Mortgage Lenders of America Ratings & Reviews

NMLS ID: 10287

Mortgage Lenders of America

4.3 of 5 606 Reviews


Who is Mortgage Lenders of America?

Mortgage Lenders of America

Have you ever felt like you knew more about a product than the person that is selling it? Unfortunately this is true in today’s ever-changing mortgage industry. Guidelines can change nearly daily across all...

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89% of our customers would recommend this lender. (127 of 142)


Customer Reviews


  • (19) (0)

    W O W

    Yes, I recommend this lender

    First off I'd like to say I have never in my life had such AMAZING customer service!! This was also the smoothest process I have ever had doing anything, especially something this BIG! I was constantly telling myself this is too good to be true, and i was SO wrong! We read some reviews that weren't good and my biggest fear was something would happen last minute and we would not be able to close. This entire process literally took ONE month, from start to finish. We were so surprised! Our lender Mike Klema was so amazing and handled everything and was always there to answer our ridiculous questions. He was available at all times and always always always got back to us so quick! We literally did the whole thing through email, with a few phone calls along the way. He is amazing and i recommend getting him as your lender! When it was all said and done i was just in shock. seriously. I could not believe how fast and smooth it went and i found myself just standing there in awe with this company. They are so processional and i highly recommend them! There is no way we would have got this house without God. He made all of this happen and used a great company to make this dream come to pass. Thank you Lord for my house! There expenses were a little high, but honestly they deserve it. They took care of everything for us and we never once had to worry even though we did. Just be completely up front with everything and all your debts and everything and you will not go wrong with this company. IM A SUPER HAPPY CAMPER and i am enjoying my beautiful home thanks to them!! THANK YOU MLOA and THANK YOU MIKE KLEMA!!

    By:   (Lamar, Colorado)Reviewed On:

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  • (9) (0)

    OUTSTANDING!!!!! FIVE STARS!!!!

    Yes, I recommend this lender

    We recently completed a loan with MLOA and give this lender a FIVE STAR RATING!!!! We did not have the luxury of time and our loan originator, Kristen Harbaugh expedited our loan unbelievably quickly and very efficiently. She gathered our necessary information, sent to their processor and underwriter in record time! She was outstanding to work with and so importantly, the communication with her was excellent! She always made herself available by phone and email (even during off hours) and responded to questions in record time. We would not hesitate to use this lender again...and again!! Thank you for the outstanding service!!!!!

    By:   (Atlanta, GA)Reviewed On:

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  • (26) (4)

    Burned

    We initially contacted MLOA via Lending Tree. I am self employed, but I have less than 2 years of self employment income. Under pre-qualification rules, my income doesn't count under most circumstances. Several lenders before MLOA rejected us because my income cannot be counted and my husband's DTI ratio was too high. In came MLOA, and pre-qualified us for a loan! Months go by, and we find a house. We assumed that my husband had qualified because MLOA was more creative than other lenders. Instead, just after our offer was accepted, the lender contacted me asking for qualification documents. I became suspicious, and asked the lender why, if my income didn't count, was my documentation necessary. Lender says that he did not know previously that I was self employed. Turns out, the information was given to him when my husband initally applied, months prior. When I contacted the lender to remind him that he had the information and to ask what we needed to do, he said that he couldn't keep up with the file for six months! He then said that our loan was contingent upon the sale of our current residence. All of this AFTER we made the offer! We were able to find another lender at the last minute after a scramble, and when I contacted MLOA to let them know that we had secured financing elsewhere, I received a highly unprofessional response teeming with unnecessary agression and blaming myself and my husband for MLOA's many, many oversights. I will not use MLOA for any future transactions.

    By:   (GA)Reviewed On:

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    Mortgage Lenders of America Response

    We initially took the application for the primary borrower (alone) on Sept 25th, 2011. At that point we qualified the primary borrower, but it was subject to the sale of his current home. He contacted us approximately 6 months later and asked if they could qualify for a little bit higher loan amount since they had an existing offer on a home. We evaluated adding a second borrower (self-employed) to the loan. We asked if the existing home had been sold and were told they had already found another lender. We did not receive further communication from either of the borrowers. Subsequently the co-borrower reapplied this April on Lending Tree and this time we were told to not contact the borrowers since we were unable to provide them with what they initially wanted. We regret that we did not meet the needs of this borrower. It appears miscommunication occurred about the structure of the original pre-approval. It was based ONLY on the income from one borrower who was not self-employed and it was contingent upon the sale of the current home.

  • (31) (8)

    lost money

    Where to start, during the phone interview I received my first quote, after that I received my first quote via email, which was almost 1,000 dollars more than my agent said it would be. He quickly explained to me what was going on and I reluctantly agreed to proceed. Closing day comes around and my agent sends me another email so I will know everything prior to the lawyer coming into my home, guess what it was another $1,000 higher than the last. The explanation that I got was that it had to do with it being the end of the year and my taxes needing to be paid, so again I agreed. He said not to worry I would get back my escrow and that would balance everything else out. Two days after closing I get a phone call from the title company saying that my loan was short and that they wanted me to pay it over the phone, I said no, they then proceeding to take the money that I was supposed to receive from my escrow. I was only short 300 and they took almost 800 to fix the mistake that they made, not me. I tried to call my agent for over a month and have been getting the run around ever since. My original quote that I got was for 128,000. I ended up closing for 131,000 and they kept the 800 dollars that I had left in my escrow account. I still don't know how this happened but please don't fall victim to this company and chose someone else.

