues that are brought to our attention. We sincerely apologize for any unprofessionalism that you perceived. Mortgage Lenders of America has been an online lender with LendingTree.com for 10+ years and we’ve worked extremely hard to build a strong reputation on the network. We always welcome feedback and suggestions on how to improve—if you are open to discussing this with us in more detail, please contact us at (888) 852-2212 and ask to speak to our Director of Loan Origination.

  • (0) (1)

    Awesome Service

    Yes, I recommend this lender

    Having sold our previous home, we were attempting the challenge of a same-day/"simultaneous" close. MLOA was very helpful in providing a variety of options to fund our purchase. Dave Anderson, our Loan Officer, helped us out every step along the way. He was proactive in providing heads up on information needed for the next step as well as general status updates. He was always responsive to questions beyond normal expectations and very patient during those last minute phone calls and emails immediately leading up to closing. In the end, we were able to pull it off and are happily settling into our new house thanks to Dave and MLOA.

    By:   (Troutdale, OR)Reviewed On:

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Mortgage Lenders of America

Have you ever felt like you knew more about a product than the person that is selling it? Unfortunately this is true in today’s ever-changing mortgage industry. Guidelines can change nearly daily across all different loan products and it can be difficult for loan specialists to keep abreast of these changes adequately. This is why Mortgage Lenders of America has built teams of loan officers that are experts in their respective fields. If you are a first time home buyer with minimal funds for down payment, you will be assigned to one of our FHA purchase loan teams. If you are a Veteran looking to refinance your existing mortgage, you will be assigned to one of our VA refinance teams. Mortgage Lenders of America feels that we can offer the best solutions to our customers with the proper training and knowledge. Furthermore, Mortgage Lenders of America is an approved government lender which means your loan is processed and underwritten in-house. This translates to accurate pre-approvals and faster turn times. Let Mortgage Lenders of America earn a chance at your business.

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