    By:   (Sumter, SC)Reviewed On:

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    Mortgage Lenders of America Response

    This issue can get somewhat complex, but I’ll attempt to summarize the situation surrounding this file. The title company closing this transaction had received a payoff letter from the current servicer (Chase) detailing the exact amount that was due to payoff the borrower’s original loan. Our refinance was paying off the old loan at Chase. Between when the borrower signed his documents and when the funds were disbursed, the title company received a call from Chase indicating the payoff amount had increased by $400. The increase (as stated by Chase) was caused when Chase paid the borrower’s property taxes which created a shortage in the borrower’s escrow account. The title company had also paid the borrower’s property taxes as part of our closing. We are told that Chase was able to reverse their tax payment and as such the borrower’s escrow account should have been credited. The title company provided the borrower with the name and phone number of their contact at Chase who coordinated this. It is our belief that the borrower should receive an additional refund from Chase once that credit is posted to his escrow account. We apologize that the borrower did not have a good experience with this closing, however we feel most of the blame should be assigned to the servicer of the old mortgage.

  • (6) (14)

    Buyer

    Asked for a Pre approval letter, was told i was already approved and letter will be sent, No letter sent for days, Then when i finally texted and called back, I got a pre approval letter sent to me by Email with my name on the top of the letter but with someone else name on it. when asked what kind of pre approval letter that was? I was told After letting my underwriter take a look at the file, I can't use alternative credit I can only use it on FHA Loans that need to establish credit. My apologies.

    By:   (Atlanta GA)Reviewed On:

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    Mortgage Lenders of America Response

    We’ve researched the lead identified below. Based upon our records, we made one phone call to the borrower on 11/9/11. We did not issue any type of pre-approval letter nor do we show we had any subsequent conversations with the borrower. As such, we believe the borrower has confused us with another lender.

  • (3) (1)

    Russell Winton

    Yes, I recommend this lender

    I can not say enough good things about Russell Winton and MLOA. I had a unique situation where I was already living in the house (renting from my parents) and wanted to buy it from them. Russell was always there to answer my questions and help my older parents understand the process as well. I would recommend MLOA and especially Russell Winton to anyone!

    By:   (CT)Reviewed On:

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  • (2) (0)

    Mortgage

    Yes, I recommend this lender

    My husband and I are first time homeowners and only have MLOA to thank. Dave Anderson was the best. He was quick to respond to all emails and phone calls and made the whole process seem to easy. Thanks!!!

    By:   (Warsaw, IN)Reviewed On:

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  • (10) (0)

    THE BEST

    Yes, I recommend this lender

    My husband and I are first time homeowners, we were really hesitant/nervous going into this process, we contacted at least 3 lenders, we went back and forth and MLOA, Brian Leonard won us over completely, he was so calm and attentive. He was not overwhelming just simply told us what he was going to do and did it, no hiccups, no surprises. He made this experience nowhere near as scary as everyone we talked to said it would be. Our agent spoke highly of him and his professionalism. As crazy as I was he was always such a calm voice as I made changes in the middle of the process and he simply rolled with everything and reminded me everything will be ok. I apologized over and over for bothering him (on the weekend on a Sunday) and he reassured me this was never a problem, (I would have hung up on me a few times). He always reminded me that he wanted us to understand everything and he was there for us to help us and make sure we knew everything that was going on as he knows this is a very important investment for us. I can't speak enough about him, Brian Leonard. He is a great asset to this company and ANYONE looking to buy a home MLOA is the best and they employ the best Brian Leonard!!!! I CLOSE TOMORROW!! AND IT'S MY BIRTHDAY!!! GOD IS GOOD!!!

    By:   (Austin, TX)Reviewed On:

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  • (5) (0)

    Unbelievably great experience

    Yes, I recommend this lender

    Brad Calhoun with Mortgage Lenders of America was the most professional, responsive and easy to work with mortage loan specialist I have ever worked with (in 5 house purchases over 30 years). He was always immediately responsive to my questions, calm and very supportive. When the buyers of our house had trouble with their lender (a very large nationwide bank) at the last minute he was a voice of reason telling us not to be worried that it will work out and that our part was all set whenever the closing date was to be held. He was terrific.

    By:   (Boca Raton Florida)Reviewed On:

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  • (3) (0)

    Eric Campbell

    Yes, I recommend this lender

    If you can get Eric as your lender, you won't be disappointed. He is very knowledgeable about the various types of loans. He is very responsive and doesn't mind answering tons of questions. Once I found a house, I was able to close in 4 weeks with his help. I would definitely recommend him to anyone who needs a mortgage lender!

    By:   (The Colony, TX)Reviewed On:

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Mortgage Lenders of America

Have you ever felt like you knew more about a product than the person that is selling it? Unfortunately this is true in today’s ever-changing mortgage industry. Guidelines can change nearly daily across all different loan products and it can be difficult for loan specialists to keep abreast of these changes adequately. This is why Mortgage Lenders of America has built teams of loan officers that are experts in their respective fields. If you are a first time home buyer with minimal funds for down payment, you will be assigned to one of our FHA purchase loan teams. If you are a Veteran looking to refinance your existing mortgage, you will be assigned to one of our VA refinance teams. Mortgage Lenders of America feels that we can offer the best solutions to our customers with the proper training and knowledge. Furthermore, Mortgage Lenders of America is an approved government lender which means your loan is processed and underwritten in-house. This translates to accurate pre-approvals and faster turn times. Let Mortgage Lenders of America earn a chance at your business.

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